Customer reviews from kitchenaid.com
KitchenAid - 24" Built-In Electric Convection Double Wall Oven with WiFi - Stainless Steel
Average customer rating
3.4
(17 Reviews)
Rating breakdown 17 reviews
5 Stars
7
4 Stars
3
3 Stars
1
2 Stars
2
1 Star
4
45%of customers recommend this product.
(
5 out of
11)
Customer Reviews for KitchenAid - 24" Built-In Electric Convection Double Wall Oven with WiFi - Stainless Steel
Customer Rating
1
Awful expensive equipment
on February 12, 2025
Posted by: Horribleequip
I find it hard to believe how bad this equipment is. The top oven did not work, to the point that we had to order pizza for Thanksgiving dinner, as the turkey simply never cooked. The lower oven took 2 hours to cook 1 lb of cut potatoes.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, February 13, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Wall Oven and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 675185.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
3
KitchenAid 24” double wall oven
on August 19, 2023
Posted by: lynn47
from Michigan
[This review was collected as part of a promotion.] Just purchased & preheat buzzes in about 5 minutes to say it’s preheated & it’s no where near preheated. Timer buzzer isn’t loud enough nor long enough to be of help. AND temp does not reach desired temp—-about 25 to 50 degrees lower than set at.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Double Oven?????
on February 24, 2024
Posted by: DRN2024
[This review was collected as part of a promotion.] Happy with the ovens. I would suggest that if you advertise it as a DOUBLE oven then it should be NOT two single ovens. I had to pay for 2 oven installations since it came in two pieces. Why don't you just joint the two into a true DOUBLE oven????
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Phenomenal features
on January 14, 2024
Posted by: Rainbow bright
[This review was collected as part of a promotion.] I am enjoying my new Kitchen Aid double wall oven. The food tastes perfect when it comes out. I am truly enjoying using it for various purposes.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Love the simplicity
on March 26, 2024
Posted by: JohnnyWo.
from Torrington,CT.
[This review was collected as part of a promotion.] We bought this oven after our Original Double Oven from1999 failed . We have not been disappointed. My wife is easily intimidated with new technology and has had No problem whatsoever, figuring features out on this . We love it !
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Looks so professional in the kitchen
on July 4, 2024
Posted by: ann88
[This review was collected as part of a promotion.] So dependable and so informative as things bake.
I bought from a good product reputation . I am so happy my decision is a
I bought from a good product reputation . I am so happy my decision is a
good one.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Best i have ever had
on August 7, 2024
Posted by: RB 103
from Red Oak OK
[This review was collected as part of a promotion.] Got this as a replacement for and older oven which no longer works. I has been wonderful Love this oven so much the more I use it more I wonder how I ever lived without it.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Unreliable temps, overly complicated, no suuport
on October 29, 2024
Posted by: nan321
from San Francisco, CA
[This review was collected as part of a promotion.] I bought this double oven a month ago, and find it far too complicated. It was purchased to replace a very old and reliable KitchenAid double oven. I find the manual not very helpful, and when I tried to call KtichenAid for customer assistance (which the manual says you provide), I could not get past interminable voice mail prompts and an incredibly long hold with awful music. I cannot figure out how to get the oven to a temp above about 350 degrees: while the electronic readout says it has reached the desired temp (say 375 or 425), in fact my trusty oven thermometer says it is about 75 degrees lower than the readout. And if I'm doing something wrong (entirely possible), I can't figure out what it is. As an experienced cook and baker, I find this unacceptable. Do I have to use "convection broil" or "convection roast" simply to do a basic procedure like roasting a chicken? And why do you offer customer assistance if you don't provide it? I have always been pleased with KitchenAid products, but if I could, I'd return this double oven. Very unhappy with it and its supposed customer help.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, October 30, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Wall Oven. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.kitchenaid.com/Cooking/Wall_Ovens_and_Ranges and select your Wall Oven style to get started. If you need additional assistance, please reach out to us directly via Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information, Wall Oven model/serial number, and reference Case # 615487.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com