Customer Reviews for KitchenAid - 24" Built-In Electric Convection Single Wall Oven with WiFi - Stainless Steel
Customer Rating
1
Don’t use self clean
on November 28, 2023
Posted by: rrcoati
Oven stopped working after self clean. Can’t get a part number because door is locked no number on the back
Response from kitchenaid.comBy KitchenAid Team, November 30, 2023
Thank you for sharing your experience with us, rrcoati. We apologize for the concerns that you are experiencing with your Wall Oven and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 438286. We look forward to speaking with you. Marie Q
[This review was collected as part of a promotion.] We needed a single wall oven to replace an existing built-in wall oven. We choose KitchenAid, since we know from prior experience that KitchenAid products are high quality and long lasting. We are very pleased by the many advanced and useful features on this KitchenAid Smart Wall Oven.
This oven is a total waste of money. As others have stated you cannot use the self cleaning cycle unless you want to blow 2 fuses and have no oven for about 2 weeks. My only savior is that I had enough for sight to purchase an extended warranty, believe me you are going to need it. Also it takes about 45 minutes to reach a oven temp. over 400. It went to 400 then just stopped for about 20 minutes, I had to shut off and start again before it finally went to the 425 temp. I needed for baking. I have never had such a bad experience.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, November 7, 2023
Thank you for sharing your experience with us, Bichonmom. We apologize for the concerns that you are experiencing with your Wall Oven and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 423451. We look forward to speaking with you. Marie Q