Customer reviews from napoleon.com
Napoleon - PHANTOM Rogue SE 425 Gas Grill with Infrared Side and Rear Burner - Matte Black
Average customer rating
4.6
(70 Reviews)
Rating breakdown 70 reviews
5 Stars
56
4 Stars
6
3 Stars
4
2 Stars
2
1 Star
2
Customer Reviews for Napoleon - PHANTOM Rogue SE 425 Gas Grill with Infrared Side and Rear Burner - Matte Black
Customer Rating
5
Best Grill Ever
on January 13, 2024
Posted by: Ron198
from Charlotte, NC
[This review was collected as part of a promotion.] I've had this for over a year and the quality is far beyond the other grills I've owned. Cooking is consistent and even. Reaches great temps to sear that steak perfectly.
Written by a customer while visiting napoleon.com
Customer Rating
5
Quite a machine!!
on January 18, 2024
Posted by: Christoph
from Sudbury, ON
[This review was collected as part of a promotion.] I've had this bbq for about 4 months now and, considering the price, my initial skepticism has grown into a grudging respect. It's a lot of bbq and I'm still becoming accustomed to cooking with it. Love the IR side burner which puts a whole new spin on steaks, burgers etc. The rear IR with rotisserie for roasts and kabobs is amazing as well. Overall solid build and great bbq. Lots of accessories avail. as well to keep things interesting. With a little work I might yet become a master backyard chef !!
Written by a customer while visiting napoleon.com
Posted by: Mark A.
Verified Purchase:Yes
love the searing station and griddle accessories. A great quality unit with many added features. Looking forward to many years of use
Written by a customer while visiting napoleon.com
Posted by: Lorne B
Verified Purchase:Yes
Excellent BBQ. Easy to operate with finite control. Q’s a perfect steak.
Written by a customer while visiting napoleon.com
Customer Rating
5
A great performing unit. Very pleased all round.
on May 22, 2024
Posted by: Steveinthebeach
We bought this grill a month ago and have had the opportunity to try out all the features, such as InfraRed side burner, rear burner. The unit performs great. The InfraRed side burner makes the best steaks we've had. The rear burner gave us a beautifully finished golden-brown chicken. Doing a prime rib roast was a breeze with the superb temperature control capability. We have even been using the convenient integrated bottle opener! Very pleased all round!
Written by a customer while visiting napoleon.com
Posted by: Eric c
Verified Purchase:Yes
Our best bbq ever got all the accessories for it depending on the weather it's at least 5 days a week we are 2 so it's very good we are thinking of buying a Charcoal soon the 22" pro cart with the rotisserie will be our choice
Written by a customer while visiting napoleon.com
Posted by: Denis A L
Verified Purchase:Yes
I am more than impressed with this BBQ. It performs as advertised, Clean-up is very easy with the SS grills. The infrared side and rear burners are awesome. I would recommend this BBQ.
Written by a customer while visiting napoleon.com
Customer Rating
3
Front Door
on July 9, 2024
Posted by: AJZ1
Nice grill however the front door that hides the propane tank falls off continually with the slightest movement of the grill.
Response from napoleon.comBy Liane Team Napoleon, September 26, 2024
Hi! Thank you for your review, we apologize that our product has not met your expectations. We suggest reaching out to our Customer support team via our website to submit a warranty claim. They can help with troubleshooting, and if a part needs replacing, they will be better to assist. Thanks https://www.napoleon.com/en/us/grills/support/warranties/warranty-claim
Written by a customer while visiting napoleon.com