Customer reviews from napoleon.com
Napoleon - Freestyle 365 Propane Gas Grill with Side Burner - Graphite Grey
Average customer rating
4.6
(21 Reviews)
Rating breakdown 21 reviews
5 Stars
17
4 Stars
1
3 Stars
1
2 Stars
2
1 Star
0
Customer Reviews for Napoleon - Freestyle 365 Propane Gas Grill with Side Burner - Graphite Grey
Posted by: Siva
Verified Purchase:Yes
This is my first BBQ grill. Took the decision of buying this after reading so many reviews. It can be assembled by one person. Instructions could have been better. Had to refer both the physical and digital manual to understand certain steps. May take a couple of hours max to finish it.
Preheat happens so fast. BBQ experience is so good. Easy to clean also. We have 3 burner with side burner. It's a good one for a family of 4.
Highly recommend it
Written by a customer while visiting napoleon.com
Posted by: Banner Dave
Verified Purchase:Yes
I bought this grill because 2 of my friends swear by it. The grill has a seamless aluminum pan that won’t rot and seems to heat up 2x as fast as my other grill. The grates are wavy and seem to clean nicely with nothing sticking to them. Both sides of the grill have 3 hooks for hanging utensils and pot holders. After reading everything I find out U have a 10 year bumper to bumper warranty that covers everything on the grill, very impressive. I cooked steaks and they cooked to perfection, the grill cooks faster than my last grill so it took me a minute to figure that out. All and all I recommend this grill .
Written by a customer while visiting napoleon.com
Posted by: JB Grill
Verified Purchase:Yes
Love the grill. Gets really hot if you need it, but also turns down the heat if you need it low.
Only thing I would reengineer is the drip catch canister. Bracket is flimsy and the canister has slid/blown out of the bracket.
Only thing I would reengineer is the drip catch canister. Bracket is flimsy and the canister has slid/blown out of the bracket.
Written by a customer while visiting napoleon.com
Posted by: Quito grill dad
Verified Purchase:Yes
The quality of the product seems great and nice even heat. Since I have not had it for long I cannot commit to five stars yet but definitely one of the best grills i have had compared to others in the same amount of time.
Written by a customer while visiting napoleon.com
Posted by: Orlando Ozborne
Verified Purchase:Yes
Well built barbeque, good size, quality components. Instructions for assembly are not for the faint of heart. I was stuck in the first step for 30 minutes until I found a sheet somewhere else in the box with alternate steps related to mystery throw away components not mentioned in the instruction manual. Some steps were hard to follow because of small pictorials. Biggest complaint is that the magnet for the door has the strength of a very small ant.
Response from napoleon.comBy Team, Napoleon, May 29, 2026
Hi there, thank you for your detailed feedback. We’re really glad to hear you’re happy with the build quality and size of your Freestyle™ 365! We’re sorry to hear the assembly instructions were frustrating. We understand how important clear, easy-to-follow steps are, and your comments about the diagrams and packaging inserts are helpful.
Regarding the door magnet, that definitely doesn’t sound like the experience we want you to have. If it’s not holding properly, our Customer Solutions team would be happy to look into this and help with a solution.
Thanks again for taking the time to share your experience. It helps us continue to improve.
Happy grilling!
Regarding the door magnet, that definitely doesn’t sound like the experience we want you to have. If it’s not holding properly, our Customer Solutions team would be happy to look into this and help with a solution.
Thanks again for taking the time to share your experience. It helps us continue to improve.
Happy grilling!
Written by a customer while visiting napoleon.com