Customer reviews from lg.com
LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Ventless Dryer - Black Steel
Average customer rating
4.4
(46 Reviews)
Rating breakdown 46 reviews
5 Stars
33
4 Stars
6
3 Stars
3
2 Stars
2
1 Star
2
Customer Reviews for LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Ventless Dryer - Black Steel
Posted by: momx72000
from New London, Ohio
Verified Purchase:Yes
I purchased my wash tower just a few weeks ago and I have to say, I am impressed. High quality, ease of use, the way it interacts with the app on my phone, are just a few perks. Doing laundry has never been a joy in my life until now. The laundry is actually CLEAN! I have always used top load washers with less than satisfactory results in cleaning. This front load does a very thorough job of cleaning all types of loads. From heavy duty work clothes to queen size comforters, the results are always the same...CLEAN. The dryer does not disappoint either. I have no negative opinions on this set.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Waited months and delivery team crashed the unit!
on February 5, 2024
Posted by: drsteven49
from CENTRAL NJ
Verified Purchase:Yes
I purchased the unit in November 2023 and a delivery was attempted in late January 2024. The delivery team crashed the entire unit ontonga my driveway. This required a re-order. There will be anither 2.5 month delay. Was ordered directly from LG. SO FAR, A DISASTER!
Response from lg.comBy LG Customer Experience team, Customer Care, February 7, 2024
Hey there, thanks for leaving us a review on your watchtower. We regret to hear that this happened during the delivery, and we think it's essential that we provide you with the necessary support to get updated information on your order. Please send us a private message on social media @LGUSSupport and include your contact details and the order number. We would be more than happy to take another look into this. ^Anthony
Written by a customer while visiting lg.com
Customer Rating
5
Ventless all the way!
on January 29, 2024
Posted by: Srirachabottle
from San Diego, CA
[This review was collected as part of a promotion.] Ignore the negative reviews. An incompetent installer should not determine the appliance's capability/reliability. That said, I did do the install myself to avoid the mess. Not a difficult install whatsoever.
This thing is GREAT! Watched tons of videos before finally pulling the plug on this appliance. LG sold out for a while and it took a month to get to me, but it was worth the wait.
I needed a ventless washer/dryer to save on money. I was remodeling my home and it would have cost THOUSANDS to reroute the vent in my home so ventless was the easier/cheaper answer.
There are newer all in one ventless washer dryers out now that run on a 120v but I decided to stick with this one to separate wash/dry.
The washer is your typical well working washer. It's great. But everyone's concerns are with the dryer because of the ventless technology.
Let me ease your mind and after countless videos on not understanding the "damp" feeling people complain about, you have nothing to worry about.
The damp feeling lasts for seconds. Just seriously shake it off and it'll be bone dry within seconds.
Ventless is definitely the future and I will not miss having a vented dryer any longer.
This thing is GREAT! Watched tons of videos before finally pulling the plug on this appliance. LG sold out for a while and it took a month to get to me, but it was worth the wait.
I needed a ventless washer/dryer to save on money. I was remodeling my home and it would have cost THOUSANDS to reroute the vent in my home so ventless was the easier/cheaper answer.
There are newer all in one ventless washer dryers out now that run on a 120v but I decided to stick with this one to separate wash/dry.
The washer is your typical well working washer. It's great. But everyone's concerns are with the dryer because of the ventless technology.
Let me ease your mind and after countless videos on not understanding the "damp" feeling people complain about, you have nothing to worry about.
The damp feeling lasts for seconds. Just seriously shake it off and it'll be bone dry within seconds.
Ventless is definitely the future and I will not miss having a vented dryer any longer.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: RyanBen12345
Verified Purchase:Yes
Hard to get stuff to dry right, no temp setting for the dryer e.g. tumble dry low. There's only less dry or more dry and I don't know if that affects temp in the drum. Things are usually over dry or damp when I open the door. There's no way to add more time, like 5 more minutes, you have to run another cycle and just monitor. Also we had a stink issue for the first 6 months, don't know what it was, we end up running condenser care far more often than recommended. Not sure what that will do to the system long term. Washer part is what it is, does its Job.
Quality
3
Features
3
Value
3
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, January 31, 2024
Wow! You are really thorough, and we appreciate that! These are excellent troubleshooting steps and suggestions. If you don't mind, could you please leave this on our feedback page? Your input is crucial in helping us improve our products. Take care! ~Rita http://spr.ly/6421pglPl
Written by a customer while visiting lg.com
Posted by: brad975
from Graham wa
Verified Purchase:Yes
This machine is well thought out and easy to operate. Extremely easy to setup and uses so little space.
Pros: ease of use, Style/Design, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Great ventless option
on December 21, 2023
Posted by: Tim S 1872
[This review was collected as part of a promotion.] Absolutely the best ventless option available. Washer and dryer hold tons more than the other stackable competitors and drying is quicker and more thorough. Apparently some people have problems with installation, mine was flawless and without issue (thanks ABT).
Pros: Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Joan1947
Verified Purchase:Yes
[This review was collected as part of a promotion.] The dryer was delivered with a dent and it was never operational! The unit needs to be replaced and LG cannot deliver until the end of February!!! Even though we have been told there are units available in the warehouse. Would not deal with LG again. It took seven hours on the phone to even get a solution.
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, January 4, 2024
Hey there! We understand your experience has not been ideal, and we'd love a chance to take another look at your account and see if we can find a solution together. Please private message us on Facebook or X @LGUSSupport with your contact information, model, and serial. We're always here to help! ^Gaby
Written by a customer while visiting lg.com
Customer Rating
4
Tips for Day One
on December 16, 2023
Posted by: McBride92
[This review was collected as part of a promotion.] A couple of tips when installing:
Monitor the installers, a majority of them don't know that the dryer needs the drain hose to be installed. Its a simple process but again the installers don't know about it. My dryer drain hose was located inside the dryer. A simple youtube search will save you from the leaking dryer complaint. My installers got frustrated and walked away after i told them about the dryer drain hose. I actually told them I'd do it myself.
This thing is heavy, close to 350 pounds. When installing put furniture movers under the feet and then level the machine before pushing into place. If you have to remove for maintenance or an emergency the furniture movers will make it easier to slide the machine out from the space its installed in.
Find the QR code for the machine prior to setting it in place because it makes it easier to set up the wifi link with the app. The QR code is on the back of the machine and again once the washtower is in place you wont want to have to move the machine to get to the QR code. If it is in place you can actually still connect it without the QR code. Speaking on the wifi setup the initial password for connecting the wifi will require you to enter the last four digits of the "washtower2----" password twice. So the last four digits will need to be entered two times to connect to the network.
So far the machine has been good. Did a small load, nice and quiet. The dryer took a long time but i will figure out how to make the dry time shorter.
So far the machine has been good. Did a small load, nice and quiet. The dryer took a long time but i will figure out how to make the dry time shorter.
Pros: Features/Settings
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com