Customer reviews from napoleon.com
Napoleon - Rogue SE 425 Propane Gas Grill with Side and Rear Burners - Stainless Steel
Average customer rating
4.6
(91 Reviews)
Rating breakdown 91 reviews
5 Stars
67
4 Stars
16
3 Stars
5
2 Stars
2
1 Star
1
Customer Reviews for Napoleon - Rogue SE 425 Propane Gas Grill with Side and Rear Burners - Stainless Steel
Posted by: Jason T.O
Verified Purchase:Yes
Great grill. The back burner really helps it get to high temps fast. Easily up to 700 F.
The stainless steel grates are very easy to clean. The lights are great to easily see which burner is on.It looks pretty sleek and high end as well.
The stainless steel grates are very easy to clean. The lights are great to easily see which burner is on.It looks pretty sleek and high end as well.
Written by a customer while visiting napoleon.com
Posted by: Rib man
Verified Purchase:Yes
Very nice Barbecue. It has a nice even heat, with no hot spots, and the temperature control is great.
Written by a customer while visiting napoleon.com
Posted by: TAP.
Verified Purchase:Yes
Within short period of time the grill lighter was not lighting rear infrared burner, but lighting the side burner.
I was then lighting rear Infrared burner with handheld lighter, but 3 weeks ago the flame chaged from a blue 2 inch flame to a bright yellow 6 inch flame, therefore it is unusable!
Any suggestions?
I was then lighting rear Infrared burner with handheld lighter, but 3 weeks ago the flame chaged from a blue 2 inch flame to a bright yellow 6 inch flame, therefore it is unusable!
Any suggestions?
Response from napoleon.comBy The Napoleon Team, October 20, 2025
Hi there, thank you for sharing your experience with the RSE425RSIBPSS-1. We’re sorry to hear about the issues with your rear infrared burner.
To get personalized technical support, we recommend submitting a request through our Support Form (link below), where our team can assist you directly. You can also use the Chat function on our website for quicker help.
In the meantime, a yellow flame may indicate a gas flow issue. Our technical team can walk you through troubleshooting steps to get your grill working safely and efficiently again.
We appreciate your patience and look forward to resolving this for you.
https://www.napoleon.com/en/ca/barbecues/support/warranties/replacement-parts
To get personalized technical support, we recommend submitting a request through our Support Form (link below), where our team can assist you directly. You can also use the Chat function on our website for quicker help.
In the meantime, a yellow flame may indicate a gas flow issue. Our technical team can walk you through troubleshooting steps to get your grill working safely and efficiently again.
We appreciate your patience and look forward to resolving this for you.
https://www.napoleon.com/en/ca/barbecues/support/warranties/replacement-parts
Written by a customer while visiting napoleon.com