Customer reviews from napoleon.com
Napoleon - Rogue SE 425 Propane Gas Grill with Side and Rear Burners - Stainless Steel
Average customer rating
4.6
(91 Reviews)
Rating breakdown 91 reviews
5 Stars
67
4 Stars
16
3 Stars
5
2 Stars
2
1 Star
1
Customer Reviews for Napoleon - Rogue SE 425 Propane Gas Grill with Side and Rear Burners - Stainless Steel
Posted by: doc g
Verified Purchase:Yes
works better than any other grill i have ever owned.
Written by a customer while visiting napoleon.com
Posted by: N/A!
Verified Purchase:Yes
Like the size cooks my meals quicker and evenly, easy to clean after use. Very happy with my new bbq
Written by a customer while visiting napoleon.com
Posted by: TxChad
Verified Purchase:Yes
Putting together was a little difficult, instructions were poor but found a great video that helped. I enjoy how quickly it lights up and how quicklt it heats up. I bought this because of the warranty and long life expectancy. So far, I've enjoyed using it and very impressed with it.
Written by a customer while visiting napoleon.com
Customer Rating
5
worth the extra
on December 20, 2024
Posted by: handfree
was bought a few days ago ,love the quality over other grills , seems to cook evenly and no big flare ups , heavy stainless grates and drip system works perfectly . 15 year warranty , i hope it last for a long time seems great so far
Written by a customer while visiting napoleon.com
Posted by: D Ridge
Verified Purchase:Yes
Outstanding grill, comes with all the options one would need. Great for a couple, without taking up a ton of space.
Written by a customer while visiting napoleon.com
Posted by: OU Mike
Verified Purchase:Yes
What I have found so far is this grill is not worth the money paid. For starters the brakes are hard to get to. The rear burner is good when you get it lit. The other burners have hotter sections front to rear. Have not been able to get the rear or side burners to light using the igniter. As far as the side burner goes I had a hard time keeping it lit with a little wind blowing around it. Had to do it manually. At this point I hope it last as long as the warranty allows.
Response from napoleon.comBy Liane Team Napoleon, May 15, 2025
Hi! Thank you for taking the time to share your experience with the grill. We're truly sorry to hear that it hasn’t met your expectations so far.
Your feedback about the igniter issues, burner performance, and overall usability is very important to us. We understand how frustrating it can be when a product doesn’t perform as expected, especially after a significant investment.
We’d like to help troubleshoot the issues you're experiencing, particularly with the igniters and uneven heating. In many cases, these concerns can be resolved with a few adjustments or replacement parts under warranty. Please reach out to our customer support team via our website to start a warranty claim so we can assist you directly and work toward a solution. Thanks https://www.napoleon.com/en/us/grills/support/warranties/warranty-claim
We appreciate your patience and hope to turn your experience around.
Your feedback about the igniter issues, burner performance, and overall usability is very important to us. We understand how frustrating it can be when a product doesn’t perform as expected, especially after a significant investment.
We’d like to help troubleshoot the issues you're experiencing, particularly with the igniters and uneven heating. In many cases, these concerns can be resolved with a few adjustments or replacement parts under warranty. Please reach out to our customer support team via our website to start a warranty claim so we can assist you directly and work toward a solution. Thanks https://www.napoleon.com/en/us/grills/support/warranties/warranty-claim
We appreciate your patience and hope to turn your experience around.
Written by a customer while visiting napoleon.com
Posted by: MN2shot
Verified Purchase:Yes
After researching several grills, I decided on a Napoleon. Went to a local dealer to see it in person. Was satisfied with the quality and price point and made my purchase~they also helped loading it in my truck. I’ve used it about 6 times so far, and I’m very happy with its performance. I have a rotisserie on order~excited to use it and the rear burner.
Written by a customer while visiting napoleon.com
Posted by: Dana@YVR
Verified Purchase:Yes
I've been using my new grill for about 2 weeks now and loving it. Excellent searing burner, good even heat over the grilling surface. I would like some explanation for the various holes and notches in the warming rack but that is just me. Haven't used the rotisserie burner yet but hope to get to that this weekend.
Written by a customer while visiting napoleon.com