Customer reviews from Char-Broil, LLC
Char-Broil - Kettleman Charcoal Grill - Black
Average customer rating
4.3
(94 Reviews)
Rating breakdown 94 reviews
5 Stars
66
4 Stars
13
3 Stars
1
2 Stars
6
1 Star
8
84%of customers recommend this product.
(
70 out of
83)
Customer Reviews for Char-Broil - Kettleman Charcoal Grill - Black
Customer Rating
5
The Best Kettle Grill I Have Ever Used !!!
on August 25, 2018
Posted by: Markeo
Gender:Male
Length of ownership:6 months
Assembly was very easy. Starting from top to bottom. The lid stays up on its own once opened. Very convenient when attending to your meat and veggies. There is a built in temperature gauge which helps you have more control of what you are grilling.Once the lid is closed you can keep it closed with the locking clip near the handle. There is a single vent on top of the lid for temperature control. This works very well. But unlike conventional kettle grills when the vent is closed it gets hotter and open cooler. This makes it very easy to control the proper temperature. There are 2 grates. The tru-infrared grate which makes the heat even over the entire grill. It also doesn't get any flare-ups. It is very heavy duty and should last a long time. I've had mine for several years. There is a second grate for the coals. The way this grill is designed you use less coals and they last longer. Once the coals become ash it is very easy to clean. There is a ash pan that simple pulls out and then you dump it. The opening on the bottom of the grill is about the same size as the ash pan which makes clean up a breeze. Just brush it into the pan then slide the pan out and empty it. It doesn't get easier than that. There is a rack connected to the 3 legs that can hold charcoal, chimney and tools or anything else. It does have wheels for ease of moving. Cooking and smoking on the kettleman is easy and makes everyone a pro. Give it a try if you like ease of use and great tasting food. Don't waste your time on other brands and go straight to the CHARBROIL KETTLEMAN TRU-INFRARED CHARCOAL GRILL!!! You won't be disappointed.
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, December 20, 2023
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
1
Poor design
on June 27, 2023
Posted by: Wastadt1
from Rochester NY
Gender:Male
Length of ownership:6 months
The tripod legs are weak, way to wobbly. Very difficult to keep the temperature from climbing with all the vent holes. The grate where the coals set is to close to the cooking surface whic( makes direct heat grilling very hard.
I received mine as a gift so I am trying hard to be polite and keep using it.
I received mine as a gift so I am trying hard to be polite and keep using it.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy SME, October 18, 2023
Whenever an issue is encountered give us a call at 1-866-239-6777 and we'll be able to further investigate and help.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
1
I'm glad I kept my Weber grill
on September 21, 2016
Posted by: gegengler
Gender:Male
Level of expertise:Intermediate
Length of ownership:1 week
The worst grill I have used. Steaks and hamburger had a burnt taste. Chicken breast took a hour and half to cook which is about 45 minutes to long and were tough. Still meat temp was 150°.Grill grate is hard to clean. No way to close air flow to stop fire when finished. Will go back to Weber grill. Also can't use lump charcoal grate is to big.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Devon P, SME, September 22, 2016
We're sorry to hear of the issues encountered. We value you as a Char-Broil customer and want you to enjoy using your grill. Has a case been created with us? Please follow this link (ow.ly/SktNu) or give us a call at 1-800-241-7548 and we will be able to best assist.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
1
Terrible Quality
on June 3, 2018
Posted by: Podsednik
Gender:Female
Length of ownership:6 months
We bought this grill a year ago, it has never stood up correctly, it is wobbly and leans backwards. Today it totally fell apart and is now a heap in my yard.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Dustin, SME, June 6, 2018
We're very sorry to hear this. We value you as a Char-Broil customer and want you to enjoy using your grill. Was a case created with us? Whenever an issue is encountered please give us a call at 1-800-241-7548 or follow this link (ow.ly/SktNu) and we will be able to best assist.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
5
Electric is even cooking and fast startup time!
on August 21, 2018
Posted by: Kev0721
Gender:Male
Level of expertise:Intermediate
Length of ownership:6 months
Best grille on the market! Safer than gas and no smell from charcoal. Quick Start up and even cooking.
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, December 27, 2023
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
1
Too Hott for grilling anything!
on October 15, 2015
Posted by: Higgman
Gender:Male
Level of expertise:Intermediate
Length of ownership:1 month
Had to buy a small grill plate to lay on bottom above the catch pan, cause the charcoal holding grill isn't 5 inches fro the main grill plate. I filled my charcoal chimminea full the first grilling, but used about 15 pieces of charcoal an indirect cooked my burgers! Way to hot of a grill to get meat done! If you eat meat raw, and just seared on the outside this would be ok for you.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Dustin, SME, October 20, 2015
We're very sorry to hear this. Are the dampers being used to adjust the airflow and temperature? We value you as a Char-Broil customer and want you to enjoy using your grill. Has a case been created with us? http://ow.ly/SktNu Please give us a call at 1-800-241-7548 and we will be able to best assist.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
2
I expected way too much....
on June 6, 2017
Posted by: djeman
Gender:Male
Length of ownership:3 months
Got this grill as a birthday gift in Aug 2016. I've never been able to control the temp with this grill. I get flare ups, and now I got a grill that doesn't want to stand up straight. I've used it maybe 6 times.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy SME, November 8, 2023
Whenever an issue is encountered give us a call at 1-866-239-6777 and we'll be able to further investigate and help.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
5
Juicy food
on July 7, 2015
Posted by: Charlie1976
I bought this grill two weeks ago and have used it 3 times.. Prior to this grill my wife dreaded when I grilled burgers now she can't wait till I make more. Also made boneless skinless chicken breasts yesterday and for the first time ever I made them perfect. My old grill would dry them out. And it barely uses a third of the briquettes for a cook than my last grill did. It feels sturdy and we'll built for the price.. Glad I purchased it ..
Response from Char-Broil, LLCBy SME, March 15, 2024
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC