Customer reviews from napoleon.com
Napoleon - Freestyle 425 Propane Gas Grill with Side Burner - Graphite Grey
Average customer rating
4.4
(14 Reviews)
Rating breakdown 14 reviews
5 Stars
7
4 Stars
5
3 Stars
2
2 Stars
0
1 Star
0
Customer Reviews for Napoleon - Freestyle 425 Propane Gas Grill with Side Burner - Graphite Grey
Posted by: Betty F
Verified Purchase:Yes
Good quality barbeque, excellent warranty. The grill is great, no crazy flare-ups nice even heat. I have not had a side-burner before but needed one at my cabin. I am finding it difficult to control the heat, unable to simmer anything.
Written by a customer while visiting napoleon.com
Posted by: HARRY k
Verified Purchase:Yes
bbq is good but you can tell side shelf and door is of lower quality,door magnet not placed well and you can feel it not so good
Response from napoleon.comBy Liane Team Napoleon, May 5, 2025
Hi! Harry, thank you for providing your review. We’re disappointed that the doors and side shelves didn’t meet your expectations. Your input is highly valued and will help us refine our products. But we are glad to hear you're enjoying the BBQ overall. Thanks
Written by a customer while visiting napoleon.com
Customer Rating
5
High quality BBQ grill, good heat and quality burners
on May 4, 2025
Posted by: CameronN
Verified Purchase:Yes
High quality BBQ grill. Love the fact the grill has 4 burners when other grill brands with same cooking surface area has only three burners. Heats up fast.
Written by a customer while visiting napoleon.com
Posted by: Mr. MAC
Verified Purchase:Yes
Excellent grill. Love how fast it heats up, great for searing, grilling or going slow. Assembly was relatively easy, just a few hiccups as the plans could be a little more detailed. Would definitely recommend to anyone looking to buy a new BBQ.
Written by a customer while visiting napoleon.com
Customer Rating
4
Good Product with some quality control issues
on September 26, 2025
Posted by: Ihor Rudensky
Verified Purchase:Yes
The bbq works very well though I would have preferred a larger warming grid since I used it a lot on my previous bbq. The unit heats up quite hot even on the lowest setting so I would like to use the warming grid to cook some foods which can burn quickly without having to check on them constantly. The setup instructions were not best that I have seen. I had to go back and disconnect the side burner in order to connect the ignition wire to the burner control before installing it to the front panel. It was the only way that I could see how to line up the plug properly to do the connection. Also, the front door does not stay closed since the magnetic catch doesn’t hold it shut the same way the display model in the store did. Finally, why are there eight bolts left over? I followed the instructions as shown.
Written by a customer while visiting napoleon.com
Customer Rating
4
Overall good but small things that reduce overall rating
on November 14, 2025
Posted by: Whatever
Verified Purchase:Yes
The bbq is great for the most part. A few details leave something to be desired. The drip pan doesn’t line up very well so it hits the edge and drips a bit into the bottom beside the propane tank. The door doesn’t latch solidly either (the magnet is terrible and small). The side burner runs very hot even at the lowest temperature which is a bit annoying as you have to get something to raise it so it isn’t so close to the flame if you don’t want to burn whatever you have on there.
Written by a customer while visiting napoleon.com