Customer reviews from lg.com
LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Ventless Dryer - Black Steel
Average customer rating
4.4
(46 Reviews)
Rating breakdown 46 reviews
5 Stars
33
4 Stars
6
3 Stars
3
2 Stars
2
1 Star
2
Customer Reviews for LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Ventless Dryer - Black Steel
Customer Rating
3
Great washer dryer tower, but…
on December 13, 2023
Posted by: Vitruviusthedog
I love this wash tower. Having the controls for both in the center is awesome. The quality of the machine is super.
The one thing that is a serious negative is the documentation, both the manual which is useless, the application, and the website. For example, daily tasks, such as how to turn on remote start for either the washer or dryer shows a schematic picture of the controls that bears zero resemblance to this washer. Just press the remote start button and hold for 3 seconds. Hellifiknow which symbol or button is the remote start. I try every button to no avail. If the feature really exists none of the documentation show where to access the magical button or combination of buttons and some hokus pokus spell I need to cast. Every once in a while I decide to try to figure it out, spend a hour trying to figure it out. I’m not dumb. I helped develop the international space station. There is not much I can’t figure out with a proper online or offline manual. This is one example, there are more that would resolve with proper documentation, including proper diagrams that resemble the product.
The one thing that is a serious negative is the documentation, both the manual which is useless, the application, and the website. For example, daily tasks, such as how to turn on remote start for either the washer or dryer shows a schematic picture of the controls that bears zero resemblance to this washer. Just press the remote start button and hold for 3 seconds. Hellifiknow which symbol or button is the remote start. I try every button to no avail. If the feature really exists none of the documentation show where to access the magical button or combination of buttons and some hokus pokus spell I need to cast. Every once in a while I decide to try to figure it out, spend a hour trying to figure it out. I’m not dumb. I helped develop the international space station. There is not much I can’t figure out with a proper online or offline manual. This is one example, there are more that would resolve with proper documentation, including proper diagrams that resemble the product.
Pros: Quality
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, December 18, 2023
Hey there! We do our best to make our products as accessible as possible, and sometimes, it doesn't quite work out how we hoped. Under the spin option, you should see *Remote; hold that down for 3 seconds. Let us know how it goes, by private messaging us on social media @LGUSSupport. We're always here to help! ^Gaby
Written by a customer while visiting lg.com
Customer Rating
2
Not enough cycles washer too low hard to emoty
on December 11, 2023
Posted by: Nicholas D
from West Orange nj
Verified Purchase:Yes
Not enough cycles no rinse only cycle cycles washer to low hard to load and empty
Pros: Quality
Quality
4
Features
2
Value
2
Response from lg.comBy LG Customer Experience team, Customer Care, December 19, 2023
Hi there. Thank you for taking the time to leave us a review on your wash tower. Please get a hold of our customer care team by sending us a private message on social media @LGUSSupport... ^Anthony
Written by a customer while visiting lg.com
Posted by: DMW65
from Clearwater, Florida
Verified Purchase:Yes
We bought this in March of '23 and are pleased with the washer/dryer ! It works like a dream once I learned
how to use it. It is very quiet and plays small jingles when either functions are completed. It automatically sets the length of time for the wash and dry, but I found that I can adjust these settings to perform as I need for either a longer time or a shorter time. I am well pleased with our purchase!
how to use it. It is very quiet and plays small jingles when either functions are completed. It automatically sets the length of time for the wash and dry, but I found that I can adjust these settings to perform as I need for either a longer time or a shorter time. I am well pleased with our purchase!
Pros: Features/Settings
Quality
4
Features
5
Value
3
Written by a customer while visiting lg.com
Posted by: ccbokchoy
Verified Purchase:Yes
Feels luxurious, plenty of modes and settings, and cleans well. Major upgrade from my previous set!
Written by a customer while visiting lg.com
Posted by: ZKG88
from Lebanon PA
Verified Purchase:Yes
This machine was the perfect update from my 2008 Amana pair which I purchased new then. The Ventless feature makes it fit in the space with out awkwardness of having to line up with existing openings, The laundry has been clean and dry with each use. I regularly wash Items like Victorian coats and shirts as well as large robes and tunics. it handles the chore with ease.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Response from lg.comBy LG Customer Experience team, Customer Care, November 13, 2023
Thank you for sharing your experience with the LG WKHC202HBA. We are delighted to hear that the ventless feature has made it a perfect update for your laundry space, providing a seamless fit without the need to align with existing openings. It's great to know that the laundry has consistently been clean and dry with each use, even when washing delicate items like Victorian coats, shirts, large robes, and tunics.
Your feedback is valuable to us, and we are pleased to learn that the LG WKHC202HBA has met your expectations by handling various laundry tasks with ease. Should you have any further comments or suggestions, please feel free to reach out to us on Facebook or X and we'll be happy to assist you.
Your feedback is valuable to us, and we are pleased to learn that the LG WKHC202HBA has met your expectations by handling various laundry tasks with ease. Should you have any further comments or suggestions, please feel free to reach out to us on Facebook or X and we'll be happy to assist you.
Written by a customer while visiting lg.com
Posted by: RuthAnn55
from Melbourne, Florida
Verified Purchase:Yes
Bought this about 3 weeks ago and very happy so far
Pros: ease of use, Style/Design
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
4
Highly satisfied with a bump in the road......
on November 6, 2023
Posted by: DMW65
from Florida
Verified Purchase:Yes
We are well pleased with this washer /dryer ! It is so quiet and, after reading the handbook, easy to use !! One concern we do have is that some of the weights and suggested length of drying are not right. Our second load was for two large beach towels and a smaller beach towel. The dryer weighted and suggested 3 hours and 20 minutes !!! I couldn't believe this !!! I tried the independent time set for 2 hours. They certainly were dry in the two hours. The next time we use it for a large load I am going to time it for one hour....that should be plenty of time to dry 3 towels. If not, I will have learned something and try for 1.5 hours. I am not using the suggested time feature. I am making decisions on length of time from my past history of drying clothes. I am 74 years old.....I've had some long experience using a washer/dryer.
Pros: ease of use, Performance
Quality
4
Features
5
Value
2
Written by a customer while visiting lg.com
Posted by: Jim89
Verified Purchase:Yes
Purchased for new home. It's a perfect size , controls are convenient. Very user friendly.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com