Customer reviews from Samsung US
Samsung - Galaxy A14 5G 64GB (Unlocked) - Black
Average customer rating
4.4 out of 5
4.4
(2,001 Reviews)
Open Ratings Snapshot
Rating breakdown 2,001 reviews
5 Stars
1,207
4 Stars
532
3 Stars
179
2 Stars
46
1 Star
37
57%of customers recommend this product. 
(
17 out of 30
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy A14 5G 64GB (Unlocked) - Black
Customer Rating
3 out of 5
3
I've had this phone less than a year
on December 9, 2023
Posted by: AFFIEHEART
[This review was collected as part of a promotion.] I've had nothing but issues with the screen jumping. Especially when I'm attempting to take a screenshot, or typing a text message. It's not compatible with my Signia hearing aids. I'm just paying it off so I can get one that is more reliable.
Value
3 out of 5
3
Response from Samsung USBy Social Commerce, December 11, 2023
Hey there Affieheart, thank you for sharing your feedback on your Samsung Galaxy A14. We understand how important your device is to you on a daily basis. We recommend reaching out to the manufacturer of your hearing aids to see if there is something to help with the compatibility. We have also included a link to the Samsung Support Team to help with the screen jumping you mentioned. You can work with the touch sensitivity settings, this is especially helpful if you are using a screen protector. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
This product is not easy to understand
on December 9, 2023
Posted by: Froggygirl22
[This review was collected as part of a promotion.] I'm still learning about my new device. I'm having trouble accessing my old samsung device so set up new Samsung acct, but still having trouble due to two-factor verification.
Value
3 out of 5
3
Response from Samsung USBy Social Commerce, December 11, 2023
Hey there Froggygirl22, we appreciate you sharing your thoughts with us about your Samsung Galaxy A14. We understand how frustrating it can be when you have difficulties with your device and transferring data. We have shared a link to the Samsung Support Team to help assist you with the transfer and two-step verifaction settings. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Frugal yet Classy
on December 10, 2023
Posted by: BigRed
[This review was collected as part of a promotion.] I love how inexpensive this phone was. It has a great camera. It is fast and has all the apps the newer Galaxies they come out with. Love Galaxy it's #1
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I love this phone. The cameras are awesome.
on December 10, 2023
Posted by: Guy329
[This review was collected as part of a promotion.] Use it for watching videos texting my gf and surfing the web
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung is the best
on December 10, 2023
Posted by: Weiseguy
[This review was collected as part of a promotion.] Use this phone for watching movies playing games browsing on the internet shopping plenty of storage video is fantastic games play absolutely great. Can only imagine what the future Samsung phone will be like
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Good features. Can do alot. But calls get cut off
on December 10, 2023
Posted by: Carolann529
[This review was collected as part of a promotion.] I use my phone for calls and textes mostly. Also latest news articals
Value
3 out of 5
3
Response from Samsung USBy Social Commerce, December 11, 2023
Hi there Carolann529, thank you for sharing your thoughts with us about your Samsung Galaxy A14. We are happy to hear you are having a good experience with this device with your calls and texts. For those times you mentioned your calls being cut off, we recommend reaching out to your carrier intitally to ensure this is not being caused on their end. We have also included a link to an article that you may find helpful with your troubleshooting. Lastly, we have provided a link to the Samsung Support Team if these measures do not help resolve your difficulty. Thank you for being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
It does everything that I need it to I love it!
on December 10, 2023
Posted by: ChadH83
[This review was collected as part of a promotion.] I use it to talk to my family and friends. I play games on I, I shop online with it. I have never had a problem with it. It is fast and it never lags.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love it except for a couple glitches
on December 10, 2023
Posted by: NikkiR
[This review was collected as part of a promotion.] I absolutely love my phone, it has a few minor glitches, being security and privacy, being an easy model to hack I guess. Been hacked twice and locked out but the Samsung tech ppl were super nice and helpful, and so far there hasn't been any more issues, 8-10 would recommend to friends and family!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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