Customer reviews from Samsung US
Samsung - Galaxy A14 5G 64GB (Unlocked) - Black
Average customer rating
4.4
(2,001 Reviews)
Rating breakdown 2,001 reviews
5 Stars
1,207
4 Stars
532
3 Stars
179
2 Stars
46
1 Star
37
57%of customers recommend this product.
(
17 out of
30)
Customer Reviews for Samsung - Galaxy A14 5G 64GB (Unlocked) - Black
Customer Rating
1
Phone charge does not last long,Camera is horrible
on November 13, 2023
Posted by: Realreviews
[This review was collected as part of a promotion.] Do not like it. needs updating. Camera is horrible.
Value
1
Response from Samsung USBy Social Commerce, November 29, 2023
Hi there Realreviews, thank you for sharing your thoughts with us about your Samsung Galaxy A14. We understand how important both the battery and camera of your device are to you on a daily basis. We have provided a link to the Samsung Support Team to offer troubleshooting options and potential warranty and other options for a resolution. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Twitter
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Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
1
Disappointing to say the least
on December 12, 2023
Posted by: Thatoneguy
[This review was collected as part of a promotion.] For something that came out after the s20 it is highly disappointing that it only runs with a fraction of the processing power given it's a newer model honestly I'll just stick with this 20 until I can get the s23
Value
1
Response from Samsung USBy Social Commerce, December 21, 2023
Hello ThatOneGuy, thank you for sharing your thoughts with us about your Samsung Galaxy A14. Here at Samsung we do our best to provide the best possible experience to our customers regardless of needs, wants, and budgets. We would be happy to help in any way we can to maximize your experience with all of your Samsung products. We have provided a link to the Samsung Support Team for your convenience. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Twitter
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Written by a customer while visiting Samsung US
Customer Rating
1
The worst!
on December 20, 2023
Posted by: CDT1
No wonder Google Fi is giving this thing away! This is just the worst phone I have ever had, even worse than an old Cricket flip phone I once had. It is constantly dropping calls, calls won't go through, the list goes on. I will be changing to a different phone as soon as I can.
Response from Samsung USBy Social Commerce, January 2, 2024
Hi there CDT1, thank you for sharing your thoughts with us about your Samsung Galaxy A14. If you have already confirmed with your carrier that you have adequate coverage in your area, we have provided links to a few articles to help you troubleshoot your connection to ensure you don't miss calls or have calls drop. We understand how important your calls are to you and we have also included a link to the Samsung Support Team if you have further need of assistance. Thank you for being a Samsung customer. -Elizabeth
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
2
Not to impressed
on March 15, 2024
Posted by: Reneegh
[This review was collected as part of a promotion.] I don't like the phinethsg well it's not staying g chGr lo g
Value
2
Response from Samsung USBy Social Commerce, June 7, 2024
Hello Reneegh, we appreciate your feedback on your Samsung Galaxy A14. We completely understand how valuable the battery of your device is to you every day. We have provided a link to an article to help you troubleshoot this matter with your device. We have also provided a link to the Samsung Support Team if this matter continues with your device. Thank you for being a Samsung customer. -Elizabeth
Galaxy phone or tablet is not staying on or charging
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Galaxy phone or tablet is not staying on or charging
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
2
Wifi issue
on January 23, 2025
Posted by: Mario
Wifi connection gets interrupted, it gets connected then after 3 minutes connection it gets loss.
Response from Samsung USBy R&R, January 24, 2025
Hello Mario,
Thank you for sharing your experience with your Galaxy A14 5G. If you are losing your internet connection shortly after connecting, there could be several reasons for this happening. One troubleshooting step you can take is to reset your Wi-Fi network settings by following these instructions:
1. Open **Settings**.
2. Tap on **General management**.
3. Select **Reset**.
4. Choose **Reset network settings**. If you're having issues with your mobile connection, select **Reset mobile network settings**. For problems related to Wi-Fi and Bluetooth, choose **Reset Wi-Fi and Bluetooth settings**.
5. Tap **Reset settings**. You might be prompted to enter your security credentials. Finally, tap **Reset** to confirm.
This is just one option to address network connection. A link to an article with more troubleshooting steps will be provided below. We may need more information about your experience to better understand how to help maintain your internet connection. Please feel free to reach out to one of our skilled members of the Samsung Support Team for further assistance.
We appreciate you contacting us and thank you for choosing Samsung!
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
-Ty
Thank you for sharing your experience with your Galaxy A14 5G. If you are losing your internet connection shortly after connecting, there could be several reasons for this happening. One troubleshooting step you can take is to reset your Wi-Fi network settings by following these instructions:
1. Open **Settings**.
2. Tap on **General management**.
3. Select **Reset**.
4. Choose **Reset network settings**. If you're having issues with your mobile connection, select **Reset mobile network settings**. For problems related to Wi-Fi and Bluetooth, choose **Reset Wi-Fi and Bluetooth settings**.
5. Tap **Reset settings**. You might be prompted to enter your security credentials. Finally, tap **Reset** to confirm.
This is just one option to address network connection. A link to an article with more troubleshooting steps will be provided below. We may need more information about your experience to better understand how to help maintain your internet connection. Please feel free to reach out to one of our skilled members of the Samsung Support Team for further assistance.
We appreciate you contacting us and thank you for choosing Samsung!
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
-Ty
Written by a customer while visiting Samsung US
Customer Rating
2
This product did not perform well
on April 29, 2023
Posted by: Irritated1
[This review was collected as part of a promotion.] The biggest problem with the Galaxy A14 5G is that its text services do not perform well at all, for example it will not allow you to text a bus stop # so you know when a buss will be arriving. Every other Galaxy I've owned I never had this problem, it will not send the text, so if you use public transportation you will not be able to text the stop# and receive a response, very agitating
Response from Samsung USBy Bethany, Social Commerce, May 1, 2023
Hello... Thank you for reaching out about your Samsung Galaxy A14 5G. I've attached a link that should help with your text messages. Also below, is Samsung Support. Please reach out to them for additional assistance. Thank you for being a valued customer. -Bethany
Messages on Samsung phone are slow, do not send, or cannot be received
smsng.us/Samsung-Support
Messages on Samsung phone are slow, do not send, or cannot be received
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
IPHONE WHOOOO!!!
on July 6, 2023
Posted by: Globall
from Indiana
Expertise:Beginner
I bought a month ago ...I am so happy to this nice phone....
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great sound output
on May 18, 2023
Posted by: CCinKC
[This review was collected as part of a promotion.] Streaming works great. Signal receiving is pretty good. Photo quality is great. Gestures are cool to use. Overall it's a really good phone
Written by a customer while visiting Samsung US