Customer reviews from kitchenaid.com
KitchenAid - 24" Built-In Electric Convection Double Wall Oven with WiFi - Stainless Steel
Average customer rating
3.1
(29 Reviews)
Rating breakdown 29 reviews
5 Stars
10
4 Stars
4
3 Stars
3
2 Stars
4
1 Star
8
33%of customers recommend this product.
(
7 out of
21)
Customer Reviews for KitchenAid - 24" Built-In Electric Convection Double Wall Oven with WiFi - Stainless Steel
Customer Rating
1
Inoperative oven
on July 14, 2025
Posted by: Frustrated Ed
from San Francisco Bay Area, CA
[This review was collected as part of a promotion.] Why would any manufacture ship a product that doesn't work. First it was the fan making noise and then it fell off when the repair person opened the cover. Second the bake cycle temperature would not operate correctly. Preheat was lower than registered and the back temperature was lower than indicated. Service call indicated it was a printed circuit board which is ON BACKORDER. How could you run a manufacturing business and not know when you are getting parts. Service calls are weeks of waiting.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Branded Team, Consumer Care, July 15, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Wall Oven and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 751807
We look forward to speaking with you.
Christy T
We look forward to speaking with you.
Christy T
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Great oven with great features
on July 8, 2025
Posted by: Dave181
[This review was collected as part of a promotion.] Unfortunately, the first oven I received was defective. However, the appliance store did procure a second oven that functioned properly. I really like the wi fi features and the versatility of the oven. It has great features and provides excellent information regarding the cooking process. The broiler is very effective and the convection aspect is great. I just hope it has longevity.
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Not as expected
on June 18, 2025
Posted by: Order
[This review was collected as part of a promotion.] Problems from the start with the touch screen which failed to work when normal use. There is always steam emanating from the ovens and dampens the screen . Once damp, it stops working. Got the screens replaced and now waiting to determine if that will resolve the problem . A second issue is that the oven in unevenly heating and the right side is hotter than the left.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Branded Team, Consumer Care, June 19, 2025
We are truly sorry to hear about the issues you've experienced with your Wall Oven, including the persistent touchscreen problems.
We value our customers and are committed to ensuring our products meet high standards. We would like the opportunity to look into this further for you. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/.
When responding, please include your contact information, the Wall Oven model/serial number, and reference Case # 740640.
We look forward to speaking with you.
Marie Q
We value our customers and are committed to ensuring our products meet high standards. We would like the opportunity to look into this further for you. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/.
When responding, please include your contact information, the Wall Oven model/serial number, and reference Case # 740640.
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great Double Wall Oven!
on May 4, 2025
Posted by: john7
from Pennsylvania
[This review was collected as part of a promotion.] Excellent double oven overall! Many high end features such as WiFi operation, assisted cooking, cooking modes, touch screen, etc. The ovens look great and professional in our kitchen. This double oven is actually two separate ovens with separate electric wiring, two separate digital clocks. Set up of the WiFi features was relatively simple and uses Kitchenaid app that you can use remotely. The ovens look great is also easy to clean.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Awful expensive equipment
on February 12, 2025
Posted by: Horribleequip
I find it hard to believe how bad this equipment is. The top oven did not work, to the point that we had to order pizza for Thanksgiving dinner, as the turkey simply never cooked. The lower oven took 2 hours to cook 1 lb of cut potatoes.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, February 13, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Wall Oven and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 675185.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Beautiful efficient oven
on November 22, 2024
Posted by: Tamme62
[This review was collected as part of a promotion.] Absolutely Amazing Oven, I never knew an oven could cook so well!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Unreliable temps, overly complicated, no suuport
on October 29, 2024
Posted by: nan321
from San Francisco, CA
[This review was collected as part of a promotion.] I bought this double oven a month ago, and find it far too complicated. It was purchased to replace a very old and reliable KitchenAid double oven. I find the manual not very helpful, and when I tried to call KtichenAid for customer assistance (which the manual says you provide), I could not get past interminable voice mail prompts and an incredibly long hold with awful music. I cannot figure out how to get the oven to a temp above about 350 degrees: while the electronic readout says it has reached the desired temp (say 375 or 425), in fact my trusty oven thermometer says it is about 75 degrees lower than the readout. And if I'm doing something wrong (entirely possible), I can't figure out what it is. As an experienced cook and baker, I find this unacceptable. Do I have to use "convection broil" or "convection roast" simply to do a basic procedure like roasting a chicken? And why do you offer customer assistance if you don't provide it? I have always been pleased with KitchenAid products, but if I could, I'd return this double oven. Very unhappy with it and its supposed customer help.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, October 30, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Wall Oven. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.kitchenaid.com/Cooking/Wall_Ovens_and_Ranges and select your Wall Oven style to get started. If you need additional assistance, please reach out to us directly via Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information, Wall Oven model/serial number, and reference Case # 615487.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Best i have ever had
on August 7, 2024
Posted by: RB 103
from Red Oak OK
[This review was collected as part of a promotion.] Got this as a replacement for and older oven which no longer works. I has been wonderful Love this oven so much the more I use it more I wonder how I ever lived without it.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com