Customer reviews from lg.com
LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Ventless Dryer - Black Steel
Average customer rating
4.4
(46 Reviews)
Rating breakdown 46 reviews
5 Stars
33
4 Stars
6
3 Stars
3
2 Stars
2
1 Star
2
Customer Reviews for LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Ventless Dryer - Black Steel
Customer Rating
5
Nice smart features, quiet
on October 23, 2024
Posted by: Becky No2
Quiet. Enjoy the smart features so that it notifies me when it is done.
Response from lg.comBy LG, February 27, 2026
Hi, Becky. Thank you for sharing your experience with us. It’s wonderful to hear how much you’re enjoying your LG Wash Tower (WKHC202HB) model. This stunning unit is designed for ultra‑quiet performance and built‑in smart features, making it great to hear that the notifications and overall operation are working so well for you. If you need further assistance, please email us at lgdigitalcare@lg.sprinklrsupport.com. #Life’s Good❤️ ‑LG Digital Care Team ^Juvy
Written by a customer while visiting lg.com
Customer Rating
5
Great Tower for Apartments.
on August 10, 2024
Posted by: DTLL
from NY NY
[This review was collected as part of a promotion.] I bought this couple months ago. Delivery process was good from the local retailer. Game changer is the ventless feature, long a standard in Europe and Asia. The heat pump is very efficient and clothes come out 100% dry but not hairdryer hot, which is essentially what a standard vented clothes dryer is. Takes doubt the amount of time but consums ½ the electricity; who cares if it take 90 min to dry a big load while ur making dinner and watching TV...the design is sleek and it runs real quiet
Pros: ease of use, Features/Settings, Performance
Quality
5
Features
5
Value
4
Response from lg.comBy ^Rich, LG Digital Care Team, June 24, 2026
Hi there! Sounds like your ventless WashTower is proving itself to be the MVP of apartment living. Love hearing how the efficiency, quiet performance and sleek design are all hitting the mark. If you ever need anything in the future, @LGUSSupport is always here to help. #LifesGood ❤️
-Rich
-Rich
Written by a customer while visiting lg.com
Customer Rating
4
Happy so far
on June 6, 2024
Posted by: Stas123
[This review was collected as part of a promotion.] The wash tower is great to use. I have it now for about a month. I have the heat pump version and was concerned that the clothes will be cold and or damp after the full dry cycle. That turned out not to be an issue and the clothes are nice dry and warm when done. User friendly. The only issue with the washtower is the installation. It is difficult. The unit is heavy and it is very difficult to put it on the side carefully without some damage. Also it does not come with hoses or electrical cable. I am fairly handy but it was hard to install the cable.
Pros: ease of use, Style/Design, Performance
Written by a customer while visiting lg.com
Posted by: MADalton
from Maryland
Verified Purchase:Yes
[This review was collected as part of a promotion.] I paid over 2K for a washer and dryer combo and I was initially was pleased with them. 7 months later, the Mother board died which left both washer and dryer inoperable. I do understand that machines will break but to wait 2 weeks for it to be repaired was a big inconvenience. Going to a laundromat is not my cup of tea being a Disabled Vet.
Pros: Performance
Quality
3
Features
4
Value
4
Response from lg.comBy LG, June 8, 2024
We're sorry to hear about the issues you've experienced with your LG WKHC202HBA washer and dryer combo. It's concerning that the motherboard failed after only 7 months, leaving both appliances inoperable. We understand how inconvenient it must have been to wait 2 weeks for the repair, especially as a disabled veteran.
To troubleshoot, please try power cycling the units by unplugging them from the power source for 60 seconds, then plug them back in. If the issue persists, please send us a private message on Social Media @LGUSSupport so we can look into this further. We value your business and appreciate your patience as we work to resolve this.
