I was really excited when I picked up this set for my household to work on, thinking it would make a great addition to an empty table in our hallway. While the build itself has been incredibly fun so far the experience has been soured somewhat by the fact that it was made incredibly unclear that the motorized parts are sold separately. No where on the box does it explicitly say this. You are simply meant to infer that information from a series of pictures that are followed by the words "Ready for Powered Up". What makes this worse beyond just an additional 80 dollars on top of the rather large, but justified, price tag is that one of these components currently aren't avaible on the website for a few months or at the store we're near.
Ultimately this is still a really great set, but I think it would be a good idea to actually say that the motorized parts are sold separately on the box itself.
I would recommend this to a friend!
Response from LEGOBy Jane, LEGO® Customer Service, July 25, 2022
We're sorry for any confusion about what was included with your Loop Coaster set. This wasn't our intention and appreciate your feedback. Your comments will be shared with our design team. Don't forget there's also the crank to manually set the fun into motion!
Written by a customer while visiting LEGO
Customer Rating
2
Worst lego ever
on August 21, 2022
Posted by: CommittedToilet055
Don’t buy chain keeps breaking and ruins the fun out of the set
No, I would not recommend this to a friend.
Response from LEGOBy Jane, LEGO® Customer Service, August 21, 2022
We're sorry, that's definitely not the building experience we want for our fans! Please give us a shout at LEGO.build/Service-BV so we can take a look at what's causing the issue.
Written by a customer while visiting LEGO
Customer Rating
3
Awesome when it works, which is basically never.
on April 26, 2023
Posted by: RoboticGorilla072
I love this set. But it always has issues. Especially with the motorized functions. It always has a problem. And every time I fix the problem, a new one comes up. It’s never ending cycle. The chain always snaps. Even when it’s under no pressure. The motor works, but fails to move the chain. The cart rarely moves onto the track off the elevator without assistance. If you get this set, be prepared for non-stop maintenance. The set is put together properly, I’ve had to look at the instructions for help, but no. I put everything together perfect. Never works. I have spent more time maintaining this thing than acctually enjoying it. I would only recommend this if you have plenty of patience, because in my experience, you WILL need it. This set is also very overpriced.
I would recommend this to a friend!
Response from LEGOBy Jane, LEGO® Customer Service, April 27, 2023
This definitely isn't the experience we want for you with your Loop Coaster set! Please give us a call or chat at LEGO.build/Service-BV as we do have guidance that will help with the issues you mentioned!
Written by a customer while visiting LEGO
Customer Rating
4
Great but quality control is dropping
on July 14, 2022
Posted by: LEGO quality control
This set is amazing. I loved the build. The roller coaster works perfect. All my parts fit together very well. The reason for four stars is, There was several mistakes in the instruction book ( can you find them)? Then I was missing two blocks and had one extra that the set did not use. Of course Lego made it right its just frustrating. I totally recomend this set!!
I would recommend this to a friend!
Response from LEGOBy Michael, LEGO® Customer Service, July 15, 2022
We're sorry to hear you had to pause your build and are glad you got in touch to let us know. Your requested parts will ship from Denmark and you'll be back to building in no time!
Written by a customer while visiting LEGO
Customer Rating
2
It was good at first...
on July 18, 2023
Posted by: Revenger
The problem with this build was that as it was used, it stopped working. The cars stopped going the whole way to the lift, the chain for the lift broke multiple times, and it was an overall sad thing that such a cool looking set is so bad.
No, I would not recommend this to a friend.
Written by a customer while visiting LEGO
Customer Rating
5
Loved this set
on July 15, 2022
Posted by: tio2chem
I missed out on the last big roller coaster and bought a cheap copy that was terrible. This time I wasn't missing out and I was rewarded. The build was fun. Couple of spots large hands didn't help but got through it. The palm tree was a little odd as an add in. Definitely worth getting!!!
I would recommend this to a friend!
Written by a customer while visiting LEGO
Customer Rating
5
Great set
on July 16, 2022
Posted by: Endreic
The set was great overall and the instructions weren't too bad. When it came to the building part of it some of the stuff fit weird and where the tower and lift connected it was a lot of trying to lean it a little so the car wouldn't get caught.
I would recommend this to a friend!
Written by a customer while visiting LEGO
Customer Rating
5
So Cool!
on July 28, 2022
Posted by: PeppyPants064
The LEGO Loop Coaster was an exciting build. When it was finished the elevator and counterweight were not working with each other. With some adjustments and looking back through the instructions, my sister and I got it working perfectly and consistently. I love the LEGO fairground attractions!