Customer reviews from Samsung US
Samsung - Galaxy A14 5G 64GB (Unlocked) - Black
Average customer rating
4.4
(2,001 Reviews)
Rating breakdown 2,001 reviews
5 Stars
1,207
4 Stars
532
3 Stars
179
2 Stars
46
1 Star
37
57%of customers recommend this product.
(
17 out of
30)
Customer Reviews for Samsung - Galaxy A14 5G 64GB (Unlocked) - Black
Customer Rating
5
A14 has been a great Ithasn't given me any iss
on March 14, 2024
Posted by: Omarg3242
[This review was collected as part of a promotion.] The Samsung a14 has been an awesome device. I haven't had any issues with with it and it runs nice and smoothly. When it comes to gaming, I have seen some lagging but not too much and it's only once in a while. The camera takes good pictures and videos. I do notice it takes a while for the phone to capture a picture and to start recording video. I am happy that it has expandable memory because I take a lot of pictures and videos. This phone is durable. I have dropped it many times and the phone doesn't even have a scratch on it. It is affordable. The front facing camera is good I do a lot of video chatting and it works great. I don't get blurry or laggy zoom calls. Over all I would give this phone a 8 out of 10
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love all features!
on March 15, 2024
Posted by: VstBee
[This review was collected as part of a promotion.] I use my devices for games an movies I love how it doesn't buffer are frezze in between me switching!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great Features
on March 15, 2024
Posted by: Zayden
[This review was collected as part of a promotion.] I enjoy the phone I have a small problem with overheating but meaning after 2 owners it's still very stable
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung is My Go To for Phones
on March 15, 2024
Posted by: Allana
[This review was collected as part of a promotion.] L8ke most people, I use my phone for just about everything. I started with a couple A Series phones,and I am happy to say that my experience has made me a Samsung buyer for life. I recently purchased my first S Series phone and I couldn't be more pleased. I can't wait for my new Samsung watch to arrive next. If only Samsung made cars, hmm. . . . .
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone
on March 16, 2024
Posted by: RebelChild
[This review was collected as part of a promotion.] Got this phone for my son, he loves the overall screen size as he loves watching YouTube and playing multiple games. It makes it easier and better to see what he's doing more clearly. The battery lasts quite awhile too, he can go a few days before having to actually charge it. The other thing he loved about it was the camera, clear vibrant photos that need no retakes
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This is a great product!
on March 17, 2024
Posted by: JaMarquess
[This review was collected as part of a promotion.] It's good with games and streaming. Like the camera features and how it handles.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Lousy
on April 2, 2024
Posted by: Jude
I got this phone and so did my partner when we signed up for a mobile carrier . It's the worst !! I have always had a Samsung galaxy and they were all better than this one. It freezes up constantly, goes to different web pages right in the middle of my reading text. It closes when it feels like it....like it has a mind of its own!! Both of our phones are trash...too bad we paid for them !! Wasted....
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, June 7, 2024
Hi Jude, we appreciate your feedback on your Samsung Galaxy A14. We understand how valuable your device is to you every day for a wide range of needs and wants. We would be happy to help you troubleshoot any aspect of your device that is not operating as expected. We have shared two links to help you with the speed and responsiveness of your device. We have also provided a link to the full device manual and the Samsung Support Team if you continue to experience any frustrations with your device. Thank you for being a Samsung customer. -Elizabeth
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
kind of mixed opinions on this phone...
on July 19, 2024
Posted by: worm
Expertise:Intermediate
pros:
- headphone jack!!! im glad at least some companies arent cutting headphone jacks from their budget phones...
- headphone jack!!! im glad at least some companies arent cutting headphone jacks from their budget phones...
- microsd card slot!!! hard to find on phones these days. yaaaaayyy!!! (although i wish i didnt need to eject the sim tray to access it...)
- inexpensive, pretty good value
- easy to repair!!! screen, headphone jack + charging port, and battery are easy to replace :3 though samsung doesnt sell replacement parts :(
- battery life is great!! when i first got it a full charge would last 2 days, now it's only like one day but that's good enough for me. it does charge slow, but i think the battery life makes this excusable 👍 also the slow charging will preserve the lifespan of the battery
- big screen makes it easier to type, also the screen looks pretty nice for not being oled, though its a little blue tinted
- supports the wireless carrier i use :D
cons:
- NOT oem unlockable... would be excusable if this phone had stock android, but oneui core is really bad...
- NOT oem unlockable... would be excusable if this phone had stock android, but oneui core is really bad...
