Hi, and thanks for reviewing the Traeger Ironwood. In situations where a grill has no power the first time using it, the resolution should be very easy. Since you will have likely already checked the outlet, and made sure the grill is directly plugged in without an extension cord, there are a few other quick checks that can be done to determine why it isn’t turning on. If you want to try this on your own, we have a comprehensive help page on Traeger.com that walks through the process, which can be found by searching “Not Getting Power - Timberlines & Ironwoods”, then clicking the SUPPORT link above the results. But an even better option is calling Traeger Customer Service to have someone go through the steps with you. With our lines open until 10:00 PM MT, 365 days a year, you have access to live support whenever you need it. Whether it's for power issues, questions on grill usage, or if you’re just looking for recipe advice, our agents are available and ready to help.