Customer reviews from napoleon.com
Napoleon - PHANTOM Rogue SE 425 Gas Grill with Infrared Side and Rear Burner - Matte Black
Average customer rating
4.6
(70 Reviews)
Rating breakdown 70 reviews
5 Stars
56
4 Stars
6
3 Stars
4
2 Stars
2
1 Star
2
Customer Reviews for Napoleon - PHANTOM Rogue SE 425 Gas Grill with Infrared Side and Rear Burner - Matte Black
Customer Rating
5
BEST GRILL IVE EVER OWNED!!!!
on July 15, 2023
Posted by: pointbreak66
from O'Fallon MO
[This review was collected as part of a promotion.] MY NAPOLEON IS FANTASTIC...WE LOVE THE FEATURES AND EASE OF USE. MANY OF OUR GUESTS HAVE COMMENTED ON MY UPGRADED BBQ SKILLS. MY GRILL MAKES BE LOOK REALY GOOD!!!WE HAVE RECOMENDED TO A DOZEN PEOPLE AND MANY HAVE THEM WNE TOUT AND BOUGHT ONE!!!
Written by a customer while visiting napoleon.com
Customer Rating
5
Puissant et cuisson égale
on July 18, 2023
Posted by: Isa12
from La Tuque
[This review was collected as part of a promotion.] La température monte rapidement et la cuisson est facile. Le tourne broche fonctionne à merveille.
Written by a customer while visiting napoleon.com
Posted by: Gassman
from Cinnaminson, NJ
Verified Purchase:Yes
Very satisfied so far with my new Napolean Grill. Easy to assemble, shipped securely, very well made and designed. Heavyweight stainless steel, two searing burners. Get the rotisserie, it works wonderfully.
Written by a customer while visiting napoleon.com
Customer Rating
5
What a grill !
on August 11, 2023
Posted by: Frank19
from Québec City, Canada
[This review was collected as part of a promotion.] Insane all black look and great overall performance
I bought my grill in April and since then I can't think about nothing else than cook on it. First of all even when I am not cooking on it I still enjoy having it as a patio decoration, I Always got tons of questions and compliment about it. The all black finish is incredible. I really enjoy using the back burner to make chese broil on my pizza. This grill get to is temperature in a blink of an eye.
I bought my grill in April and since then I can't think about nothing else than cook on it. First of all even when I am not cooking on it I still enjoy having it as a patio decoration, I Always got tons of questions and compliment about it. The all black finish is incredible. I really enjoy using the back burner to make chese broil on my pizza. This grill get to is temperature in a blink of an eye.
Written by a customer while visiting napoleon.com
Customer Rating
5
Well built, high quality,
on August 13, 2023
Posted by: Juel
from Naples, ME
[This review was collected as part of a promotion.] Bought two Napoleon grills, one for my primary home and one for my vacation home. Also bought one for my son and daughter in law. All are still running well. Most impressed that the auto start still works!
Written by a customer while visiting napoleon.com
Customer Rating
5
Tired of the waisting money on grills that corrode!
on August 24, 2023
Posted by: Stevie K.
Verified Purchase:Yes
Best medium size grill I’ve ever owned. All the bells and whistles to include 1800% searing station, smoker box, and a rotisserie. Also, the 15 year warranty, makes this grill the best on market for the average family. BZ Napoleon!
Written by a customer while visiting napoleon.com
Posted by: Tony Fla
Verified Purchase:Yes
Excellent grill for the money... versatile and easy to ise
Written by a customer while visiting napoleon.com
Customer Rating
2
Average grill but over priced
on January 3, 2024
Posted by: Garage logic
from Maple grove MN
[This review was collected as part of a promotion.] The searing area works well but splatters grease everywhere. Messy to use. I should have gotten a grill with an extra burner on the grill surface. The rotisserie works but there is no room for a drip pan below a chicken. Burners are placed so when smoking a rack of ribs you can not get indirect heat without cutting them in half. If you try to put a drip tray on the fire shields it won’t work because they are at different heights. No good way to add a wood smoker box.
Response from napoleon.comBy The Napoleon Team, January 8, 2024
Thank you for reaching out and sharing your feedback with us on the RSE425RSIBNSS-1. We are sorry to hear the product has not fully met your expectations. We do have a wood smoker box accessory that fits right over the sear plate. The stainless steel smoker box part number is 67013 (please see the link below to the product page). If you require any assistance with your grill, please do not hesitate to reach out to our support team at grills@napoleon.com.
https://www.napoleon.com/en/ca/barbecues/products/accessories/smoker-accessories/stainless-steel-smoker-box-67013
https://www.napoleon.com/en/ca/barbecues/products/accessories/smoker-accessories/stainless-steel-smoker-box-67013
Written by a customer while visiting napoleon.com