Customer reviews from lg.com
LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Ventless Dryer - Black Steel
Average customer rating
4.5
(45 Reviews)
Rating breakdown 45 reviews
5 Stars
33
4 Stars
6
3 Stars
3
2 Stars
1
1 Star
2
Customer Reviews for LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Ventless Dryer - Black Steel
Customer Rating
5
Excellent Washer/Dryer Combo
on November 2, 2022
Posted by: TeoNYC
from Brooklyn, NY
This ventless dryer is perfect for retrofit or urban installations where there is no exhaust vent. Unlike smaller units this actively condenses moisture using a compressor (think an A/C where the hot side warms the air, and the cool side condenses the moisture out of the air and drains it off). This unit replaced a competing American-made compressor model that had some significant design flaws and performance issues. The LG has a 3-in-1 lint filter which is far better than 2 separate lint filters found in my old unit. This unit is solid, cleans extremely well, has reasonable drying times and is far more energy efficient than a vented version.
Some things to consider: The ventless dryer always will take longer to dry than a vented version, however it is far more energy efficient and will do less damage to your clothing. While this is an all-in-one unit that shares a control panel, the 2 halves can actually separate if you needed to replace or service either the washer or dryer.
There are many (maybe too many) options but even just using the basic "normal" cycles leads to great results. Some options such as spin-only are only accessible through the app which is not so convenient.
My only watch out is that the fulfillment by XPO Logistics was terrible. Everything possible went wrong including the lack of installation, delays, missing documentation, and terrible customer service. I wholeheartedly recommend this unit, but but if XPO is the delivery partner you may want to buy it elsewhere.
Pros: Quality, Style/Design, Performance
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
Best ventless option on the market
on February 9, 2023
Posted by: Luke1234
Bought this for my new apartment that does not have a vent for dryers- has worked perfectly so far, no complaints. Dry time is long (75-90 minutes depending on load size) but this is the case for every ventless dryer. However, since this is a full size machine I only need to do one load per week as opposed to 3-4 with a compact unit, the capacity can’t be beat. The self-cleaning condenser is very appreciated too. The washer is very fast and all the smart features are nice too, and the machine looks beautiful!
Pros: ease of use, Quality, Style/Design
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
It was worth the wait
on January 15, 2023
Posted by: Teresa S
from Minnesota
I had read about the washtower earlier this year. I had heard that a heat pump dryer was very energy efficient and I was relocating the tower to a main floor closet and I wouldn't need to vent the dryer. I had to wait a couple of months for the tower to become available and it was worth the wait. It does take longer for clothes to dry but I knew that before purchasing. I have only had it for a short time but am very pleased with it. It has quite a few wash and drying options.
Pros: ease of use
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Downsizing is easy
from Columbus, Ohio
Verified Purchase:Yes
We have a very small area for our laundry. It also had to function as laundry folding space, as well as a litter box for our pet. Coming from a home with a laundry room that included a half bath, closet and a great amount of hanging and folding space, it has been a difficult adjustment. This stacking laundry has stretched our available space. It is efficient, quiet and a good looking solution to our needs.
Pros: ease of use, Style/Design, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Waited months and delivery team crashed the unit!
on February 5, 2024
Posted by: drsteven49
from CENTRAL NJ
Verified Purchase:Yes
I purchased the unit in November 2023 and a delivery was attempted in late January 2024. The delivery team crashed the entire unit ontonga my driveway. This required a re-order. There will be anither 2.5 month delay. Was ordered directly from LG. SO FAR, A DISASTER!
Response from lg.comBy LG Customer Experience team, Customer Care, February 7, 2024
Hey there, thanks for leaving us a review on your watchtower. We regret to hear that this happened during the delivery, and we think it's essential that we provide you with the necessary support to get updated information on your order. Please send us a private message on social media @LGUSSupport and include your contact details and the order number. We would be more than happy to take another look into this. ^Anthony
Written by a customer while visiting lg.com
Customer Rating
5
Great ventless option
on December 21, 2023
Posted by: Tim S 1872
[This review was collected as part of a promotion.] Absolutely the best ventless option available. Washer and dryer hold tons more than the other stackable competitors and drying is quicker and more thorough. Apparently some people have problems with installation, mine was flawless and without issue (thanks ABT).
Pros: Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Small room
from Jacksonville Fl
Verified Purchase:Yes
[This review was collected as part of a promotion.] We have small laundry room, now we have more space.
Pros: ease of use, Quality, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: HRWD
from Portland, OR
Verified Purchase:Yes
I recently moved into a condo without a vent, and with limited space for a washer and dryer. It was so difficult to find something, but LG came through and honestly, I am SO happy that this is how it turned out. I am truly bamboozled by how quiet it is.
Pros: ease of use, Quality, Style/Design, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com