Customer reviews from frigidaire.com
Frigidaire - Professional Built-In Convection Microwave Oven with Drop-Down Door - Stainless Steel
Average customer rating
4.3
(40 Reviews)
Rating breakdown 40 reviews
5 Stars
27
4 Stars
6
3 Stars
3
2 Stars
2
1 Star
2
Customer Reviews for Frigidaire - Professional Built-In Convection Microwave Oven with Drop-Down Door - Stainless Steel
Customer Rating
5
Microwave Oven
on June 18, 2024
Posted by: Venue
[This review was collected as part of a promotion.] We have never owned a Frigidaire product or a Convection Microwave oven and we are extremely pleased with it!! It's very classy and expensive looking without breaking the bank. Highly recommend!!
Written by a customer while visiting frigidaire.com
Customer Rating
1
Arc from turn table.
on June 4, 2024
Posted by: Microwave is trash
Bought this to match the kitchen appliances. 1 year and 8 days bought the extended warranty and no one will cover the turn table that is arcing in the microwave. These little plastic pieces melt then start to arc. Now they want 212 to replace it. To then be done again. How about they really fix the issue.
Response from frigidaire.comBy Jessica, Online Outreach Specialist, June 5, 2024
Hi there, valued customer! Thank you for making time to provide us with your feedback. We pride ourselves on our high-quality standards and regret that our product has not lived up to your expectations. This is not the ownership experience we would want for you, and we can understand your disappointment. Should you need assistance in the future, feel free to contact us at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, we'll be happy to assist.
Written by a customer while visiting frigidaire.com
Customer Rating
2
Fire Hazard
on May 30, 2024
Posted by: Kthrne
Shortly after install of our Frigidaire Professional microwave it began to have sparking from the turntable. I swapped it with another turntable of the same type (previous one ordered was damaged in shipment but we had the turntable) thinking it was an isolated incident, I was wrong. We had a paper towel on the on the ceramic plate and it caught fire from the sparks. I have been using microwave repair paint on the wheels which temporarily stops the sparking. Frigidaire needs to recall these turntables and provide replacements, not charge us $200 + for an issue they knew about.
Response from frigidaire.comBy Maria, Online Outreach Specialist, May 31, 2024
We would like to sincerely apologize for the troubles you've been experiencing with your microwave. Please know that this is never how we wanted your ownership experience to be. We strive to provide the most reliable and quality products for our consumers, and we regret that we were unable to deliver those results for you. While we were unable to locate any contacts pertaining to your concern based on the information provided, we would like to ensure that your microwave will work as designed. At your convenience, please reach out to us via live chat or call us at 1-800-374-4432 Monday-Friday 8:30 am- 8:00 pm EST. - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
4
Failed Turntable Motor after 3 weeks of use.
on May 20, 2024
Posted by: KVars
[This review was collected as part of a promotion.] Owning a new built in microwave, only 3 weeks old, the turntable motor sounded as though loose marbles were int it. The motor was replaced and currently working as it should. Hard to believe this motor would fail after just 3 weeks. It was replaced under waranty.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Very nice
on April 22, 2024
Posted by: Willber84
[This review was collected as part of a promotion.] So far it works great and is also very quite.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Quit after 2 years
on March 24, 2024
Posted by: The mystery quiter
[This review was collected as part of a promotion.] The oven lasted 2.7 years and it simply quit. A total mystery?
Response from frigidaire.comBy Owen, Online Outreach Specialist, March 25, 2024
Hello The mystery quiter,
Thank you for taking time to provide us your review and experience! We understand the unfavorable reviews you have seen regarding our appliances. We do read reviews on our appliances and take every inquiry very seriously and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, we strive to ensure we provide the best experience possible for our consumers. We would adore the chance to see how we can contribute to the resolution of this issue. To discuss this further. please be on the lookout for an email from us. You may also contact us via Live Chat or phone at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we will be happy to assist.
Thank you for taking time to provide us your review and experience! We understand the unfavorable reviews you have seen regarding our appliances. We do read reviews on our appliances and take every inquiry very seriously and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, we strive to ensure we provide the best experience possible for our consumers. We would adore the chance to see how we can contribute to the resolution of this issue. To discuss this further. please be on the lookout for an email from us. You may also contact us via Live Chat or phone at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we will be happy to assist.
Written by a customer while visiting frigidaire.com
Customer Rating
5
More Than Just A Microwave
on March 15, 2024
Posted by: Tomiye
[This review was collected as part of a promotion.] This microwave functions as a microwave, convection oven and broiler. It's great making meals for 1-2 people instead of heating up a large conventional oven. Love the convenience and versatility of the appliance!
Written by a customer while visiting frigidaire.com
Customer Rating
5
It really works as another oven
on November 26, 2023
Posted by: Jen 15
[This review was collected as part of a promotion.] I loved the look of this microwave and I really needed another oven in the kitchen but didn't have room for another oven and a microwave. I'm so glad I decided to try this option! microwave is great.... and the convection oven function worked perfect for my casserole.
Written by a customer while visiting frigidaire.com