We understand your frustration with the unexpected repair and the inconvenience it caused. Our team will be happy to explore options to assist you, including potential repair or replacement. Please reach out to us privately so we can provide personalized support. We're committed to ensuring your satisfaction with LG products. —Renzo
To troubleshoot, please try power cycling the units by unplugging them from the power source for 60 seconds, then plug them back in. If the issue persists, please send us a private message on Social Media @LGUSSupport so we can look into this further. We value your business and appreciate your patience as we work to resolve this.
We understand your frustration with the unexpected repair and the inconvenience it caused. Our team will be happy to explore options to assist you, including potential repair or replacement. Please reach out to us privately so we can provide personalized support. We're committed to ensuring your satisfaction with LG products. —Renzo
Written by a customer while visiting lg.com
Posted by: Gurjeet
from Emeryville,CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this ventless dryer and washing machine I was little scared to purchase this reading some reviews, but after doing Some Lord is doing a good job and washer. I loved it money spent well. I have no complaints yet now I’m thinking to buy LG refrigerator first LG product in my house. Love it
Pros: ease of use, Style/Design
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
The ventless dryer is awesome so is the washer.
on April 26, 2024
Posted by: AlJo39
Verified Purchase:Yes
[This review was collected as part of a promotion.] We ordered this in February 2024, and it was delivered in April. We wanted to go ventless since they are more energy efficient then vented models. We also love the fact that we don't have all the dust and lint that we had with our old vented unit. The new washer/dryer are the nicest we have ever had.
Response from lg.comBy ^Rich, LG Digital Care Team, July 3, 2026
Hi AlJo! Love hearing your ventless setup is keeping things cleaner, greener, and way less lint‑y — that’s the upgrade life. If you ever need anything down the road, @LGUSSupport is always here to help.
#LifesGood ❤️
‑Rich
#LifesGood ❤️
‑Rich
Written by a customer while visiting lg.com
Customer Rating
5
Love the ventless aspect.
on April 17, 2024
Posted by: RWPS
from California
[This review was collected as part of a promotion.] I love this wash tower. Not having lint flying out of the dryer vent is great.
Pros: ease of use, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Barb19703
from Delaware
Verified Purchase:Yes
It was a four month wait to receive the unit, but I've been using my WashTower for a few weeks, so I feel I can give it an honest review. It was selected because of (a) its small footprint, and (b) being ventless. I also considered an all-in-one washer/dryer but felt it would be too time consuming to complete one load in about 2 hours before beginning a second load. I understood dry cycles on a ventless unit would take longer than a conventional dryer, and they do. I'm fine with that. It eliminated the need to run a vent to a new location in my home. The lint traps are easy to clean and catch a surprising amount of lint. I don't use fabric softener and have switched over to dryer balls, which work remarkably well.
Overall, the wash and dry cycles do a great job with the normal option being all I need. The heavy-duty wash cycle seems excessively long. The disappointment is how it handles detergent pods. They are not mentioned in the manual, but I have plenty on hand and that's what I'm using. Unfortunately, they do not fully dissolve and leave a gummy residue in the dispenser. I have to wash it out after nearly every use. If I don't, sometimes the dispenser is full of both the residue and water. Once I've exhausted my pod supply, I'll switch back to either liquid or powder detergent.
The contractor who installed the unit discussed the necessity of a drain pan because I interpreted the LG documentation to indicate it isn't necessary. If you're installing it in an unfinished basement or live in a climate where it can be installed outdoors, that may be the case. Mine was going on the main floor, making it a necessity. My contractor was able to find a drain pan in a graphite finish that goes perfectly with the color of the WashTower.
One of the best things about having this beautiful LG WashTower on my main floor is how my husband promptly gets up as soon as he hears the happy tune signaling the cycle is complete in order to be the one to unload the wash and put it in the dryer. Even better, he's the one to unload the dryer and clean the lint trap! I'm not sure who loves the unit more, but I'm thrilled to share laundry responsibilities.
Pros: ease of use
Quality
5
Features
4
Value
3
Written by a customer while visiting lg.com