Customer reviews from napoleon.com
Napoleon - Rogue SE 425 Propane Gas Grill with Side and Rear Burners - Stainless Steel
Average customer rating
4.7
(98 Reviews)
Rating breakdown 98 reviews
5 Stars
74
4 Stars
16
3 Stars
6
2 Stars
2
1 Star
0
Customer Reviews for Napoleon - Rogue SE 425 Propane Gas Grill with Side and Rear Burners - Stainless Steel
Customer Rating
5
Napoleon BBQ forever!
on May 17, 2021
Posted by: Rod E
from Nanaimo
Gender:Male
Bought my second Napoleon because I had no choice. The service was too good to look at anything else. Had a burner problem at or near 5 yr mark on a 5 yr warranty, one call and a new burner was on doorstep a day later. No questions asked. P.S. the new one is bigger and cooler (Rogue 545) Thanks again
Written by a customer while visiting napoleon.com
Customer Rating
4
Great features!
on June 26, 2021
Posted by: Ron M
from Prince George, BC
Gender:Male
Excellent product with the exception of the storage area beneath the grill. I ordered and received a unit for natural gas and received a floor panel with the huge hole for a propane container. Napoleon should offer or supply an aluminum insert to cover the floor and ship it with the unit.
Written by a customer while visiting napoleon.com
Customer Rating
4
Great BBQ but becomes very hot fast, in particular handle
on May 15, 2022
Posted by: Anonymous
Verified Purchase:Yes
Grill is a nice size for a regular family. BBQ does become very hot fast and handle should have come with some protection is it becomes very hot, in particular when exposed to the sun. Correction should be made for this unit.
Written by a customer while visiting napoleon.com
Posted by: RMS56
from Edmonton
Verified Purchase:Yes
Excellent BBQ with everything one needs for a great outdoor cooking experience. Its odd that the rotisserie isn't included ... but that doesn't take away from the performance and features. Very happy with my purchase!
Written by a customer while visiting napoleon.com
Posted by: Mrmals
from Madera, CA
Gender:Male
Verified Purchase:Yes
Haven't had a chance to use the grill much yet, but I've used the infrared side and rear burners. The side burner sears meet perfectly. The rear burner is excellent for rotisserie items. The grill heats up very quickly. I did have to contact costumer service and the experience was excellent. I dropped the rotisserie rod and broke the handle. Napoleon sent me a new handle free of charge. It was my fault! I broke it! Yet they sent me a new one for free! I call that excellent costumer service!
Written by a customer while visiting napoleon.com
Posted by: Shop Dog
from Florida
Verified Purchase:Yes
I've only had the grill less than a week so I've only used it a couple of times but here are my initial thoughts. First, unboxing and assembly took me a couple of hours. I found the assembly instructions lacking as it was pictures only and lacking detail. Some of the features on my grill were not addressed in the instructions so it was trial and error. The grill is made from quality materials and fit and finish are excellent. My first cooks were using the infared burner and I'm convinced that infared is the only way to sear steaks and chops. So far I'm very pleased with the grills performance and I'm quite happy with my choice. As a side note, Napoleon Customer Service lines are very busy but they do call you back with great help.
Written by a customer while visiting napoleon.com
Posted by: Mike G.
from Montreal, QC
Gender:Male
Verified Purchase:Yes
Premium look. Cooks Very Well, love the top rack! Excellent for cooking chicken legs and as a warming rack
Written by a customer while visiting napoleon.com
Customer Rating
4
Great grill
on August 22, 2022
Posted by: Tom G
from Whitby Ontario
Gender:Male
Rogue Phantom
I mean just look at it! My first Napoleon and hope to get many years out of it. The phantom matte black finish is so awesome looking with the white back lit knobs. Can’t wait to try out the infrared burner with some steaks. Overall, I’m happy with my new grille, but I’m knocking a star off because some things could be better. 1) I do think it’s silly and cheap that a grille at this price point for natural gas still has a cut out at the bottom for a propane tank. You’re just asking for a small animal to smell the grease and crawl up there. Can keep the same base part, but should provide natural gas models with some kind of insert of something to cover this giant hole in the bottom. If you don’t want to include it then create an accessory for a reasonable price and I think a lot of people would buy it. 2) I was disappointed to find that the flag ship phantom model doesn’t have the bottle opener shown in the assembly instructions. Minor gripe, but just doesn’t make sense to take features away at this price point. 3) I find that the main stainless steel grates slide around just a little bit too much, would like them to be a bit more secure, tighter fitting. These are relatively minor things, and again overall am happy and would buy again. The Phantom is a great special edition.
I mean just look at it! My first Napoleon and hope to get many years out of it. The phantom matte black finish is so awesome looking with the white back lit knobs. Can’t wait to try out the infrared burner with some steaks. Overall, I’m happy with my new grille, but I’m knocking a star off because some things could be better. 1) I do think it’s silly and cheap that a grille at this price point for natural gas still has a cut out at the bottom for a propane tank. You’re just asking for a small animal to smell the grease and crawl up there. Can keep the same base part, but should provide natural gas models with some kind of insert of something to cover this giant hole in the bottom. If you don’t want to include it then create an accessory for a reasonable price and I think a lot of people would buy it. 2) I was disappointed to find that the flag ship phantom model doesn’t have the bottle opener shown in the assembly instructions. Minor gripe, but just doesn’t make sense to take features away at this price point. 3) I find that the main stainless steel grates slide around just a little bit too much, would like them to be a bit more secure, tighter fitting. These are relatively minor things, and again overall am happy and would buy again. The Phantom is a great special edition.
Written by a customer while visiting napoleon.com