Customer reviews from kitchenaid.com
KitchenAid - 24" Built-In Electric Convection Double Wall Oven with WiFi - Stainless Steel
Average customer rating
3.1
(29 Reviews)
Rating breakdown 29 reviews
5 Stars
10
4 Stars
4
3 Stars
3
2 Stars
4
1 Star
8
33%of customers recommend this product.
(
7 out of
21)
Customer Reviews for KitchenAid - 24" Built-In Electric Convection Double Wall Oven with WiFi - Stainless Steel
Customer Rating
2
Inconsistent oven turns off while cooking
on March 9, 2026
Posted by: Lacc
from San Diego
[This review was collected as part of a promotion.] Hello. I purchased the double oven as I have had great experience with Kitchen Aid. However the performance is inconsistent. Cooking a pie and the oven turned off then showed error (disappeared quickly so unable to take a picture of it). Was able to turn it in to complete baking. More than once we remove something to test if it was done and oven turned off I assume I didn’t respond quickly enough but never had an oven turned off so quickly. I don’t like that I don’t have the ability to set the temperature. Must select the cooking options 325 350 375, etc. two weeks ago. Turned off oven. Heard the cooling fan which went off then turned back on it has a mind of its own. Had to search for someone to install it as the original installers couldn’t figure it out.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, March 10, 2026
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Wall Oven and would like the opportunity to see if we can help. Please feel free to connect with us using any of the options below:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 932494.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 932494.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Disappointing
on December 12, 2025
Posted by: Letlois
from Colts Neck, New Jersey
[This review was collected as part of a promotion.] I bought this a few months ago and wouldn’t recommend it to anyone. It looks beautiful but lacks in the cooking functions. It only heats from the top and not the bottom. Always takes longer to cook. Doesn’t cook frozen items very well.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Won’t heat to temperature
on October 29, 2025
Posted by: Temp50less
from Brockton, MA
My new ovens do not heat to temperature on display-they are 50 degrees cooler. Both ovens are exactly 50 degrees cooler than display temp. There is no way to calibrate the temperature sensor.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Epic failure
on August 17, 2025
Posted by: Tessa171
from Ardsley,NY
[This review was collected as part of a promotion.] I cannot believe you produced an electric double wall oven
without a duct system to vent hot air into the attic or outside wall instead of venting heat into the kitchen!! It’s awful. Anything you can do about the venting? Had I known this ahead of buying it, I wouldn’t have bought it. Also the interior space is so small because of the extended chrome pieces that hold the racks in place, we lose at least 2” from the interior. I had have to buy new pans. Heating….i have to set temp 100 degrees hotter to get correct cooking temp.
without a duct system to vent hot air into the attic or outside wall instead of venting heat into the kitchen!! It’s awful. Anything you can do about the venting? Had I known this ahead of buying it, I wouldn’t have bought it. Also the interior space is so small because of the extended chrome pieces that hold the racks in place, we lose at least 2” from the interior. I had have to buy new pans. Heating….i have to set temp 100 degrees hotter to get correct cooking temp.
pans to fit the ovens.
is so small, I need to buy new roasting pans, cookie sheets, etc.
is so small, I need to buy new roasting pans, cookie sheets, etc.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Branded Team, Consumer Care, August 20, 2025
Thank you for sharing your experience with us. We regret to hear that your Wall Oven is not living up to your standards. If you have any questions or concerns with your Oven please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information, Oven model/serial number, and reference Case # 769910
We look forward to speaking with you.
Christy T
We look forward to speaking with you.
Christy T
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Very Disappointed
on August 10, 2025
Posted by: Narek
from los Angeles
this 2-section wall oven and it’s been nothing but trouble. The top oven can’t even connect to 2.4GHz Wi-Fi, and the bottom oven is worse—it constantly restarts the software. I’ve tried a full power-off reset, but it didn’t help at all. I opened a support ticket, but even after that, I haven’t been able to get any real help or resolution. For the price, I expected reliability and better customer service, but instead I’m stuck with a barely functional oven
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Branded Team, Consumer Care, August 12, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Wall Oven and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at http://spr.ly/6420foWgy or Direct Message on Instagram http://spr.ly/6422foWgK . When responding, please include your contact information and reference Case # 765486.
We look forward to speaking with you.
Kristin S.
We look forward to speaking with you.
Kristin S.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Poor replacement of a very good previous version.
on August 9, 2025
Posted by: Oven complaint/review
from Midlothian, VA 23113
Separate control panel is inconvenient compared to previous version. Smaller than previous version, so some routine pans can no longer be used. Self-clean function is practically useless - won't clean anything from the inside door glass even at the highest setting. Wire shelf supports must be removed before cleaning. This is a poor replacement of a previously good product. I would not recommend it.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Branded Team, Consumer Care, August 12, 2025
Hello! We manufacture different models with various features and accessory designs to be versatile in meeting the needs of most users. We are sorry if some operating characteristic or feature is unsatisfactory, and we apologize for any inconvenience this concern has caused you. Thank you for providing this valuable feedback. We will pass this information along.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Just what we hoped for
on July 17, 2025
Posted by: Tennis Guy 13
from California
[This review was collected as part of a promotion.] The double ovens are everything we hoped for. They look beautiful and cook like a dream. We are extremely pleased.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
on July 15, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] We have had this double oven for about a month and it is really cool. My wife is still trying to get used to it. I love the Wifi. This is really a nice oven
Written by a customer while visiting kitchenaid.com