Customer reviews from Samsung US
Samsung - Galaxy A14 5G 64GB (Unlocked) - Black
Average customer rating
4.4
(2,004 Reviews)
Rating breakdown 2,004 reviews
5 Stars
1,210
4 Stars
532
3 Stars
179
2 Stars
46
1 Star
37
58%of customers recommend this product.
(
18 out of
31)
Customer Reviews for Samsung - Galaxy A14 5G 64GB (Unlocked) - Black
Customer Rating
3
Camera issues.
on May 9, 2023
Posted by: Erangel
[This review was collected as part of a promotion.] I love that it's run by Google and everything is ez too use, I have mille Autism, and what I like the most is Spell thing out for me.
What I don't like is the camera, it's too slow when I'll taking a picture, it's give it's a leg, about 3 to 4 seconds.
Overall it's a great experience with this phone and I happy with it.
What I don't like is the camera, it's too slow when I'll taking a picture, it's give it's a leg, about 3 to 4 seconds.
Overall it's a great experience with this phone and I happy with it.
Response from Samsung USBy Bethany, Social Commerce, May 10, 2023
Hello Erangel... Thank you for your review of the Samsung Galaxy A14 5G. We appreciate your input as we continue to innovate and improve on the design and functionality of our products. We're thrilled you're enjoying your device! I've attached some links below that should help concerning your camera. Please reach out to Samsung Support for further assistance. Thank you for being the best part of Samsung! -Bethany
Capture amazing shots with your Galaxy phone's cameras (samsung.com)
Issues with Camera app on Samsung phone or tablet
Camera modes and settings on Galaxy phones and tablets
smsng.us/Samsung-Support
Capture amazing shots with your Galaxy phone's cameras (samsung.com)
Issues with Camera app on Samsung phone or tablet
Camera modes and settings on Galaxy phones and tablets
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
Slow phone with poor grainy camera
on May 30, 2023
Posted by: Amfk1989
[This review was collected as part of a promotion.] I use my device for work and it is not good at all for what I am trying to achieve it has a very grainy camera doesn't get good phone reception and is slow
Response from Samsung USBy Bethany, Social Commerce, May 31, 2023
Hi Amfk1989... Thank you for your review of the Samsung Galaxy A14 5G. Your input is appreciated as it ensures we remain innovative and improve on the designs and functionality of our products. I've linked some articles that should aide you in achieving better camera shots, connectivity, and speed of your device. Please don't hesitate to contact Samsung Support, also below, if we can offer you any further assistance. Thank you for being a valued customer. -Bethany
How to keep your Galaxy phone or tablet from slowing down (samsung.com)
Galaxy phone or tablet camera does not focus on the subject (samsung.com)
Issues with Camera app on Samsung phone or tablet
Camera modes and settings on Galaxy phones and tablets
Use 5G on Galaxy phones and tablets (samsung.com)
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Issues with mobile network connection on Samsung phone or tablet
Samsung phone has poor signal and cannot use data or make calls
Samsung phone has slow mobile data speed
smsng.us/Samsung-Support
How to keep your Galaxy phone or tablet from slowing down (samsung.com)
Galaxy phone or tablet camera does not focus on the subject (samsung.com)
Issues with Camera app on Samsung phone or tablet
Camera modes and settings on Galaxy phones and tablets
Use 5G on Galaxy phones and tablets (samsung.com)
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Issues with mobile network connection on Samsung phone or tablet
Samsung phone has poor signal and cannot use data or make calls
Samsung phone has slow mobile data speed
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4
I love my A14
on May 30, 2023
Posted by: NayNay7643
[This review was collected as part of a promotion.] I had this A14 phone for a few months now and I'm still satisfied. It's just the same as when I first bought it. I haven't had any problems with this A14 ever. The only reason I gave 4 stars is because the volume on the actual device is a little to low to me. I use earphones all the time so that feature doesn't effect me..