- camera is not all that good, and if you move the phone slightly after taking photos they turn out blurry + it takes a while for the photos to process after their taken, even with image quality on the lowest setting. not very good for dog pictures...
- screen is unresponsive, may be a common issue since ive seen other people say the same thing :/ it will lock up and the only way to get it to work is to turn the screen on and off. my screen isnt even damaged
- the back of the phone has a texture that makes it slippery, so it falls out of my hand with no case, but with literally any case, the phone becomes too big to put in most pants pockets...
- too much bloatware. too much samsung apps like "ar emoji" and "modes and routines" that are unnecessary but can't be removed. also theres duplicates of essentially the same apps: google and samsung internet, google messages and samsung messages, onedrive and google drive, etc. you cant delete them either, which takes up too much of the already limited storage. plus, it comes with WAY too many apps that you can uninstall, but its really annoying. all this is just a samsung thing though.
- fingerprint reader is annoying. it doesnt work when i want to unlock my phone, but the one time i want to just go to the lock screen, it unlocks my phone
- on android 14, elements of the ui were updated in a way that makes them harder to see on dark mode, especially if you have reduce transparency and blur turned on. the contrast between ui elements is too low...
conclusion:
good value, and phones with headphone jack + sd card slot + user repairability are hard to find, so im glad this phone has all those features. unfortunately this phone is kind of ruined by samsungs software...
good value, and phones with headphone jack + sd card slot + user repairability are hard to find, so im glad this phone has all those features. unfortunately this phone is kind of ruined by samsungs software...
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
2
Value
5
Response from Samsung USBy Social Commerce, July 22, 2024
Good day Worm,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy A14. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to your eligible devices that would offer you the ultimate physical protection for your investments. Samsung Care+ comes in handy for those unfortunate situations we may find ourselves in at times in life like falling into the pool with our phone in our pocket, to dropping and shattering the screen as we attempt to carry in the 100th bag of groceries inside from the car, to accidentally losing our phone during one of the many stops of running errands, and even when someone decides that your Galaxy device looks better than their own non-Samsung phone so they steal it. Samsung Care+ has you covered. Talk about the ultimate peace of mind! Please take a few moments to review, "Battery Life - Optimization," "Get the most out of your Galaxy phone's battery," "Apps are draining battery on Galaxy phone or tablet," and "Samsung phone battery drains quickly on 5G service" to learn how you can maximize your battery life when you have some free time available. If your photos and videos are blurry or poorly exposed, check out "Galaxy phone or tablet photos and videos are blurry or dark" to help resolve what you may be experiencing. If your phone or tablet's touchscreen is frozen or does not respond to touch, it doesn't necessarily mean something is wrong with your device. It could be something as simple as a faulty app or cracks in the screen causing the problem. Also take a look at, "Galaxy phone or tablet's screen is frozen or responds too slowly" and "Samsung phone is not recognizing fingerprints" to help out with resolving what you have described to be experiencing with your device. If you have any questions for us after reviewing the resources that have been provided or if you would like any further assistance, please do not hesitate to reach out to Samsung Support. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy A14. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to your eligible devices that would offer you the ultimate physical protection for your investments. Samsung Care+ comes in handy for those unfortunate situations we may find ourselves in at times in life like falling into the pool with our phone in our pocket, to dropping and shattering the screen as we attempt to carry in the 100th bag of groceries inside from the car, to accidentally losing our phone during one of the many stops of running errands, and even when someone decides that your Galaxy device looks better than their own non-Samsung phone so they steal it. Samsung Care+ has you covered. Talk about the ultimate peace of mind! Please take a few moments to review, "Battery Life - Optimization," "Get the most out of your Galaxy phone's battery," "Apps are draining battery on Galaxy phone or tablet," and "Samsung phone battery drains quickly on 5G service" to learn how you can maximize your battery life when you have some free time available. If your photos and videos are blurry or poorly exposed, check out "Galaxy phone or tablet photos and videos are blurry or dark" to help resolve what you may be experiencing. If your phone or tablet's touchscreen is frozen or does not respond to touch, it doesn't necessarily mean something is wrong with your device. It could be something as simple as a faulty app or cracks in the screen causing the problem. Also take a look at, "Galaxy phone or tablet's screen is frozen or responds too slowly" and "Samsung phone is not recognizing fingerprints" to help out with resolving what you have described to be experiencing with your device. If you have any questions for us after reviewing the resources that have been provided or if you would like any further assistance, please do not hesitate to reach out to Samsung Support. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Written by a customer while visiting Samsung US