Customer reviews from Samsung US
Samsung - Galaxy A14 5G 64GB (Unlocked) - Black
Average customer rating
4.4
(2,004 Reviews)
Rating breakdown 2,004 reviews
5 Stars
1,210
4 Stars
532
3 Stars
179
2 Stars
46
1 Star
37
58%of customers recommend this product.
(
18 out of
31)
Customer Reviews for Samsung - Galaxy A14 5G 64GB (Unlocked) - Black
Customer Rating
4
Samsung galaxy A 14
on May 30, 2023
Posted by: Chestnut
[This review was collected as part of a promotion.] Solid phone.Wanted a galaxy and reviewed YouTube videos. Chose this phone.
Written by a customer while visiting Samsung US
Customer Rating
4
I like this phone.
on June 20, 2023
Posted by: DontFeedTheKidsAfter1159
from Atlanta
Expertise:Intermediate
I give the Samsung A14 four stars because I've only had it for 2 days so to give it 5 stars based on 2 day use may not be as fair. However, to say the A14 is a crappy phone would be a stretch. It is indeed a very nice phone for the price. For me this is a plus. The size, the functionality of the phone, the speed, easy transfer of data from one phone to the next, is amazing and let's not forget the battery life which holds for a long time. Speaking of battery life my phone held 13% so long I couldn't believe it as most phones love to inconveniencely die. I at first thought something was wrong. Nope. I also love nostalgic things on phones like 3mm headphone Jack's most phones have dumped this feature. I have yet to take any pictures so cannot speak to that. The phone loads fast, and does not lag and the updates the phone has does not seem to bother the usage of the phone which can happen to many high end phones after they upgrade. Sound and text are nice.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Don't buy this phone
on August 1, 2023
Posted by: Caneman
from Sonora Ky
Expertise:Intermediate
I have always had samsung and was very happy with them until I got this one. I bought it at the end of January of 2023 and have had so much trouble with it. I thought ok I just got a lemon so I worked with the company and they sent me a new one, however it was not any better. I can be sitting in the same chair and most people can't hear me so I put it on speaker but don't like to be loud while the TV is on. I bought a earbud (with Bluetooth) some can hear me but most can not. I will never get another samsung. Now I am going to need to buy another phone. After just 6 months I feel like I just threw away that money. I would not recommend this phone.
No, I would not recommend this to a friend.
Performance
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, August 3, 2023
Hi there Caneman, thank you for your feedback on your Samsung Galaxy A14. We would be more than happy to help you troubleshoot the audio of your device. We have included a link to the Samsung Support Team. They can ask further questions if necessary and ascertain what might be causing the difficulty with your device. We appreciate you being a Samsung customer, and look forward to assisting you with your device. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great big phone
on August 7, 2023
Posted by: Ccarter
I love my A14 5G it's super fast and has plenty of space
Written by a customer while visiting Samsung US
Customer Rating
1
Disappointed
on October 9, 2023
Posted by: Disappointed
Disappointed. Not really any better than the 6 year old phone I just replaced. 1. Does not come with anything to plug into a normal electrical outlet for charging. 2. Randomly downloads apps that I don't want and didn't aprrove. 3. Will randomly switch between apps in the middle of use.
Response from Samsung USBy Social Commerce, October 10, 2023
Hey there, we appreciate you taking time out of your day to share your thoughts with us about your Samsung Galaxy A14. We understand new devices can always come with something of a learning curve, especially after an extended period of time between new devices. We have provided a few links to help you best align your device to your needs. The manual for your device will help you discover the features that will enhance your experience with the device. We have also included a link to the Samsung Support Team to assist you and answer any questions you may have. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
John
on October 11, 2023
Posted by: oldclock
Annoying phone! The screen cannot be set to stay on longer than just a few seconds without touching it. I will not purchase another Samsung product without checking every feature. I have had several so called phone "gurus" try to find a solution. Still no joy.
Response from Samsung USBy Social Commerce, October 12, 2023
Hi there Oldclock, we appreciate you sharing your thoughts with us about your Samsung Galaxy A14. We understand how frustrating it can be when your device does not function as desired. Without knowing who you have spoken to in order to find a resolution, we have linked below the Samsung Support Team. This team can work with you through chat on our website to troubleshoot this difficulty. We have also included a link to the manual for your device to help you with the settings further. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome
on November 3, 2023
Posted by: Jimjamz
So glad they put in 64 storage space yayyyy im loving my galaxy
Written by a customer while visiting Samsung US
Customer Rating
5
Loving this product
on November 6, 2023
Posted by: PrincessRebelGirl76
[This review was collected as part of a promotion.] I use my Samsung for pretty much everything. It is my lifeline. From appointments to emails to reminders. It does everything.
Value
5
Written by a customer while visiting Samsung US