Customer reviews from napoleon.com
Napoleon - PHANTOM Rogue SE 425 Gas Grill with Infrared Side and Rear Burner - Matte Black
Average customer rating
4.6
(70 Reviews)
Rating breakdown 70 reviews
5 Stars
56
4 Stars
6
3 Stars
4
2 Stars
2
1 Star
2
Customer Reviews for Napoleon - PHANTOM Rogue SE 425 Gas Grill with Infrared Side and Rear Burner - Matte Black
Posted by: MN2shot
Verified Purchase:Yes
After researching several grills, I decided on a Napoleon. Went to a local dealer to see it in person. Was satisfied with the quality and price point and made my purchase~they also helped loading it in my truck. I’ve used it about 6 times so far, and I’m very happy with its performance. I have a rotisserie on order~excited to use it and the rear burner.
Written by a customer while visiting napoleon.com
Posted by: Dana@YVR
Verified Purchase:Yes
I've been using my new grill for about 2 weeks now and loving it. Excellent searing burner, good even heat over the grilling surface. I would like some explanation for the various holes and notches in the warming rack but that is just me. Haven't used the rotisserie burner yet but hope to get to that this weekend.
Written by a customer while visiting napoleon.com
Posted by: Rib man
Verified Purchase:Yes
Very nice Barbecue. It has a nice even heat, with no hot spots, and the temperature control is great.
Written by a customer while visiting napoleon.com
Posted by: TAP.
Verified Purchase:Yes
Within short period of time the grill lighter was not lighting rear infrared burner, but lighting the side burner.
I was then lighting rear Infrared burner with handheld lighter, but 3 weeks ago the flame chaged from a blue 2 inch flame to a bright yellow 6 inch flame, therefore it is unusable!
Any suggestions?
I was then lighting rear Infrared burner with handheld lighter, but 3 weeks ago the flame chaged from a blue 2 inch flame to a bright yellow 6 inch flame, therefore it is unusable!
Any suggestions?
Response from napoleon.comBy The Napoleon Team, October 20, 2025
Hi there, thank you for sharing your experience with the RSE425RSIBPSS-1. We’re sorry to hear about the issues with your rear infrared burner.
To get personalized technical support, we recommend submitting a request through our Support Form (link below), where our team can assist you directly. You can also use the Chat function on our website for quicker help.
In the meantime, a yellow flame may indicate a gas flow issue. Our technical team can walk you through troubleshooting steps to get your grill working safely and efficiently again.
We appreciate your patience and look forward to resolving this for you.
https://www.napoleon.com/en/ca/barbecues/support/warranties/replacement-parts
To get personalized technical support, we recommend submitting a request through our Support Form (link below), where our team can assist you directly. You can also use the Chat function on our website for quicker help.
In the meantime, a yellow flame may indicate a gas flow issue. Our technical team can walk you through troubleshooting steps to get your grill working safely and efficiently again.
We appreciate your patience and look forward to resolving this for you.
https://www.napoleon.com/en/ca/barbecues/support/warranties/replacement-parts
Written by a customer while visiting napoleon.com
Posted by: AB NJ
Verified Purchase:Yes
Have used our new Phantom Rogue® SE 425 RSIB multiple times this winter - it was a Christmas gift! Temperature control is spot on and the side searing station is perfect! Highly recommended grill.
Written by a customer while visiting napoleon.com
Posted by: Jeff W
Verified Purchase:Yes
I couldn’t be happier. The grill is everything I wanted. Looks great, heats even. The side sear station works great. Not sure I’ll get the rotisserie mostly got it for the side sear. Overall great experience so far.
Written by a customer while visiting napoleon.com