Written by a customer while visiting Samsung US
Customer Rating
2
Poor bluetooth functionality
on June 23, 2023
Posted by: Tallguy
from Philadelphia, PA
Expertise:Intermediate
Bought this phone 2 weeks ago. Decent phone but the bluetooth will not re-connect with Ford Sync after initial pairing. As my last Samsung worked flawlessly in that area the problem is with the A14 either being 'invisible' to my car's system, or it simply refuses to negotiate a connection.
Features
4
Performance
1
Design
2
Value
2
Response from Samsung USBy Bethany, Social Commerce, June 25, 2023
Hi Tallguy... Thank you for your review of the Samsung Galaxy A14 5G. We appreciate all feedback as we strive to give our consumers the best in design and functionality. I've linked Samsung Support below, so please reach out to them for assistance. Thank you for being a valued member of the Samsung family. -Bethany
smsng.us/Samsung-Support
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4
This product is pretty fast havnt had many problem
on November 13, 2023
Posted by: Brooklyn
[This review was collected as part of a promotion.] I use my phone for streaming and work and personal use. I havnt had many problems with this device.very satisfied with processing program and how fast it is
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
I got what I paid for
on December 17, 2023
Posted by: Gem333
[This review was collected as part of a promotion.] I got this phone "free" for porting my number to my new carrier. They said free, however, I pay monthly and cannot upgrade until it has been paid in full, so can you really call that free?? Anyways, the phone is great as far as all of the Samsung options I love. I just can tell the difference between my Galaxy S phones compared to the Galaxy A. The battery dies fast and sometimes dies while its plugged in. Lately, when I plug it in, it flashes the lightning bolt circle showing it is plugged in over and over and won't start charging sometimes as long as 20 minutes. Right now I'm plugged in, its at 7% and was at 10% when I started writing this review. So I'm not happy with this phone so far and want to get another S series...
Value
3
Response from Samsung USBy Social Commerce, December 29, 2023
Hi there Gem333, we appreciate you sharing your thoughts with us about your Samsung Galaxy A14. We understand how important the battery of your device is to your continued usage and enjoyment. We have provided a few links to help troubleshoot and ensure the battery of your device functions as intended. We have provided a link to an article to help you as well as the Samsung Support Team for additional assistance one on one if necessary. Thank you for being a Samsung customer. -Elizabeth
Galaxy phone or tablet is not staying on or charging
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Galaxy phone or tablet is not staying on or charging
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Phone quality
on February 5, 2024
Posted by: QueenHolmes
[This review was collected as part of a promotion.] It's ok but the phone quality sucks I would like a new one but can't afford that
Value
1
Response from Samsung USBy Social Commerce, February 7, 2024
Hey QueenHolmes, thank you for sharing your thoughts with us about your Samsung Galaxy A14. We completely understand how important your device is to you every day. Without knowing what features you are experiencing difficulty with, or feel are missing from your device, we have provided a link to the full device manual and the Samsung Support Team to help you maximize your experience with this device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Worst phone I have ever owned
on February 26, 2024
Posted by: Rawkstylee
[This review was collected as part of a promotion.] So the most important feature for a phone would be the ability to make phone calls. 5g performance is so horrible I had to disable it. 4g 50/50 chance of connecting on the first try. WiFi calling can only speak on speakerphone otherwise other party cannot hear me. I am bombarded by notifications for Samsung apps,deals,equipment.
Guys,Gals,Theys,Thems, the other stuff is useless if the one basic function of a phone is overlooked. This phone has completely missed the mark in its one most important job which is to MAKE PHONE CALLS!! It will take plenty of convincing for me to purchase another Samsung product.
Value
1
Response from Samsung USBy Social Commerce, June 6, 2024
Hello Rawkstylee, thank you for your feedback on your Samsung Galaxy A14. We know how valuable your calls are to you and we'd be happy to help you troubleshoot the connection to ensure you never miss important calls during the day. We have provided a link to an article to help you troubleshoot this matter at your convenience. We have also provided a link to the Samsung Support Team to review all options available to you to resolve this matter. Thank you for being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US