Customer reviews from lg.com
LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Ventless Dryer - Black Steel
Average customer rating
4.4
(46 Reviews)
Rating breakdown 46 reviews
5 Stars
33
4 Stars
6
3 Stars
3
2 Stars
2
1 Star
2
Customer Reviews for LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Ventless Dryer - Black Steel
Posted by: TomQ71
from Washington DC
Verified Purchase:Yes
Only got this 10 days ago but love it so far - very quiet and uses significantly less energy and very easy to use. And it is a stacked unit so definitely appreciate the additional space in the laundry room.
Pros: Performance
Quality
5
Features
5
Value
2
Written by a customer while visiting lg.com
Posted by: Patricia11
from Saint Paul, Minnesota
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought the LG tower 12/2022. I’m very happy with its efficiency, size and level of quiet.
Pros: ease of use, Features/Settings, Performance
Quality
5
Features
5
Value
4
Response from lg.comBy Christian Jimenez, LG Social, May 9, 2023
Hi! #LifesGood when your washer combines efficiency, quietness in operation, and is just the right size for your needs to make for a smooth laundry experience! Please don't forget to perform the tub cleaning cycle as often as recommended by your owner's manual! Should you need support, we're available via social media! Feel free to send us a DM on Facebook or Twitter at the handle (@LGUSSupport). We'd be happy to assist! ^Chris
Written by a customer while visiting lg.com
Customer Rating
5
Best ventless option on the market
on February 9, 2023
Posted by: Luke1234
Bought this for my new apartment that does not have a vent for dryers- has worked perfectly so far, no complaints. Dry time is long (75-90 minutes depending on load size) but this is the case for every ventless dryer. However, since this is a full size machine I only need to do one load per week as opposed to 3-4 with a compact unit, the capacity can’t be beat. The self-cleaning condenser is very appreciated too. The washer is very fast and all the smart features are nice too, and the machine looks beautiful!
Pros: ease of use, Quality, Style/Design
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
It was worth the wait
on January 15, 2023
Posted by: Teresa S
from Minnesota
I had read about the washtower earlier this year. I had heard that a heat pump dryer was very energy efficient and I was relocating the tower to a main floor closet and I wouldn't need to vent the dryer. I had to wait a couple of months for the tower to become available and it was worth the wait. It does take longer for clothes to dry but I knew that before purchasing. I have only had it for a short time but am very pleased with it. It has quite a few wash and drying options.
Pros: ease of use
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Excellent Washer/Dryer Combo
on November 2, 2022
Posted by: TeoNYC
from Brooklyn, NY
This ventless dryer is perfect for retrofit or urban installations where there is no exhaust vent. Unlike smaller units this actively condenses moisture using a compressor (think an A/C where the hot side warms the air, and the cool side condenses the moisture out of the air and drains it off). This unit replaced a competing American-made compressor model that had some significant design flaws and performance issues. The LG has a 3-in-1 lint filter which is far better than 2 separate lint filters found in my old unit. This unit is solid, cleans extremely well, has reasonable drying times and is far more energy efficient than a vented version.
Some things to consider: The ventless dryer always will take longer to dry than a vented version, however it is far more energy efficient and will do less damage to your clothing. While this is an all-in-one unit that shares a control panel, the 2 halves can actually separate if you needed to replace or service either the washer or dryer.
There are many (maybe too many) options but even just using the basic "normal" cycles leads to great results. Some options such as spin-only are only accessible through the app which is not so convenient.
My only watch out is that the fulfillment by XPO Logistics was terrible. Everything possible went wrong including the lack of installation, delays, missing documentation, and terrible customer service. I wholeheartedly recommend this unit, but but if XPO is the delivery partner you may want to buy it elsewhere.
Pros: Quality, Style/Design, Performance
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Ratings-Only Reviews
Based on 1 ratings-only review
Overall Customer Rating
2