Customer reviews from lockly.com
Lockly - Flex Touch Smart Lock Replacement Deadbolt with 3D Biometric Fingerprint/App/Physical Key - Satin Nickel
Average customer rating
4.8
(133 Reviews)
Rating breakdown 133 reviews
5 Stars
114
4 Stars
14
3 Stars
5
2 Stars
0
1 Star
0
95%of customers recommend this product.
(
109 out of
115)
Customer Reviews for Lockly - Flex Touch Smart Lock Replacement Deadbolt with 3D Biometric Fingerprint/App/Physical Key - Satin Nickel
Customer Rating
5
Love it
on June 2, 2026
Posted by: Naja
from NSW
Gender:Female
I bought 2 of these locks a month ago, they have more than surpassed my expectations. So easy to install and even easier to program and use
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, June 2, 2026
Thank you for sharing this! We’re really glad to hear both locks have exceeded your expectations and that the installation and setup were smooth. It’s great to know they’ve been easy to use day-to-day as well. We appreciate your support and trust in the product.
Written by a customer while visiting lockly.com
Customer Rating
5
Nice features
on May 28, 2026
Posted by: Gini34
from Beaumont, Texas
Gender:Female
I love the fact that I only need my finger to unlock the door and nothing for the door to lock after I leave. No more digging for my phone or keys!
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, May 29, 2026
Thank you for the 5-star review! We’re so glad you’re enjoying the convenience of fingerprint unlocking and the automatic locking feature. It’s great to hear it’s made things easier by eliminating the need to search for your phone or keys. We really appreciate your feedback!
Written by a customer while visiting lockly.com
Customer Rating
5
Perfect for our garage entry door.
on May 27, 2026
Posted by: Jsmithsole
from California
Gender:Male
I got this to compliment our Lockly front door and it’s been great for full smart lock coverage. We added this to our garage entry door and gave all the kids fingerprint access so nobody gets locked out! It’s worked flawless.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, May 28, 2026
Thank you for the amazing 5-star review! We’re so glad to hear your second Lockly has been a perfect addition to your home and helped complete your smart lock setup. Giving the kids fingerprint access for the garage entry is such a great way to make things easier and more secure for the whole family. We truly appreciate your support and are happy to hear everything has been working flawlessly!
Written by a customer while visiting lockly.com
Customer Rating
5
Great little lock
on April 16, 2026
Posted by: Tan7
from Melbourne Australia
Gender:Female
I have this lock for more than 6 months now and it’s worked a treat. I use it for my garage as its separate from the house and this means i can leave it locked all the time without having to worry about grabbing my keys every time I need to go into the garage.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, April 16, 2026
Thank you for sharing your experience! We’re glad to hear the lock has been working so well for you over the past 6 months and that it’s made accessing your garage more convenient. It’s great that you can keep it securely locked while still enjoying easy, keyless entry whenever you need it.
We appreciate your feedback and support!
We appreciate your feedback and support!
Written by a customer while visiting lockly.com
Customer Rating
3
Fingerprint sensor needs some work.
on March 9, 2026
Posted by: Luisrx
from Melbourne, Australia.
Gender:Male
Our previous lock and I decided to go for a smart lock that was simple enough, but also have extra functionality. The Lockly Flex gave me the option of controlling it via Bluetooth, with a fingerprint and also using a physical key.
After using it for a couple of weeks, I have mixed emotions: the fingerprint sensor, 90% of the time doesn’t work for me. I’ve registered 2 fingers of each hand, deleted them and re-registered and still have the same issue.
My wife, on the other hand has been using her fingerprints without any problems.
The firmware is the most recent, so at the moment I still have to use a regular key, which is faster than using Bluetooth.
No, I would not recommend this to a friend.
Response from lockly.comBy Ashley L., Lockly Customer Service, March 10, 2026
Thank you for sharing your experience with the Lockly Flex. We’re glad to hear you appreciate the flexibility of having Bluetooth, fingerprint, and key access, but we’re sorry the fingerprint sensor hasn’t been working reliably for you.
It’s interesting that your wife’s fingerprints work without issue—this helps our team narrow down potential causes. Since you’re on the latest firmware, our support team would be happy to work with you to troubleshoot the sensor so you can enjoy the convenience of keyless access.
We will be reaching out to you directly to help resolve this issue.
- Lockly Customer Support
It’s interesting that your wife’s fingerprints work without issue—this helps our team narrow down potential causes. Since you’re on the latest firmware, our support team would be happy to work with you to troubleshoot the sensor so you can enjoy the convenience of keyless access.
We will be reaching out to you directly to help resolve this issue.
- Lockly Customer Support
Written by a customer while visiting lockly.com
Customer Rating
5
Great product
on December 7, 2025
Posted by: Anonymous
from New Jersey
Gender:Male
The lock not only is a strong one but it has the advantage of a key and biometrics plus it can be managed through a mobile app.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, December 8, 2025
Thank you for your great feedback! We’re thrilled to hear that you’re enjoying the strength of your lock as well as the convenience of key access, biometrics, and mobile app management.
We appreciate you taking the time to share your experience and are always here to help if you need any support.
We appreciate you taking the time to share your experience and are always here to help if you need any support.
Written by a customer while visiting lockly.com
Customer Rating
3
BAsic lock that can be matter-enabled with the add
on July 18, 2025
Posted by: TheSteamiingHeap
from Australia
Gender:Male
This is a basic smart lock which is easy to install. I bought it to try because it can now be matter-enabled with Lockly's matter link. Unfortunately, this means additional expense, and the addition of a hub which kind of defeats the purpose of matter. The hub has to be quite close to the lock, so you'll probably need one for each lock, so there are better natively-enable matter locks out there.
Good to see Lockly starting to embrace matter, but currently their implementation is poor.
Easy to rekey to Schlage keys.
Fingerprint recognition is ok - on par with my ultraloqs, and not as good as the latest Lockly Visage Zeno.
Internal lock mechanism is quite big compared to both the ultraloq (smallest of all) and the Visage.
In summary, not worth the asking price when you combine it with the matter link
Good to see Lockly starting to embrace matter, but currently their implementation is poor.
Easy to rekey to Schlage keys.
Fingerprint recognition is ok - on par with my ultraloqs, and not as good as the latest Lockly Visage Zeno.
Internal lock mechanism is quite big compared to both the ultraloq (smallest of all) and the Visage.
In summary, not worth the asking price when you combine it with the matter link
No, I would not recommend this to a friend.
Response from lockly.comBy Ashley L., Lockly Customer Service, July 21, 2025
Thank you for your honest and thoughtful review. We appreciate you recognizing the ease of installation and fingerprint functionality. Your feedback on the Matter integration and hub requirements is valuable and will be shared with our product team as we continue improving compatibility and user experience.
If you have any additional thoughts or need assistance, feel free to reach out:
📧 help@lockly.com
📞 669-500-8835
– The Lockly Team 🔒
If you have any additional thoughts or need assistance, feel free to reach out:
📧 help@lockly.com
📞 669-500-8835
– The Lockly Team 🔒
Written by a customer while visiting lockly.com
Customer Rating
5
Great lock. Get you 1
on June 28, 2025
Posted by: Juoel 25
from Virginia
Gender:Female
So effortless to use. Convenient I never walk around with house keys anymore
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, June 30, 2025
Thanks for the great feedback! We love hearing how convenient the lock is and that you’ve gone key-free. If you ever need assistance, just reach out!
📧 help@lockly.com | 📞 669-500-8835
📧 help@lockly.com | 📞 669-500-8835
Written by a customer while visiting lockly.com