Customer reviews from Char-Broil, LLC
Char-Broil - Kettleman Charcoal Grill - Black
Average customer rating
4.3 out of 5
4.3
(94 Reviews)
Open Ratings Snapshot
Rating breakdown 94 reviews
5 Stars
66
4 Stars
13
3 Stars
1
2 Stars
6
1 Star
8
84%of customers recommend this product. 
(
70 out of 83
)
Best Buy Privacy Policy
Customer Reviews for Char-Broil - Kettleman Charcoal Grill - Black
Customer Rating
4 out of 5
4
Awesome
on September 6, 2018
Posted by: frank eighty1
Gender:Male
Length of ownership:3 months
I love the this grill. Too bad they don’t make it in a bigger size. I have used it to grill and smoke. I occasionally get flare ups, but I strongly believe it has to do with they cut of meat that is being used (the more fat the meat has, the more flare ups will be produced). I followed the directions on the amount of briquettes needed to do the job done right. Due to the amount of food being grilled, more briquettes get added as the fire starts to go down. Temperature is very constant when I used it to smoke. I have also grilled vegetables and baked pizzas. The only complaints I have is that the enamel has started to come off from the grill grate. Will have to send it back to the company since it is still under warranty. Also, the nuts that secure the legs to the grill tend to come loose from all the heat. I have to constantly tighten them as I am afraid the grill will collapse and I would hate to ruin all the meat. Other than these issues, grill works great.
I would recommend this to a friend!
Response from Char-Broil, LLCBy SMENovember 10, 2023
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
4 out of 5
4
Still learning!
on July 10, 2015
Posted by: Florida granny
Bought this grill about 6 weeks ago and having a ball cooking with it. Have not used charcoal in years so it takes some practice. "Beer can" chicken is the best. Great for searing, but much quicker cooking time for steaks and burgers. Have not tried fish yet. Easy to clean. Did not realize how much I missed the flavor and aroma of real charcoal and smoking chips!
Response from Char-Broil, LLCBy SMENovember 27, 2023
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
1 out of 5
1
Disappointed
on June 13, 2016
Posted by: Whatever1
Gender:Male
Length of ownership:1 week
Not very happy with this purchase, after one use, the porcelain coating on the cooking grate blistered and now chipping off making it unusable and legs not very strong. On a plus note cooked very well as advertised
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy SMENovember 6, 2023
Whenever an issue is encountered give us a call at 1-866-239-6777 and we'll be able to further investigate and help.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
5 out of 5
5
Very Happy!
on August 20, 2016
Posted by: Grillen man
Gender:Male
Length of ownership:3 months
I have 4 grills, 3 charcoal and 1 propane. I also have a large commercial smoker, so obviously I cook a lot. This grill is awesome. Everytime I use it I tell my wife how much I love it. Part of that is so I can buy another one down the road, but that's another story. I mostly use it for cooking steaks, salmon, chicken, burgers, and brats and for that it's perfect. I also put bacon wrapped shrimp directly on the grill.
Clean up takes a little longer. I use a scouring pad with dawn and warm water and rinse with a hose. I can clean it while the charcoal is firing up. Other than that, it's a perfect grill.
I would recommend this to a friend!
Response from Char-Broil, LLCBy SMEMarch 1, 2024
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
2 out of 5
2
Good and Bad!
on May 14, 2018
Posted by: BeatsNEats
Gender:Male
Length of ownership:6 months
I love the infrared line. I own 3 of your Infrared Grills. This one not as excited about as the ones that use Propane. Couldn't really regulate the temps on this one as I can my other Charcoal grills. The claim is no flair ups, I experienced several. It actually got to a point where I would only use this grill to help with some wood smoke flavor on briskets and ribs, then transfer them to my Wood Pellet Smoker to finish the job. I was given this grill as a birthday gift from my Girlfriend in August of 2016. Not sure exactly what happened, but the grill fell apart in June of 2017, the legs broke right off. With the troubles I had with this one, I just tossed it out instead of trying to rebuild. I wish that this grill had the same Grill Grates as the Infrared Professional series does. I don't ever have a problem with flair ups on that grill.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy DustinSMEMay 15, 2018
We're very sorry to hear this. We value you as a Char-Broil customer and want you to enjoy using your grill. Was a case been created with us? Whenever an issue is encountered we ask that you immediately reach out to us. Please follow this link (ow.ly/SktNu) or give us a call at 1-800-241-7548 and we will be able to best assist.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
1 out of 5
1
Bad Quality Kettle
on June 21, 2015
Posted by: amishman
The quality of this grill falls short. The legs are very wobbly and the metal is thin compared to my other kettle grill. This is a 2 year grill at best.
Response from Char-Broil, LLCBy DustinSMEJune 26, 2015
We're very sorry to hear this. We value you as a Char-Broil customer and want you to enjoy using your grill. Has a case been created with us? Please give us a call at 1-800-241-7548 so that we can look into this.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
5 out of 5
5
Perfect doneness
on August 29, 2018
Posted by: Duna
Gender:Male
Length of ownership:6 months
I bought my Kettleman Tru Infrared about a year and a half with some doubts about it in my mind, however since the first meat that i roasted (Picanha by the way), the doneness was perfect,my family, guests and myself where impressed by the flavor and the tenderness, i myself was more impressed by the little amount of charcoal needed, the easyness to cook and the shorter time it takes to roast than my previous grill. I use my Kettleman at least once a week, i keep it cover under a roof and it looks like brand new. I am very happy about it. Excellent GRILL
I would recommend this to a friend!
Response from Char-Broil, LLCBy SMEDecember 21, 2023
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
1 out of 5
1
Worst Grate Ever
on September 5, 2018
Posted by: Zeid
Gender:Male
Level of expertise:Intermediate
Length of ownership:1 week
The Tru-Infrared Grate is a MotherF*%&$er to clear! I've spent almost 4 hours trying to clean it, with every method known to man, and it still was not clean. Compared to an old simple grate that you just scrape off once it's hot, before grilling. But this.. A Total Nightmare!
Also, it most certainly does not use less charcoal
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy DustinSMESeptember 6, 2018
We're very sorry to hear of the frustrations with this grill. We value you as a Char-Broil customer and want you to enjoy using your grill. Please give us a call at 1-800-241-7548 and we will be able to review cleaning techniques and help.
Written by a customer while visiting Char-Broil, LLC
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