Customer reviews from Samsung US
Samsung - Galaxy A14 5G 64GB (Unlocked) - Black
Average customer rating
4.4
(2,001 Reviews)
Rating breakdown 2,001 reviews
5 Stars
1,207
4 Stars
532
3 Stars
179
2 Stars
46
1 Star
37
57%of customers recommend this product.
(
17 out of
30)
Customer Reviews for Samsung - Galaxy A14 5G 64GB (Unlocked) - Black
Customer Rating
2
Very disappointing!
on July 6, 2023
Posted by: Customerizer1
Expertise:Intermediate
I've had this phone for a month now and it was an "upgrade" from a 4g phone I had for 2 years and never had 1 issue. This is supposed to be a 5g phone, and it is the slowest phone I think Ive ever had. My internet just kicks off out of nowhere, whether I'm on mobile data or on wifi, makes no difference. And I didn't even put half the apps I had on my other phone. I had 3500 apps on that phone and it was only 4g and it was way faster. Very disappointing! The sound quality is also poor on loud speaker.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
4
Value
2
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, July 11, 2023
Hi there Customerizer1, thank you for your feedback on your Samsung Galaxy A14. We have a few things you can try to help with your new device. The Samsung Galaxy A14 is one of the models that still has the ability to use a micro SD card to expand up to 1 TB of storage to help with the apps you would like to download. We have provided a link to an article about the different types of micro SD cards and what the best option is to suit your needs. We have also included a link about the connectivity of your device dropping and troubleshooting measures you can take. We have also included a link to the Samsung Support Team for additional assistance with questions and troubleshooting. Thank you for being a Samsung customer. -Elizabeth
MicroSD cards and your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00062607/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
MicroSD cards and your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00062607/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Phone is horrible
on May 1, 2023
Posted by: Sluggaa44
[This review was collected as part of a promotion.] I'm not impressed with the A14 5G it overheats and don't hold a charge
Response from Samsung USBy Bethany, Social Commerce, May 3, 2023
Hello... Thank you for your review of the Samsung Galaxy A14 5G. We value your feedback as we strive to innovate and improve on the design and functionality of our products. I've attached some links that should help concerning the temperature, and the battery life of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Keep your Galaxy device at its normal operating temperature (samsung.com)
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Keep your Galaxy device at its normal operating temperature (samsung.com)
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
Good phone for the price
on May 11, 2023
Posted by: Proudmommabear
[This review was collected as part of a promotion.] The phone is on the cheaper side of the a series. It is slow and sometimes freezes up but I have had it for a few months now and it has done its job so far.
Response from Samsung USBy Bethany, Social Commerce, May 13, 2023
Hello Proudmommabear... We appreciate you taking the time to review the Samsung Galaxy A14 5G. We value your feedback as we continue to innovate and improve on the design and functionality of our products. I've attached a couple links that should help with the speed, and freezing you've experienced. Also below is Samsung Support. Please reach out if we can be of further assistance. Thank you for being a valued customer. -Bethany
How to keep your Galaxy phone or tablet from slowing down (samsung.com)
Samsung phone freezes and crashes
smsng.us/Samsung-Support
How to keep your Galaxy phone or tablet from slowing down (samsung.com)
Samsung phone freezes and crashes
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
Would not recommend
on May 1, 2023
Posted by: TXmomma91
[This review was collected as part of a promotion.] My Samsung Galaxy A14 kind of suck for streaming for pretty much anything. I guess it's okay for somebody not going to care if they have service half the time or not I have to keep turning on my airplane mode and then back off just to get service sometimes and then also sometimes it'll say I don't have a SIM card and I do. Another thing when I'm trying to message someone it will pop up that my keyboard needs to be updated but it doesn't. This phone has a lot of cons I should have looked at before buying.
Response from Samsung USBy Bethany, Social Commerce, May 3, 2023
Hi TXMOMMA91... Thank you for your review of the Samsung Galaxy A14 5G. We appreciate your thoughts as it ensures we remain innovative and improve on the designs and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached some links that should help with the connectivity of your device. Please reach out to Samsung Support, also below, for additional assistance. Thank you for being a valued customer. -Bethany
SIM card issues on your Galaxy phone (samsung.com)
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Issues with mobile network connection on Samsung phone or tablet
Samsung phone has poor signal and cannot use data or make calls
Samsung phone has slow mobile data speed
smsng.us/Samsung-Support
SIM card issues on your Galaxy phone (samsung.com)
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Issues with mobile network connection on Samsung phone or tablet
Samsung phone has poor signal and cannot use data or make calls
Samsung phone has slow mobile data speed
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
This product is slow. Reception Internet reception
on May 18, 2023
Posted by: Shorty
[This review was collected as part of a promotion.] All the Samsung devices that I have owned were wait better within this one for some reason. This is like the ghetto Samsung phthe world needs update because I use it for work. No Samsung phones I've had so far. Work excellent for work except this one.
Response from Samsung USBy Bethany, Social Commerce, May 19, 2023
Hello... We appreciate you taking the time to review the Samsung Galaxy A14 5G. At Samsung, we value all feedback as we strive to innovate and improve on our product design and functionality. I've attached some links that should help with the speed, and connectivity of your device. Please reach out to Samsung Support if we can be of further assistance. Thank you for being a valued customer. -Bethany
How to keep your Galaxy phone or tablet from slowing down (samsung.com)
Use 5G on Galaxy phones and tablets (samsung.com)
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Issues with mobile network connection on Samsung phone or tablet
Samsung phone has slow mobile data speed
smsng.us/Samsung-Support
How to keep your Galaxy phone or tablet from slowing down (samsung.com)
Use 5G on Galaxy phones and tablets (samsung.com)
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Issues with mobile network connection on Samsung phone or tablet
Samsung phone has slow mobile data speed
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Bad battery type
on October 17, 2023
Posted by: Brooke G
from Texas
Expertise:Expert
Was supposed to be free... but i ended up paying money for this device. All about 5 months ago. This phone is beyond for the grave. Battery died completely and wouldnt turn back on after the first week. The camera is wack, runs really slow in town and out, and the battery is the weekest part of this device! This product is a waist of time and resources! Especially if you using it for only 2 apps. Very frustrating for the working class... if you turn it in youll just get another in the mail. Now having the same issues with the battery on this one. It just lasted 4 months.. Definitely a huge red flaw!
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy Social Commerce, October 18, 2023
Hello Brooke, we appreciate you taking time out of your day to share your thoughts with us about your Samsung Galaxy A14. We understand how frustrating it can be when you are struggling with your device. We would be more than happy to assist you in any way we can. We have shared a few links to help you. We have shared a few links about maximizing the battery life of your device. You will also find the links to your manual for your device and the Samsung Support Team. These experts can answer questions and help you align your device to best suit your needs. We appreciate you being a Samsung customer. -Elizabeth
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Samsung 469
on February 5, 2024
Posted by: Samsung469
[This review was collected as part of a promotion.] I would not purchase this phone again. The pictures quality is bad. The phone is a samsung galaxy a14 5g .I wish I could afford a better phone .
Value
1
Response from Samsung USBy Social Commerce, February 7, 2024
Hey there Samsung469, thank you for sharing your thoughts with us about your Samsung Galaxy A14. We understand our customers have a wide range of desires and budgets for their cellular devices. We have provided a link to the full device manual and the Samsung Support Team to ensure the camera of your device operates as intended and you are able to get the best possible photos and videos with your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Best Phone I've Ever Had
on March 9, 2024
Posted by: LukeFlook
[This review was collected as part of a promotion.] This phone is easily the best phone I've ever had. The camera quality is amazing, the storage is great, and it runs well. I haven't had an issue with it. I absolutely love this phone, and would recommend it to anyone looking for a good, affordable phone.
Value
5
Written by a customer while visiting Samsung US