Customer reviews from lockly.com
Lockly - Flex Touch Smart Lock Replacement Deadbolt with 3D Biometric Fingerprint/App/Physical Key - Satin Nickel
Average customer rating
4.8
(127 Reviews)
Rating breakdown 127 reviews
5 Stars
109
4 Stars
14
3 Stars
4
2 Stars
0
1 Star
0
95%of customers recommend this product.
(
104 out of
109)
Customer Reviews for Lockly - Flex Touch Smart Lock Replacement Deadbolt with 3D Biometric Fingerprint/App/Physical Key - Satin Nickel
Customer Rating
5
Great product, great price
on May 15, 2025
Posted by: Po the dad
from Australia
Gender:Male
Had for a month now, the teenager kept loosing his keys...
Really easy to install and configure the app, works great with 8 people, battery hasn't dropped in a month so expecting good life.
I would recommend this to a friend!
Written by a customer while visiting lockly.com
Customer Rating
5
Great system, easy to install and use
on May 17, 2025
Posted by: NZ Geek
from NZ
Gender:Male
The only thing I didn’t like is you have to activate warranty as you are finishing installing the lock, I didn’t have my proof of purchase to hand. Would like the option set up warranty within the same day.
I would recommend this to a friend!
Written by a customer while visiting lockly.com
Customer Rating
5
The lock is clean and simple to use
on May 20, 2025
Posted by: Carson
from Southfield, MI
Gender:Male
The lock was simple to install. The look is clean and contemporary without looking outdated like a lot of technology does after just a few years. The construction is rugged for the consumer market. Operational features via physical or using mobile device make it useful for all members of family.
I would recommend this to a friend!
Written by a customer while visiting lockly.com
Customer Rating
5
pleased with lock
on May 20, 2025
Posted by: pilgrim
from Atlanta, GA
Gender:Male
like that i can go working in the yard without having keys on me. when i go around the back i know the door is locked. it's a little too sensitive to moisture and will not unlock with finger until the lock and finger are completely dry
I would recommend this to a friend!
Written by a customer while visiting lockly.com
Customer Rating
5
Works well, quick unlock
on June 7, 2025
Posted by: ac6126
Gender:Male
Installed this lock when our old one seemed to be failing, wasn't originally intending to get a smart lock but this is so much more convenient!
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, June 9, 2025
Thanks for sharing your experience! We’re glad you decided to give smart locks a try and that Lockly is bringing you extra convenience. Sometimes a little upgrade makes all the difference! If you have any questions or want tips to get the most out of your new lock, just let us know.
Written by a customer while visiting lockly.com
Customer Rating
5
Great lock. Get you 1
on June 28, 2025
Posted by: Juoel 25
from Virginia
Gender:Female
So effortless to use. Convenient I never walk around with house keys anymore
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, June 30, 2025
Thanks for the great feedback! We love hearing how convenient the lock is and that you’ve gone key-free. If you ever need assistance, just reach out!
📧 help@lockly.com | 📞 669-500-8835
📧 help@lockly.com | 📞 669-500-8835
Written by a customer while visiting lockly.com
Customer Rating
3
BAsic lock that can be matter-enabled with the add
on July 18, 2025
Posted by: TheSteamiingHeap
from Australia
Gender:Male
This is a basic smart lock which is easy to install. I bought it to try because it can now be matter-enabled with Lockly's matter link. Unfortunately, this means additional expense, and the addition of a hub which kind of defeats the purpose of matter. The hub has to be quite close to the lock, so you'll probably need one for each lock, so there are better natively-enable matter locks out there.
Good to see Lockly starting to embrace matter, but currently their implementation is poor.
Easy to rekey to Schlage keys.
Fingerprint recognition is ok - on par with my ultraloqs, and not as good as the latest Lockly Visage Zeno.
Internal lock mechanism is quite big compared to both the ultraloq (smallest of all) and the Visage.
In summary, not worth the asking price when you combine it with the matter link
Good to see Lockly starting to embrace matter, but currently their implementation is poor.
Easy to rekey to Schlage keys.
Fingerprint recognition is ok - on par with my ultraloqs, and not as good as the latest Lockly Visage Zeno.
Internal lock mechanism is quite big compared to both the ultraloq (smallest of all) and the Visage.
In summary, not worth the asking price when you combine it with the matter link
No, I would not recommend this to a friend.
Response from lockly.comBy Ashley L., Lockly Customer Service, July 21, 2025
Thank you for your honest and thoughtful review. We appreciate you recognizing the ease of installation and fingerprint functionality. Your feedback on the Matter integration and hub requirements is valuable and will be shared with our product team as we continue improving compatibility and user experience.
If you have any additional thoughts or need assistance, feel free to reach out:
📧 help@lockly.com
📞 669-500-8835
– The Lockly Team 🔒
If you have any additional thoughts or need assistance, feel free to reach out:
📧 help@lockly.com
📞 669-500-8835
– The Lockly Team 🔒
Written by a customer while visiting lockly.com