Customer reviews from napoleon.com
Napoleon - PHANTOM Rogue SE 425 Gas Grill with Infrared Side and Rear Burner - Matte Black
Average customer rating
4.6
(70 Reviews)
Rating breakdown 70 reviews
5 Stars
56
4 Stars
6
3 Stars
4
2 Stars
2
1 Star
2
Customer Reviews for Napoleon - PHANTOM Rogue SE 425 Gas Grill with Infrared Side and Rear Burner - Matte Black
Posted by: OC Randy
Verified Purchase:Yes
First time user. Best grill I ever bought. Rouge SẼ425 with 15” side searing shelf. Beautiful made and cooks great. Now I just need to pick up the rotisserie for chicken and then it is complete.
Written by a customer while visiting napoleon.com
Posted by: Bo I.
Verified Purchase:Yes
Expensive bbq marketed as a premium. The look is nice and that’s why it gets people to buy it. I had mine for only 1 month and 2 pieces already broke: the wheel and the knob absolutely poorly made. Not being made in Canada anymore clearly shows on these bbqs. Side burner turns off every time there is small draft completely useless and unacceptable for a bbq of this price. The warming rack is not useful as it get dirty and you can’t just brush it off.
Response from napoleon.comBy Liane -, Team Napoleon, July 3, 2025
Hi Bo, Thank you for your feedback. We want to assure you that our quality standards remain consistent regardless of where our grills are manufactured. Proper maintenance is essential to keep your grill performing well over time.
We appreciate your input and are committed to helping you get the best experience from your BBQ. If you need any assistance or replacement parts, please don’t hesitate to reach out online via our warranty claim form. Thanks
We appreciate your input and are committed to helping you get the best experience from your BBQ. If you need any assistance or replacement parts, please don’t hesitate to reach out online via our warranty claim form. Thanks
Written by a customer while visiting napoleon.com
Customer Rating
5
ease of use and precision of coocking
on April 2, 2020
Posted by: Marty
from montreal QC
Gender:Male
always wanted one beacause of quality and warranty
Written by a customer while visiting napoleon.com
Customer Rating
3
Not built for use with natural gas
on July 22, 2021
Posted by: chubj
from london
Gender:Male
I concur with the review from Lochness posted 9 months ago.
The base of the propane unit has a hole in the base into which the propane tank sits.
For the natural gas model it would have been such a simple and inexpensive modification to replace that base with a solid one. At the very least Napoleon could have provided a plate to close that gap, and prevent squirrels, mice or chipmunks from entering. A disappointing oversight. If this was done as a shortcut to avoid the modest additional engineering and manufacturing expense to make it a "legitimate" natural gas model, that is shameful for a company that promotes itself as the industry leader in high quality and technically advanced bbq's. Napoleon's response to Lochness's review demonstrates how little they value or act on customer input.
The base of the propane unit has a hole in the base into which the propane tank sits.
For the natural gas model it would have been such a simple and inexpensive modification to replace that base with a solid one. At the very least Napoleon could have provided a plate to close that gap, and prevent squirrels, mice or chipmunks from entering. A disappointing oversight. If this was done as a shortcut to avoid the modest additional engineering and manufacturing expense to make it a "legitimate" natural gas model, that is shameful for a company that promotes itself as the industry leader in high quality and technically advanced bbq's. Napoleon's response to Lochness's review demonstrates how little they value or act on customer input.
Response from napoleon.comBy Team Napoleon, Customer Solutions, July 27, 2021
We appreciate your feedback, which we will share with the appropriate personnel for consideration in future design. Please do not hesitate to contact our Customer Experience Department should you have any additional questions or concerns. We can be reached by calling 1-866-820-8686 or via email at grills@napoleon.com.
Written by a customer while visiting napoleon.com
Customer Rating
2
Not built for natural gas
on November 1, 2020
Posted by: Lockeness
from London
Gender:Male
Purchased this unit on Friday to replace my Legends unit and found out that the base plate of the unit has a hole in it to mount a propane tank. I purchased a natural gas unit not a propane unit. Si now I have to put a plate over the hole so no bugs or fury animals can enter from the bottom. This was not a problem with my previous gas Napolean grill.
Extremely not impressed with the design. I understand that you have to design for both types of fuels but there is no need for the hole when you purchase a natural gas version. Not only can creatures enter through this hole but all your storage tools fall through it.
Extremely not impressed with the design. I understand that you have to design for both types of fuels but there is no need for the hole when you purchase a natural gas version. Not only can creatures enter through this hole but all your storage tools fall through it.
Response from napoleon.comBy Team Napoleon, Customer Solutions, November 5, 2020
Thank you for your feedback! We are sorry to hear that you are not impressed with the design of the cart's bottom shelf.
We appreciate your concern and will shared it with the appropriate department. Please do not hesitate to contact us
via email at webcare@napoleon.com should you have any additional questions or concerns.
We appreciate your concern and will shared it with the appropriate department. Please do not hesitate to contact us
via email at webcare@napoleon.com should you have any additional questions or concerns.
Written by a customer while visiting napoleon.com
Customer Rating
5
Best purchase I've made in a long time!
on February 10, 2023
Posted by: DinoVino
from Lafayette, Louisiana
[This review was collected as part of a promotion.] I purchased this grill about a week ago. I assembled it without any trouble, and I am a 65 year old woman! I couldn't wait to get grilling! After completing the initial burn off, I grilled two New York Strip steaks. I shared them with my neighbors, and they were in awe at the quality of the sear and the flavor of the steaks! Can't wait to grill some more!
Written by a customer while visiting napoleon.com
Customer Rating
5
Works great with plenty of features
on June 1, 2020
Posted by: Major
from Lake Worth, Florida
Gender:Male
I've only used this grill for a week or so and it performs well. Some features I haven't used yet such as the infrared burners but those will be used in the future. The grill cover fits perfectly and I'm going to order a rotisserie soon. I chose natural gas since when I recently built my home I designed it with natural gas lines throughout and an exterior line for a natural gas grill. Propane tanks running out during cooking isn't fun and the only solution is to have a spare tank around or weighing the tank before the cooking begins. The grill was organized well in the packaging and was protected as best as could be. It took me a little over an hour to assemble (about half of the time was spent removing items from the packaging and disposing of the cardboard, plastic, zip ties, etc.). This is a relatively new grill so Youtube assembly videos don't match up exactly as this grill needs to be assembled.
Written by a customer while visiting napoleon.com
Posted by: Dbwilli
from St. Charles, MO
Gender:Male
Verified Purchase:Yes
I have used grill about a dozen times and found it to more even heating from front to back across the grill. Burner valves have a wide range that provide more precise temperature control. I also have found it easy to clean and the fold down sides provide good storage flexibility.This grill has checked all my boxes of desire and I definitely recommend this grill.
Written by a customer while visiting napoleon.com