Customer reviews from napoleon.com
Napoleon - PHANTOM Rogue SE 425 Gas Grill with Infrared Side and Rear Burner - Matte Black
Average customer rating
4.6
(70 Reviews)
Rating breakdown 70 reviews
5 Stars
56
4 Stars
6
3 Stars
4
2 Stars
2
1 Star
2
Customer Reviews for Napoleon - PHANTOM Rogue SE 425 Gas Grill with Infrared Side and Rear Burner - Matte Black
Customer Rating
5
Napoleon BBQ forever!
on May 17, 2021
Posted by: Rod E
from Nanaimo
Gender:Male
Bought my second Napoleon because I had no choice. The service was too good to look at anything else. Had a burner problem at or near 5 yr mark on a 5 yr warranty, one call and a new burner was on doorstep a day later. No questions asked. P.S. the new one is bigger and cooler (Rogue 545) Thanks again
Written by a customer while visiting napoleon.com
Customer Rating
4
Great features!
on June 26, 2021
Posted by: Ron M
from Prince George, BC
Gender:Male
Excellent product with the exception of the storage area beneath the grill. I ordered and received a unit for natural gas and received a floor panel with the huge hole for a propane container. Napoleon should offer or supply an aluminum insert to cover the floor and ship it with the unit.
Written by a customer while visiting napoleon.com
Customer Rating
4
Great BBQ but becomes very hot fast, in particular handle
on May 15, 2022
Posted by: Anonymous
Verified Purchase:Yes
Grill is a nice size for a regular family. BBQ does become very hot fast and handle should have come with some protection is it becomes very hot, in particular when exposed to the sun. Correction should be made for this unit.
Written by a customer while visiting napoleon.com
Posted by: RMS56
from Edmonton
Verified Purchase:Yes
Excellent BBQ with everything one needs for a great outdoor cooking experience. Its odd that the rotisserie isn't included ... but that doesn't take away from the performance and features. Very happy with my purchase!
Written by a customer while visiting napoleon.com
Posted by: Shop Dog
from Florida
Verified Purchase:Yes
I've only had the grill less than a week so I've only used it a couple of times but here are my initial thoughts. First, unboxing and assembly took me a couple of hours. I found the assembly instructions lacking as it was pictures only and lacking detail. Some of the features on my grill were not addressed in the instructions so it was trial and error. The grill is made from quality materials and fit and finish are excellent. My first cooks were using the infared burner and I'm convinced that infared is the only way to sear steaks and chops. So far I'm very pleased with the grills performance and I'm quite happy with my choice. As a side note, Napoleon Customer Service lines are very busy but they do call you back with great help.
Written by a customer while visiting napoleon.com
Customer Rating
5
Awesome grill!
on September 23, 2022
Posted by: Timbob
from Berry ky
This is a great grill! Cooks nice and even, very good temperature control. The build quality is top notch with powder coated and stainless steel finish.
Written by a customer while visiting napoleon.com
Customer Rating
5
Phantom Rogue
on October 8, 2022
Posted by: Waco Kid
This is my first gas grill as I have always grilled using charcoal and wood. I chose the Napoleon Phantom Rogue over another grill with similar features and dimensions mainly because the quality of the Napoleon materials appeared to be superior. I’ve had it for 2 weeks and cooked on it twice - hamburgers, chicken and corn on the cob. Everything turned out very well. I’m very pleased with the stainless grates, as well as the time savings of a gas grill over a charcoal grill. I’m still experimenting with burner settings and the resulting temperatures, but overall, I’m very happy with this purchase. My dealer’s service has been outstanding.
Written by a customer while visiting napoleon.com
Posted by: Joe R
from Wilmington, NC
Verified Purchase:Yes
Sturdy, well built and excellent heat distribution.
Written by a customer while visiting napoleon.com