Customer reviews from kitchenaid.com
KitchenAid - 24" Built-In Electric Convection Double Wall Oven with WiFi - Fingerprint Resistant Stainless Steel
Average customer rating
3.2
(26 Reviews)
Rating breakdown 26 reviews
5 Stars
10
4 Stars
4
3 Stars
1
2 Stars
3
1 Star
8
39%of customers recommend this product.
(
7 out of
18)
Customer Reviews for KitchenAid - 24" Built-In Electric Convection Double Wall Oven with WiFi - Fingerprint Resistant Stainless Steel
Customer Rating
1
Very Disappointed
on August 10, 2025
Posted by: Narek
from los Angeles
this 2-section wall oven and it’s been nothing but trouble. The top oven can’t even connect to 2.4GHz Wi-Fi, and the bottom oven is worse—it constantly restarts the software. I’ve tried a full power-off reset, but it didn’t help at all. I opened a support ticket, but even after that, I haven’t been able to get any real help or resolution. For the price, I expected reliability and better customer service, but instead I’m stuck with a barely functional oven
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Branded Team, Consumer Care, August 12, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Wall Oven and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at http://spr.ly/6420foWgy or Direct Message on Instagram http://spr.ly/6422foWgK . When responding, please include your contact information and reference Case # 765486.
We look forward to speaking with you.
Kristin S.
We look forward to speaking with you.
Kristin S.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Epic failure
on August 17, 2025
Posted by: Tessa171
from Ardsley,NY
[This review was collected as part of a promotion.] I cannot believe you produced an electric double wall oven
without a duct system to vent hot air into the attic or outside wall instead of venting heat into the kitchen!! It’s awful. Anything you can do about the venting? Had I known this ahead of buying it, I wouldn’t have bought it. Also the interior space is so small because of the extended chrome pieces that hold the racks in place, we lose at least 2” from the interior. I had have to buy new pans. Heating….i have to set temp 100 degrees hotter to get correct cooking temp.
without a duct system to vent hot air into the attic or outside wall instead of venting heat into the kitchen!! It’s awful. Anything you can do about the venting? Had I known this ahead of buying it, I wouldn’t have bought it. Also the interior space is so small because of the extended chrome pieces that hold the racks in place, we lose at least 2” from the interior. I had have to buy new pans. Heating….i have to set temp 100 degrees hotter to get correct cooking temp.
pans to fit the ovens.
is so small, I need to buy new roasting pans, cookie sheets, etc.
is so small, I need to buy new roasting pans, cookie sheets, etc.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Branded Team, Consumer Care, August 20, 2025
Thank you for sharing your experience with us. We regret to hear that your Wall Oven is not living up to your standards. If you have any questions or concerns with your Oven please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information, Oven model/serial number, and reference Case # 769910
We look forward to speaking with you.
Christy T
We look forward to speaking with you.
Christy T
Written by a customer while visiting kitchenaid.com