Customer reviews from Samsung US
Samsung - Galaxy A14 5G 64GB (Unlocked) - Black
Average customer rating
4.4
(2,001 Reviews)
Rating breakdown 2,001 reviews
5 Stars
1,207
4 Stars
532
3 Stars
179
2 Stars
46
1 Star
37
57%of customers recommend this product.
(
17 out of
30)
Customer Reviews for Samsung - Galaxy A14 5G 64GB (Unlocked) - Black
Customer Rating
4
Only one defect
on May 27, 2023
Posted by: randtl7213
[This review was collected as part of a promotion.] The device is good but there is one defect that Samsung needs to fix: Volume level. The volume sounds so low that I have to turn it up to the max in order to make it work. Not only that the Dolby Atmos is a good option, but it helps to boost the volume a little. And I love that the device is running on Android 13, which is a "yay" for me! Please fix this in the future. Thank you, Samsung
May 27, 2023
Written by a customer while visiting Samsung US
Customer Rating
4
Best Phone I Had Yet!
on August 12, 2023
Posted by: HaxSoGotti
I have to say this phone is amazing. It's very quick and has awesome camera quality.
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible
on April 19, 2024
Posted by: Mebetree
Ive had nothing but issues with this phone. Its slow, buggy, glitchy, doing doordash is terrible because you accept and half the time it just goes into limbo and i miss the deliveries. Terrible wouldn't ever recommend or buy again
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Social Commerce, June 7, 2024
Hello Mebetree, we appreciate your feedback on your Samsung Galaxy A14. We know how important your device is to you for your job and we'd be happy to ensure you have the best experience possible with your device. We have provided a link to an article to help you troubleshoot the functionality of the apps necessary for your daily life. We have also provided a link to an article to help you with the speed and responsiveness of your device. Lastly, we have provided a link to the Samsung Support Team to offer additional assistance if necessary. Thank you for being a Samsung customer. -Elizabeth
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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smsng.us/Twitter-Messages
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome camera
on July 9, 2023
Posted by: WRONGWAY
So far so good...well see how it puts out of state
Written by a customer while visiting Samsung US
Customer Rating
4
Very Efficient but has some problems
on May 13, 2024
Posted by: Kim26
from Ukiah
My mom bought this phone for me about 6 or 7 months ago. It's battery life is decently well and lasts me almost the whole day usually. There are times where the phone screen freezes. I am trying to press something on the screen and it's like the phone doesn't read that I'm pressing something so I have to turn off my phone for a second in order for it to work properly. It doesn't really bother me. My brother has the same exact phone and it also has the same problem.
I would recommend this to a friend!
Features
5
Performance
3
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Tap pay is amazing and fast
on September 9, 2024
Posted by: Slobdawg
from Independence Missouri
Expertise:Intermediate
Only been using it a week now so far it's been the best phone I've owned. I don't go expensive because I break things but this little guy is great.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great idea
on November 18, 2024
Posted by: Just me
Very pleased with my Galaxy A14 I wish that it was possible to program specific numbers so that the ringer would ring no matter what. In other words I wish I could have my phone on silent but still get phone calls from my wife in case of an emergency.
I would recommend this to a friend!
Features
3
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Overall ok, bad camera
on November 29, 2024
Posted by: Miss E
I've been using the A14 5G for about a year now. I don't really replace my phone until I have to, lol, or I really don't like it. I was using Samsung J7 Crown before this one. Now I am well used to this phone I can say I would go back to what I had before if I could. This phone is overall bigger and heavier, I don't like it, the J7 crown was perfect in my opinion. The phone is functioning ok, I use it for work and no major problems. One thing I absolutely hate is the camera and video. I could not believe the pictures when I first started using the phone. I waited long time to leave a review so I could get familiar with all the settings and kept trying to achieve better pictures, but no use. ONe star just for the camera. The quality is just bad. This is what makes me hate the phone. My only question for Samsung is how can a new model of a phone have so much worse camera than an old model??
Response from Samsung USBy Social Commerce, December 2, 2024
Hello Miss,
Thank you for finding the time out of your lively day to share your sentiments with us about your Samsung Galaxy A14. We appreciate your feedback as it allows us to improve the design and functionality of our product line while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Without having more information available regarding what you may be experiencing with your camera functionality and without being able to ask you any probing questions, I recommend contacting Samsung Support at your earliest convenience for further assistance and/or help with troubleshooting your device. Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
Thank you for finding the time out of your lively day to share your sentiments with us about your Samsung Galaxy A14. We appreciate your feedback as it allows us to improve the design and functionality of our product line while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Without having more information available regarding what you may be experiencing with your camera functionality and without being able to ask you any probing questions, I recommend contacting Samsung Support at your earliest convenience for further assistance and/or help with troubleshooting your device. Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US