Customer reviews from napoleon.com
Napoleon - PHANTOM Rogue SE 425 Gas Grill with Infrared Side and Rear Burner - Matte Black
Average customer rating
4.6
(70 Reviews)
Rating breakdown 70 reviews
5 Stars
56
4 Stars
6
3 Stars
4
2 Stars
2
1 Star
2
Customer Reviews for Napoleon - PHANTOM Rogue SE 425 Gas Grill with Infrared Side and Rear Burner - Matte Black
Posted by: The Fiddler
Verified Purchase:Yes
Well, I am early into my ownership of my Rogue 425 but so far I am very pleased. We have rotisserie a chicken, grilled steaks, seared hamburgers and done some vegetable inclusions that have worked out well. What I probably like most about Napoleon is its network of connected users and their interaction on how to do things.
That being said, I have had to relocate my unit away from a vine covered wall because it gets so hot (which I appreciate) that the vines are being fried.
That is the least of my problems and I really appreciate the fact that the grill has the capacity to cook (sear) the way that I like my meat
Written by a customer while visiting napoleon.com
Posted by: BDBbq
Verified Purchase:Yes
I love the rear infrared burner. No flare ups and keeps a consistent cook temperature. Haven’t tried the infrared side burner yet but looking forward to getting a good sear on our next steak.
Written by a customer while visiting napoleon.com
Posted by: doc g
Verified Purchase:Yes
works better than any other grill i have ever owned.
Written by a customer while visiting napoleon.com
Posted by: TxChad
Verified Purchase:Yes
Putting together was a little difficult, instructions were poor but found a great video that helped. I enjoy how quickly it lights up and how quicklt it heats up. I bought this because of the warranty and long life expectancy. So far, I've enjoyed using it and very impressed with it.
Written by a customer while visiting napoleon.com
Customer Rating
5
worth the extra
on December 20, 2024
Posted by: handfree
was bought a few days ago ,love the quality over other grills , seems to cook evenly and no big flare ups , heavy stainless grates and drip system works perfectly . 15 year warranty , i hope it last for a long time seems great so far
Written by a customer while visiting napoleon.com
Posted by: Robert13
Verified Purchase:Yes
Awesome BBQ, heats up quick, and cooks evenly! I love the sleek black finish, it looks so classy in my new backyard!
Written by a customer while visiting napoleon.com
Posted by: D Ridge
Verified Purchase:Yes
Outstanding grill, comes with all the options one would need. Great for a couple, without taking up a ton of space.
Written by a customer while visiting napoleon.com
Posted by: OU Mike
Verified Purchase:Yes
What I have found so far is this grill is not worth the money paid. For starters the brakes are hard to get to. The rear burner is good when you get it lit. The other burners have hotter sections front to rear. Have not been able to get the rear or side burners to light using the igniter. As far as the side burner goes I had a hard time keeping it lit with a little wind blowing around it. Had to do it manually. At this point I hope it last as long as the warranty allows.
Response from napoleon.comBy Liane Team Napoleon, May 15, 2025
Hi! Thank you for taking the time to share your experience with the grill. We're truly sorry to hear that it hasn’t met your expectations so far.
Your feedback about the igniter issues, burner performance, and overall usability is very important to us. We understand how frustrating it can be when a product doesn’t perform as expected, especially after a significant investment.
We’d like to help troubleshoot the issues you're experiencing, particularly with the igniters and uneven heating. In many cases, these concerns can be resolved with a few adjustments or replacement parts under warranty. Please reach out to our customer support team via our website to start a warranty claim so we can assist you directly and work toward a solution. Thanks https://www.napoleon.com/en/us/grills/support/warranties/warranty-claim
We appreciate your patience and hope to turn your experience around.
Your feedback about the igniter issues, burner performance, and overall usability is very important to us. We understand how frustrating it can be when a product doesn’t perform as expected, especially after a significant investment.
We’d like to help troubleshoot the issues you're experiencing, particularly with the igniters and uneven heating. In many cases, these concerns can be resolved with a few adjustments or replacement parts under warranty. Please reach out to our customer support team via our website to start a warranty claim so we can assist you directly and work toward a solution. Thanks https://www.napoleon.com/en/us/grills/support/warranties/warranty-claim
We appreciate your patience and hope to turn your experience around.
Written by a customer while visiting napoleon.com