Customer reviews from lockly.com
Lockly - Flex Touch Smart Lock Replacement Deadbolt with 3D Biometric Fingerprint/App/Physical Key - Satin Nickel
Average customer rating
4.8
(127 Reviews)
Rating breakdown 127 reviews
5 Stars
109
4 Stars
14
3 Stars
4
2 Stars
0
1 Star
0
95%of customers recommend this product.
(
104 out of
109)
Customer Reviews for Lockly - Flex Touch Smart Lock Replacement Deadbolt with 3D Biometric Fingerprint/App/Physical Key - Satin Nickel
Customer Rating
4
Easy to install and use!
on May 12, 2024
Posted by: Caleb
from South FL
Gender:Male
Love that I upgraded my lock set. Makes it super easy to allow the dog walker and friends to come visit but also regulate entry times. Bluetooth can be spotty but overall a great lock
I would recommend this to a friend!
Written by a customer while visiting lockly.com
Posted by: Lovestoshop
from Texas
Gender:Female
Verified Purchase:Yes
Lock failed and had to be replaced after four years
No, I would not recommend this to a friend.
Written by a customer while visiting lockly.com
Customer Rating
3
Great product only one issue
on September 1, 2024
Posted by: Jt55
from Nsw
Gender:Male
I bought this 1/2weeks ago all in all a good product. One issue is the lock gets caught when automatically locking not sure why so may return it as it an be annoying.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, September 4, 2024
Hi!
Thank you for your feedback and for choosing our product! I'm glad to hear that you're finding it a good fit overall. I'm sorry to hear about the issue with the lock getting caught during automatic locking—this definitely shouldn't be happening.
It could be due to slight misalignment or installation issues, which we can help troubleshoot. If you’d like, we can guide you through a few steps to adjust the lock or check the alignment.
Please reach out to us at: help@lockly.com
or call us directly at 669-500-8835 and we'll be happy to assist you further.
Thank you for your feedback and for choosing our product! I'm glad to hear that you're finding it a good fit overall. I'm sorry to hear about the issue with the lock getting caught during automatic locking—this definitely shouldn't be happening.
It could be due to slight misalignment or installation issues, which we can help troubleshoot. If you’d like, we can guide you through a few steps to adjust the lock or check the alignment.
Please reach out to us at: help@lockly.com
or call us directly at 669-500-8835 and we'll be happy to assist you further.
Written by a customer while visiting lockly.com
Customer Rating
5
Great features
on September 8, 2024
Posted by: Darrell1021
from Abington Pa
Gender:Male
Kids kept losing keys, problem solved. Wish I would have purchased sooner
I would recommend this to a friend!
Written by a customer while visiting lockly.com
Customer Rating
5
I bought it because the branding is subtle
on October 31, 2024
Posted by: Rowan
from New Zealand
Gender:Male
I bought this a month ago. Like the simple clean look to it, closer to a traditional deadbolt, with a subtle logo. Installation instructions were good. Fingerprint sensor sensor has been very reliable. Love the idea that I can leave the house with nothing in my pockets. Not a fan of locking houses period, so it is nice to feel almost like you aren’t.
I would recommend this to a friend!
Written by a customer while visiting lockly.com
Customer Rating
5
Fingerprint access is awesome
on November 16, 2024
Posted by: Marty Monster
from Cairns, QLD
Gender:Male
Installed on our external garage door that just had a standard latch key opening handle. Now we have deadbolt with fingers t access, remote access and historical data - simply awesome. Oh, and easy to retro fit, set up and operate. 5 Stars.
I would recommend this to a friend!
Written by a customer while visiting lockly.com
Customer Rating
5
Love it!
on March 4, 2025
Posted by: Dotann
from Ohio
Gender:Female
I am very pleased with my purchase and was able to install it with ease!
I would recommend this to a friend!
Written by a customer while visiting lockly.com
Customer Rating
5
Works brilliantly
on March 10, 2025
Posted by: Hoofer
from Sydney
Gender:Male
We had issues with keys, so the fingerprint was the logical way to go for us. Very easy to install and set up, the whole family loves it!
I would recommend this to a friend!
Written by a customer while visiting lockly.com