Customer reviews from Samsung US
Samsung - Galaxy A14 5G 64GB (Unlocked) - Black
Average customer rating
4.4
(2,001 Reviews)
Rating breakdown 2,001 reviews
5 Stars
1,207
4 Stars
532
3 Stars
179
2 Stars
46
1 Star
37
57%of customers recommend this product.
(
17 out of
30)
Customer Reviews for Samsung - Galaxy A14 5G 64GB (Unlocked) - Black
Customer Rating
1
2 paper cups and a long string would be better!
on April 29, 2024
Posted by: Samsung Galaxy no more
from Louisville, Ky
I've had this phone for about 6 months. I would have better luck with 2 paper cups and a long string. This phone has it's own mind. If it wants to open an app it does it, I don't even have to be touching it. I have clicked on the clock app and the news app opens. I have literally had things happen on this phone that I don't even know how to make happen. The other day I couldn't hang up the phone because the button wouldn't work. I've dialed numbers and couldn't connect because the button wouldn't work. I've dialed numbers where you have to press 1 for this and 2 for that and the option I needed didn't work. Before I got this one I had one just like it and had to send it back for another because calls kept getting disconnected.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, June 7, 2024
Hello there, we appreciate your feedback on your Samsung Galaxy A14. We understand how frustrating it can be to have a device that is not functioning as intended or expected. We would love to assist you with troubleshooting your device as much as possible. We have provided links to the full device manual and the Samsung Support Team. These resources can help you ensure your device operates as intended. We have also included a link to your warranty information given the stated time of ownership. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
1
couldn't be worse!!
on September 8, 2023
Posted by: Anonymous
from new york
Expertise:Intermediate
I love the way my a14 5g restarts all the time ! especially during Important phone calls.
the screen brightness going dim on its own every 3 min is also a bonus! no matter if you disable all automatic dimming it will still dim the screen for you !
wifi hotspot on this phone is sure to force restart your a14 several times before it will actually work !! GOOD TIMES.!!
the screen brightness going dim on its own every 3 min is also a bonus! no matter if you disable all automatic dimming it will still dim the screen for you !
wifi hotspot on this phone is sure to force restart your a14 several times before it will actually work !! GOOD TIMES.!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 11, 2023
Hi there, thank you for sharing your thoughts with us about your Samsung Galaxy A14. We understand how important all of your phone calls and correspondence are as well as the functionality of your device in crucial moments. Here at Samsung we do everything we can to provide a lineup of devices to meet everyones needs, wants, and budget for their device. We have provided a few links below we think can help you make the most of your device. We have provided links to warranty information and the Samsung Support Team. The warranty covers a period of one year and the Samsung Support Team can help troubleshoot and offer solutions for the screen brightness, restarting, and hotspot difficulties you mentioned. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
1
A145g phone
on May 30, 2023
Posted by: Shawnna
[This review was collected as part of a promotion.] It's all bad especially memory it's a regret. Thanks but no thanks
Response from Samsung USBy Bethany, Social Commerce, May 31, 2023
Hello Shawnna... Thank you for your feedback of the Samsung Galaxy A14 5G. Your thoughts are welcomed as we continue to lead the charge on innovation. The Samsung Galaxy A14 5G has a micro-SD slot, so you have the option of expandable storage up to 1TB. Please do reach out if we can be of any assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone great place
on March 4, 2023
Posted by: Anonymous
from East Haven CT
Expertise:Intermediate
So far I have an iPhone well I turn on my phone so I'm trying to find the insulation device as layman features
I would recommend this to a friend!
Features
3
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome display
on April 13, 2023
Posted by: The Mad Elf
from Chattanooga TN
Expertise:Intermediate
Great phone at a great price fast great display sync to my samsung galaxy tab
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I'm more than satisfied with this device.
on May 28, 2023
Posted by: PDave45
[This review was collected as part of a promotion.] My husband only uses Samsung devices. My A14 has not let me down. I use it to take photos and videos of my grandchildren and share with family. I use it to connect with all of my family. And for entertainment. I'm very satisfied and will continue to use Samsung products.
Written by a customer while visiting Samsung US
Customer Rating
3
Keep losing my network
on May 29, 2023
Posted by: FoxyLady
[This review was collected as part of a promotion.] I expected better. But I keep losing my network about every other day if not every day. Also have had charging problems Dcdxscreevs ovkig up, dragging taking forever .
Response from Samsung USBy Bethany, Social Commerce, May 30, 2023
Hello... Thank you for your review of the Samsung Galaxy A14 5G. Your input is appreciated as we strive to innovate and improve on the design and functionality of our products. I've attached some links that should help concerning the connectivity, charging, and speed of your device. Also below is Samsung Support, so please feel free to contact them if we can offer any further assistance. Thank you for being a valued customer. -Bethany
Use 5G on Galaxy phones and tablets (samsung.com)
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Issues with mobile network connection on Samsung phone or tablet
How to keep your Galaxy phone or tablet from slowing down (samsung.com)
Galaxy phone or tablet is not staying on or charging (samsung.com)
Galaxy phone or tablet will not charge (samsung.com)
smsng.us/Samsung-Support
Use 5G on Galaxy phones and tablets (samsung.com)
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Issues with mobile network connection on Samsung phone or tablet
How to keep your Galaxy phone or tablet from slowing down (samsung.com)
Galaxy phone or tablet is not staying on or charging (samsung.com)
Galaxy phone or tablet will not charge (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Mmm
on October 12, 2023
Posted by: Anonymous
from Laghouat Algeria
Expertise:Intermediate
I bought this phone a month ago and I am not happy because I have big issues with network
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Social Commerce, October 13, 2023
Hey there Tahar14, we appreciate you sharing your feedback on your Samsung Galaxy A14. We understand how frustrating it can be when your phone does not function as intended. With connection difficulties, we recommend reaching out to your carrier initially to troubleshoot the coverage on their end. We also have provided links to the Samsung Support Team and a great article about the signal to your device, if you determine this difficulty doesn't stem from the carrier. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US