Customer reviews from Samsung US
Samsung - Galaxy A14 5G 64GB (Unlocked) - Black
Average customer rating
4.4
(2,001 Reviews)
Rating breakdown 2,001 reviews
5 Stars
1,207
4 Stars
532
3 Stars
179
2 Stars
46
1 Star
37
57%of customers recommend this product.
(
17 out of
30)
Customer Reviews for Samsung - Galaxy A14 5G 64GB (Unlocked) - Black
Customer Rating
1
Horrible phone
on November 13, 2023
Posted by: TylerJohn
[This review was collected as part of a promotion.] The slowest phone ive ever had in my life. Many apps dont work on the phone because the specs are so low. The phone constantly freezes and needs to be restarted.
Value
1
Response from Samsung USBy Social Commerce, November 21, 2023
Hey there Tylerjohn, thank you for taking time out of your day to share your thoughts with us about your Samsung Galaxy A14. We would be happy to help you ensure your device functions as intended and you have the best experience possible with your device. We have provided a link to the full device manual that will help you expand the storage capacity of your device, which can help with the speed of your device. With regards to the apps you are attempting to download and use on your device, we recommend reaching out to the developers of the app to see if there is a way you can use their app on your device. We have also provided a link to the Samsung Support Team to offer further assistance if you would like. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
The size is perfect, battery and camera needs help
on May 7, 2023
Posted by: Trayday76
[This review was collected as part of a promotion.] I actually use it for everything. When it's operating correctly.
Response from Samsung USBy Bethany, Social Commerce, May 8, 2023
Hi Trayday76... Thank you for your review of the Samsung Galaxy A14 5G. We appreciate all feedback as we continue to innovate and improve on the design and functionality of our products. I've attached some links that should aide with the battery, and camera of your device. Please reach out to Samsung Support, also below, if we can be of any further assistance. Thank you for being a valued customer. -Bethany
Galaxy phone or tablet camera does not focus on the subject (samsung.com)
Issues with Camera app on Samsung phone or tablet
Camera modes and settings on Galaxy phones and tablets
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Galaxy phone or tablet camera does not focus on the subject (samsung.com)
Issues with Camera app on Samsung phone or tablet
Camera modes and settings on Galaxy phones and tablets
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
I LOVE THIS PHONE
on May 27, 2023
Posted by: Love2shopatsamsung
[This review was collected as part of a promotion.] I love this phone! The money is worth the samsung device and the features that come with it its so easy to contact customer service threw samsung the tutor is great anytime you don't know what you are doing just let them contect and they will guide you right threw everything I think this is a phone that seniors could use if they ran into any problems because samsung tutor is there to help just let them access your phone and let them do the work while you watch step by step and learn how to operate it its a very easy phone love how it has so much security on it live TV is awesome as well just pick up your phone were ever you are airport car business trip and watch all the channels you love for free on live tv love how heavy the phone is in case you drop it the box of the phone has alot of protection I have dropped my several times maybe over 200 until finally the glass broke I have dropped it that much! this is a phone I recommend to anyone it also has the device care that allows you to press the button to clean the device and check for problems malware battery problems the battery is great I don't have to charge until later on at night it doesn't matter how long you are on the phone the pictures camera are so clear the editing of the pictures are awsome thank you samsung keep up the great work!!
Written by a customer while visiting Samsung US
Customer Rating
5
SAMSUNG GALAXY A14 5G SERIES PHONE
on December 16, 2023
Posted by: Felipe
[This review was collected as part of a promotion.] THIS SAMSUNG GALAXY PHONE HAS TO BE THE BEST IF NOT COOL OF ALL OF ITS PHONE SERIES, THE PHONE HAS MANY COOL FEATURES LIKE PROTECT MY BATTERY, MANY GOOGLE PLAY SERVICES, SAMSUNG APPS, AN A USEFUL SAMSUNG INTERFACE. THE SAMSYNG PHONE HAS MANY SETTINGS THAT NO OTHER SMARTPHONE HAS, LIKE FIND MY DEVICE, OPTIMIZE MY BATTERY, AND USEFUL ADAPTIVE BATTERY LIFE USED FOR SCROLLING AND BROWSING THE WEB.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is one of the most amazing products I
on December 17, 2023
Posted by: Lilpablo
[This review was collected as part of a promotion.] Amazing I will always be loyal to Samsung for the rest of my life
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Don't buy
on May 9, 2024
Posted by: Becker
I bought a Galaxy A14 Dec 5 2023. I absolutely hate this phone. It freezes up all the time. It passes me off to no end. Do not buy this phone. It's a big headache. Again I HATE THIS PHONE.
Response from Samsung USBy Social Commerce, June 10, 2024
Hi there Becker, we appreciate you sharing your thoughts with us about your Samsung Galaxy A14. We understand how important your device is to you every day and we'd be happy to help with any aspect that is causing frustration during usage. We have provided a link to an article to help you troubleshoot the freezing you mention experiencing. We have also shared a link to the Samsung Support Team if you continue to have this experience with your device. Thank you for being a Samsung customer. -Elizabeth
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product is super fast
on April 24, 2023
Posted by: LoveMyPhone
[This review was collected as part of a promotion.] I use this product first everyday use and streaming videos. The 5G is super fast and the camera is amazing as well
Written by a customer while visiting Samsung US
Customer Rating
3
A decent phone, not spectacular.
on April 24, 2023
Posted by: Tinatalks17
[This review was collected as part of a promotion.] I use my Samsung device daily and for the most part it works without an issue. However, I've had frustrating issues with keeping it changed or getting it to charge. Another issue I've had is getting the screen to stay on. For example, when I touch an icon on the screen to go there it will often go black instead and I have to play with for a minute or so to get it to go where I'm asking it to. Other than that it's a good device and has been reliable. I've only had the phone a little over two months and I was surprised to have the issues with it so soon.
Response from Samsung USBy Debra, Social & Commerce, April 25, 2023
Hello Tinatalks17, thank you for finding the available time out of your vigorous day to share your sentiments with us about your Samsung Galaxy A14 5G. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most magnificent experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. For your convenience I have included a few links below containing articles to help you optimize your battery life. Do you remember updating the software on your device recently? If you don't, that's okay. I have also included a link below with your device's software update. Please ensure that your device has been updated with the most current version of software. If you would like additional assistance afterwards, please do not hesitate to contact Samsung Support for further assistance. Thank you for being a devoted Samsung customer. - Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/answer/ANS00077582/
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/answer/ANS00077582/
Written by a customer while visiting Samsung US