Customer reviews from Samsung US
Samsung - Galaxy A14 5G 64GB (Unlocked) - Black
Average customer rating
4.4
(2,006 Reviews)
Rating breakdown 2,006 reviews
5 Stars
1,210
4 Stars
532
3 Stars
179
2 Stars
46
1 Star
39
56%of customers recommend this product.
(
18 out of
32)
Customer Reviews for Samsung - Galaxy A14 5G 64GB (Unlocked) - Black
Customer Rating
2
Get what you pay for!
on February 26, 2024
Posted by: Love2look
[This review was collected as part of a promotion.] I used to love this phone but over time it has gotten so slow that I can barely use it! I love the S series phones but unfortunately like most of us we can barely afford food much less over a grand on a phone is unrealistic right now. Maybe I could find a cheap refurbished s series because these A series try but they end up being a hassle everytime you try to do anything on it!
Value
2
Response from Samsung USBy Social Commerce, June 7, 2024
Hey there Love2look, thank you for sharing your experience with your Samsung Galaxy A14 with us. We understand how valuable your device is to you every day and we would be happy to help troubleshoot and restore your device to the initial usage you enjoyed. We have provided a link to an article to help you with the overall speed of your device. You can also look in to expanding the storage capacity of your device with a micro SD card up to 1TB in size. Lastly, we have provided a link to the Samsung Support Team if you continue to have this experience with your device or have any additional questions. Thank you for being a Samsung customer. -Elizabeth
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
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Samsung Community
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How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
Great phone
on February 26, 2024
Posted by: Itsmejj93
[This review was collected as part of a promotion.] This is a great phone for its price. It has everything you need. I manly use it for messages, checking my social media, listening to music and watching videos.
As for the camera, I wouldn't say is amazing but it gets the job done. It takes good pictures, but it doesn't have great detail and sometimes the colors don't really match. But it is still a good camera for a phone of this price.
The overall performance I'd great, I would sometimes catch it lagging a little bit, but nothing mayor, and the keyboard sometimes doesn't type the letter I have pressed, but I then later got use to the keyboard and I'm able to type better and with more accuracy.
This phone is also good to play games, maybe not some of the heavy demanding games, but for casual gaming like I do, it's great.
The phone is comfortable to hold, the fingerprint reader is fast and accurate, the phone is quite responsive and fast. Sound quality is good, able to upgrade to One UI 6.0
Overall, this phone is great, I am very happy with it, I would recommend it.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Very good phone for the money.
on February 27, 2024
Posted by: KerryN
[This review was collected as part of a promotion.] I use my phone for everything.... work ,banking, and social media also streaming, photos & videos.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Solid Solution
on February 27, 2024
Posted by: BuckeyeTim
[This review was collected as part of a promotion.] This is a great phone if you don't wanna spend too much. It has every feature you could possibly want except for a built in stylus.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is simple to use, easy to navagate
on February 27, 2024
Posted by: Navywife114
[This review was collected as part of a promotion.] Facebook, finical, keeping up with news
Love it.
Would buy again
Love it.
Would buy again
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I enjoy my phone. It meets all my needs.
on February 27, 2024
Posted by: Boomerbaby54
[This review was collected as part of a promotion.] I use my phone for everything from calling people, texting streaming and sending documents. I know that there are other features on my phone that I don't access because I lack the knowledge to do those things.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Decent, but slow
on February 27, 2024
Posted by: ShadowValkyrie
[This review was collected as part of a promotion.] Overall if you're looking for something on the cheaper end it's a decent phone, but there are issues and it doesn't work well for long. Some issues like not receiving notifications could be service, but I don't get a lot of my notifications. I can hardly use wifi my wifi is great I have gamers in the house and we stream so this shouldn't be an issue, but if im doing something online I usually turn my wifi off, because it's so slow, which makes me use more data. It's definitely better than some of the lower level Samsung devices, but it wouldn't be my first choice. It's affordable and does what a phone needs to do as well as having the great features that Samsung does, if you can deal with slow and using up data go for it. I also would say its very durable my family of 5 all of the same phone and my youngest is 7 and I'm clumsy so they definitely get dropped a lot.
Value
3
Response from Samsung USBy Social Commerce, June 7, 2024
Hey there ShadowValkyrie, we appreciate you taking time out of your busy day to share your experience with your Samsung Galaxy A14 with us. We love hearing you are overall pleased with the usage and affordability of your device. We have provided some links to articles to help you with the overall speed and connection of your device. We also recommend exploring expanding the storage capacity of your device with a micro SD card up to 1TB in size. Some customers find this to be helpful in ensuring their device does not slow down over time. Lastly, we have provided a link to the Samsung Support Team if you have additional questions or continue to experience these matters with your device. Thank you for being a Samsung customer. -Elizabeth
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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smsng.us/Twitter-Messages
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
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Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features
on February 27, 2024
Posted by: Reece24
[This review was collected as part of a promotion.] This product has a lot of Internal Storage. It has an amazing camera and I love gaming on it It has the best sound Quality And it has an amazing retail price
Value
5
Written by a customer while visiting Samsung US