Customer Reviews for Frigidaire - Professional Built-In Convection Microwave Oven with Drop-Down Door - Stainless Steel
Customer Rating
5
Works great!
on January 12, 2025
Posted by: chris1290
This microwave replaced an OTR microwave that we had previously. We are super pleased with the features and performance of this microwave. Powerful and easy to use.
I bought this last month to replace a similar speed oven (Bosch) that gave us nothing but problems, which seem to have been known but never dealt with by the company. This Frigidaire was the only one that would fit the size we needed to replace the old one in the cabinet. So far, it has worked well with no issues and looks great next to the other brand's fridge. The price point was also much better. I read reviews on this microwave and it seems that it doesn't have the issues that Bosch has had with their speed ovens. I think eventually, we will switch to this brand as time goes on, but time will tell. But love it so far!
Saw this appliance in another family members home, and when we did our renovation and came time to replacing out microwave; we really wanted to but the same one because of the multi functions, how quickly it heats up and the the over look of the appliance. 10 out of 10!
I’ve had the microwave for three weeks now and am still getting familiar with its features. So far, it’s been good, but I’ve noticed it tends to get dirtier than traditional models. If you have kids, be especially cautious with the pull-down door; it doesn’t lock, so anyone can open it during operation. On the bright side, it does stop heating immediately if the door is opened.
I bought this two years ago and I also had problems with the wheels sparking under the plate, causing it to shut down. How do we replace the wheels? Also, now it has decided to start randomly shutting all the way off, screen and everything. Completely resets. AND, when the timer goes it appears to keep running inside. Why? Is this safe? It makes me nervous to open it when I can hear it is still running something inside.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Christian, Online Outreach Specialist, June 3, 2024
We greatly appreciate you taking the time to provide us with feedback. In order to assist in implementing future design enhancements to our product lines, our staff will assess your evaluation. We can create more items with a greater understanding of what you need when we know what matters most to our family. Even though we couldn't find any correspondence from you regarding your concerns, we still want to make sure you're getting the help you need and that your appliance is working as it should. At your convenience, please don't hesitate to connect with us via phone at 1-800-265-8352, Monday–Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
I love everything about this unit, but the bottom hinge door is horrid. We installed the unit above the wall oven and dropped everything as low as possible because I am only 5'3" I can barely reach in to pull food out, and have to use a cloth and tongs to wipe the inside of the microwave. Even standing on a stool, I cant reach the back because the door is in the way. A side opening door would be a much better design.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Christian, Online Outreach Specialist, January 8, 2024
Thank you for stopping by to share your feedback with us. One of our main goals is customer satisfaction, and we will be happy to use your feedback and suggestions in the hopes that we can better serve your needs in the future. Should you have any additional questions or concerns, please don't hesitate to connect with us by calling us at 1-800-265-8352, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.