Customer reviews from kitchenaid.com
KitchenAid - 24" Built-In Electric Convection Single Wall Oven with WiFi - Stainless Steel
Average customer rating
2.9
(12 Reviews)
Rating breakdown 12 reviews
5 Stars
5
4 Stars
1
3 Stars
0
2 Stars
0
1 Star
6
50%of customers recommend this product.
(
4 out of
8)
Customer Reviews for KitchenAid - 24" Built-In Electric Convection Single Wall Oven with WiFi - Stainless Steel
Customer Rating
1
Unreliable and bad user interface, avoid this one.
on December 29, 2023
Posted by: Matts1999
from New York, NY
Nothing but problems. 2 months old and wouldn't run initially due to a wiring issue which was actually to spec. Then the convection fan broke loose. Also that bottom thing isn't a drawer it's just a waste of space. The touchscreen doesn't work that well. Also the software interface is bad, you can't easily change from Bake to Convection etc.. Avoid. Avoid. Avoid.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, January 3, 2024
Thank you for sharing your experience with us, Matts1999. We apologize for the concerns that you are experiencing with your Wall Oven and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 457940.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Excellent 24” Wall Oven
on March 29, 2024
Posted by: Mjames150
from Austin Texas
[This review was collected as part of a promotion.] This is a very well designed and constructed 24” wall oven. We think it is much nicer than other 24” ovens. There have no issues with it. We read a couple of negative reviews on it, but our experience has been all positive. This is a quality oven.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
on October 25, 2023
Posted by: What more Consumetrs
This Oven is a hazard. We had all of it's internal components replaced under warranty with all new electronics and parts. After replacement of all of the new electronics it still does NOT work - including the broiler. While the web sie states it is manufactured in the USA, it is NOT. My last search out stated that this Westinghouse oven is manufactured in Italy. Other sites state China but without any precision for accuracy. I've been 7 months without an oven.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, October 30, 2023
Thank you for sharing your experience with us, What more Consumetrs. We apologize for the concerns that you are experiencing with your Wall Oven and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 417790.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
PLEASE Don't waste your money
on November 6, 2023
Posted by: Bichonmom
from North Carolina
This oven is a total waste of money. As others have stated you cannot use the self cleaning cycle unless you want to blow 2 fuses and have no oven for about 2 weeks. My only savior is that I had enough for sight to purchase an extended warranty, believe me you are going to need it. Also it takes about 45 minutes to reach a oven temp. over 400. It went to 400 then just stopped for about 20 minutes, I had to shut off and start again before it finally went to the 425 temp. I needed for baking. I have never had such a bad experience.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, November 7, 2023
Thank you for sharing your experience with us, Bichonmom. We apologize for the concerns that you are experiencing with your Wall Oven and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 423451.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Owner experience review.
on December 14, 2023
Posted by: Know what you buy.
from Sandy Utah
Over 9 months all electronics and the temp. sensor have been replaced. There is still NO temperature stability or RECOVERY if the door is opened : applies to basic bake and convention bake, broil and convention broil. One can not bake breads, etc. in this oven, nor test for doneness for any item as it cooks over time without losing heat without RECOVERY. One can NOT trust the oven's temperature and one must buy other add on oven thermostats - I have used two different types. One cannot use the oven using two shelves for two different items. KitchenAid intends to send a replacement oven with a new warranty but everything has already been replaced in this first one so how can I trust a replacement will be any better and that I won't have to start all over? This is a new model and my sense is that as a new purshacers I'm serving as their Research and Development. KitchenAid should have done the Research and Development of their new designs/products before putting them on the market. Westinghouse (owns KitchenAid) is owned by Brookfield Private Equity "fund"a subsidiary of Brookfield Asset MGT., a Canadian investment entity. Themodel is manufactured in Italy.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, December 19, 2023
Thank you for sharing your experience with us, Know what you buy. We apologize for the concerns that you are experiencing with your Wall Oven and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 449437.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Don’t use self clean
on November 28, 2023
Posted by: rrcoati
Oven stopped working after self clean. Can’t get a part number because door is locked no number on the back
Response from kitchenaid.comBy KitchenAid Team, November 30, 2023
Thank you for sharing your experience with us, rrcoati. We apologize for the concerns that you are experiencing with your Wall Oven and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 438286.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Small interior was unexpected
on January 10, 2024
Posted by: Pat in Louisiana
I am dissapointed with the face most of our old pans do not fit this new 24" oven even thought we were replacing an existing 24" unit?
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, January 12, 2024
Thank you for sharing your experience with us, Pat in Louisiana. We apologize for the concerns that you are experiencing with your Wall Oven and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 464654.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great Oven
on July 15, 2024
Posted by: NormaKay
[This review was collected as part of a promotion.] I am more than pleased with the performance of this oven. My previous oven was this same model and it was marvelous for many years. The reviews that I read before my purchase were mostly negative but it did not deter me. I opted out of the WI-FI feature…don’t need it and read it could prove problematic.
There are many options and features and the unit is user friendly.
Happy with my purchase.
There are many options and features and the unit is user friendly.
Happy with my purchase.
Written by a customer while visiting kitchenaid.com