Customer reviews from kitchenaid.com
KitchenAid - 24" Built-In Electric Convection Double Wall Oven with WiFi - Fingerprint Resistant Stainless Steel
Average customer rating
3.2
(26 Reviews)
Rating breakdown 26 reviews
5 Stars
10
4 Stars
4
3 Stars
1
2 Stars
3
1 Star
8
39%of customers recommend this product.
(
7 out of
18)
Customer Reviews for KitchenAid - 24" Built-In Electric Convection Double Wall Oven with WiFi - Fingerprint Resistant Stainless Steel
Customer Rating
2
Unreliable temps, overly complicated, no suuport
on October 29, 2024
Posted by: nan321
from San Francisco, CA
[This review was collected as part of a promotion.] I bought this double oven a month ago, and find it far too complicated. It was purchased to replace a very old and reliable KitchenAid double oven. I find the manual not very helpful, and when I tried to call KtichenAid for customer assistance (which the manual says you provide), I could not get past interminable voice mail prompts and an incredibly long hold with awful music. I cannot figure out how to get the oven to a temp above about 350 degrees: while the electronic readout says it has reached the desired temp (say 375 or 425), in fact my trusty oven thermometer says it is about 75 degrees lower than the readout. And if I'm doing something wrong (entirely possible), I can't figure out what it is. As an experienced cook and baker, I find this unacceptable. Do I have to use "convection broil" or "convection roast" simply to do a basic procedure like roasting a chicken? And why do you offer customer assistance if you don't provide it? I have always been pleased with KitchenAid products, but if I could, I'd return this double oven. Very unhappy with it and its supposed customer help.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, October 30, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Wall Oven. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.kitchenaid.com/Cooking/Wall_Ovens_and_Ranges and select your Wall Oven style to get started. If you need additional assistance, please reach out to us directly via Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information, Wall Oven model/serial number, and reference Case # 615487.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Beautiful efficient oven
on November 22, 2024
Posted by: Tamme62
[This review was collected as part of a promotion.] Absolutely Amazing Oven, I never knew an oven could cook so well!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Not as expected
on June 18, 2025
Posted by: Order
[This review was collected as part of a promotion.] Problems from the start with the touch screen which failed to work when normal use. There is always steam emanating from the ovens and dampens the screen . Once damp, it stops working. Got the screens replaced and now waiting to determine if that will resolve the problem . A second issue is that the oven in unevenly heating and the right side is hotter than the left.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Branded Team, Consumer Care, June 19, 2025
We are truly sorry to hear about the issues you've experienced with your Wall Oven, including the persistent touchscreen problems.
We value our customers and are committed to ensuring our products meet high standards. We would like the opportunity to look into this further for you. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/.
When responding, please include your contact information, the Wall Oven model/serial number, and reference Case # 740640.
We look forward to speaking with you.
Marie Q
We value our customers and are committed to ensuring our products meet high standards. We would like the opportunity to look into this further for you. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/.
When responding, please include your contact information, the Wall Oven model/serial number, and reference Case # 740640.
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Great oven with great features
on July 8, 2025
Posted by: Dave181
[This review was collected as part of a promotion.] Unfortunately, the first oven I received was defective. However, the appliance store did procure a second oven that functioned properly. I really like the wi fi features and the versatility of the oven. It has great features and provides excellent information regarding the cooking process. The broiler is very effective and the convection aspect is great. I just hope it has longevity.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Inoperative oven
on July 14, 2025
Posted by: Frustrated Ed
from San Francisco Bay Area, CA
[This review was collected as part of a promotion.] Why would any manufacture ship a product that doesn't work. First it was the fan making noise and then it fell off when the repair person opened the cover. Second the bake cycle temperature would not operate correctly. Preheat was lower than registered and the back temperature was lower than indicated. Service call indicated it was a printed circuit board which is ON BACKORDER. How could you run a manufacturing business and not know when you are getting parts. Service calls are weeks of waiting.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Branded Team, Consumer Care, July 15, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Wall Oven and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 751807
We look forward to speaking with you.
Christy T
We look forward to speaking with you.
Christy T
Written by a customer while visiting kitchenaid.com
Customer Rating
5
on July 15, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] We have had this double oven for about a month and it is really cool. My wife is still trying to get used to it. I love the Wifi. This is really a nice oven
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Just what we hoped for
on July 17, 2025
Posted by: Tennis Guy 13
from California
[This review was collected as part of a promotion.] The double ovens are everything we hoped for. They look beautiful and cook like a dream. We are extremely pleased.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Poor replacement of a very good previous version.
on August 9, 2025
Posted by: Oven complaint/review
from Midlothian, VA 23113
Separate control panel is inconvenient compared to previous version. Smaller than previous version, so some routine pans can no longer be used. Self-clean function is practically useless - won't clean anything from the inside door glass even at the highest setting. Wire shelf supports must be removed before cleaning. This is a poor replacement of a previously good product. I would not recommend it.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Branded Team, Consumer Care, August 12, 2025
Hello! We manufacture different models with various features and accessory designs to be versatile in meeting the needs of most users. We are sorry if some operating characteristic or feature is unsatisfactory, and we apologize for any inconvenience this concern has caused you. Thank you for providing this valuable feedback. We will pass this information along.
Written by a customer while visiting kitchenaid.com