Customer reviews from kitchenaid.com
KitchenAid - 24" Built-In Electric Convection Double Wall Oven with WiFi - Stainless Steel
Average customer rating
3.4
(17 Reviews)
Rating breakdown 17 reviews
5 Stars
7
4 Stars
3
3 Stars
1
2 Stars
2
1 Star
4
45%of customers recommend this product.
(
5 out of
11)
Customer Reviews for KitchenAid - 24" Built-In Electric Convection Double Wall Oven with WiFi - Stainless Steel
Customer Rating
1
Misleading specs
on September 20, 2023
Posted by: Dr. Morre
from Corvallis, Oregon
We replaced excellent 25-year-old Kitchenaid double wall oven with this one, constrained by location between door and window so couldn't go to 27 or 30 inch size. None of your specs or information reveal this is 2 separate units, a real pain to install, and interior is only 18 inches wide!!! So much smaller than old 24-inch unit our roasting pan and cookie sheets won't fit inside! Will a Thanksgiving turkey fit? We would never have bought this if we had known these two things. Big disappointment.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, September 21, 2023
Thank you for sharing your experience with us, Dr. Morre. We apologize for the concerns that you are experiencing with your Wall Oven and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 398489.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Top oven will not work.
on November 14, 2023
Posted by: Billy83
[This review was collected as part of a promotion.] I bought this almost a month ago and the top oven doesn’t work. Customer Service giving us the run around. Spent almost 4k for a oven that doesn't work.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, November 17, 2023
Thank you for sharing your experience with us, Billy83. We apologize for the concerns that you are experiencing with your Wall Oven and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 429208.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Bottom oven not working! Top oven working
on September 29, 2023
Posted by: Larry F3
from Los Angeles
[This review was collected as part of a promotion.] Had Appliance Dr come out to fix bottom oven, looked at oven said need electrician and left even though we told him that electrician already looked at oven and it is hooked up correctly! But he still left without doing anything! Called KitchenAid sending out another company 9-29
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, October 2, 2023
Thank you for sharing your experience with us, Larry F3. We apologize for the concerns that you are experiencing with your Wall Oven and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 404075.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Adequate and works.
on February 16, 2024
Posted by: PaulSD
from Texas
[This review was collected as part of a promotion.] Overall, we like the ovens. I say "ovens" because these are two identical ovens, not connected in any way. Two control panels, two clocks, etc. Our biggest complaint is that they are small. Smaller than the oven they replace. The way the ovens install, there is 5 inches of wasted space that could have been "oven". Our large cookie sheets don't fit. They cook beautifully, we like the WiFi feature and find it handy. To date I have found no way to calibrate the oven temperature but so far that hasn't been needed. Our house is an older home, so 24" is what fits. Only 4 available ovens in that size. I'm astounded at the price of these things.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Jim’s new oven
on June 27, 2023
Posted by: James J.
from Grand Rapids, MI.
[This review was collected as part of a promotion.] This double oven is performing great. Like the removable tray for quick clean up. Looks are great too.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Double oven
on August 6, 2023
Posted by: Cwcwt
from Palm Springs California
[This review was collected as part of a promotion.] I love my new oven. Very easy to operate and very pleased with results. I love that it came with its own sheet pans and has settings that are pre programmed. The fact that it has wi fi means I have even more control over what’s cooking than ever before.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Great Upgrade
on October 24, 2023
Posted by: jetguy
[This review was collected as part of a promotion.] Great upgrade from the 25 year old ovens they replaced.
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Disappointed-doesn't heat properly
on June 14, 2024
Posted by: susanlk
from Lake Villa, IL
I had this product installed in May 2023. It does not heat up to the designated temp. For example, the internal temp is only 275 when it says it's at the 350 set temp. It takes another 20-30 minutes to get to the designated temp. The oven is used infrequently. Disappointing that I have to pay for a service call and possibly parts, one month after the warranty expired.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, June 20, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your oven and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram https://www.instagram.com/kitchenaidusa/ . When responding please include your contact information and reference Case # 551003.
We look forward to speaking with you.
Marcos O
We look forward to speaking with you.
Marcos O
Written by a customer while visiting kitchenaid.com