Customer reviews from blackstoneproducts.com
Blackstone - On the Go 22-in. Outdoor Omnivore Griddle with Hood and Flex-fold Legs - Black
Average customer rating
4.5
(635 Reviews)
Rating breakdown 635 reviews
5 Stars
434
4 Stars
120
3 Stars
49
2 Stars
15
1 Star
17
65%of customers recommend this product.
(
11 out of
17)
Customer Reviews for Blackstone - On the Go 22-in. Outdoor Omnivore Griddle with Hood and Flex-fold Legs - Black
Customer Rating
4
On The Go
on December 12, 2024
Posted by: Ismael G
Unit was easy to assemble and perform initial start-up. Seems sturdy and well made. Only defect i could find is the same I read about online. The various holes and threaded holes that make up the leg assembly dont all line up. At least 2 screws wouldnt have fit if I didnt own a tap/die set that allowed me to fix the issue. Apart from that, it seems like a great piece of cooking equipment. Oh and although there are many aftermarket choices available online, a grease strainer should be included with a minimum of 1 foil grease box liner.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
Love it
on December 13, 2024
Posted by: Dora S
Wish it had more table space on the side but fits perfectly in our camper side storage as is!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
1
Flame Won’t Stay Lit
on December 14, 2024
Posted by: Dan P
Grill ignites but flame goes out after 30-60 seconds. Worked fine the first 2 cooks, but not anymore. I disconnect the propane, wait 15 minutes and the same thing happens, even when trying multiple propane cylinders.
Response from blackstoneproducts.comBy Customer Support, January 22, 2025
Hello, and thank you for leaving a review! We appreciate you pointing this out. It looks like you worked with our team, and we were able to get this resolved. If you need anything further, please let us know!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
New Blackstone
on December 14, 2024
Posted by: John S
Just purchased and easily assembled. Haven’t used this yet but looking forward to it.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
1
Warranty
on December 14, 2024
Posted by: Austin S
Card in box says scan to activate warranty. You then go through process and it tries to make you buy warranties.
Response from blackstoneproducts.comBy Customer Support, January 17, 2025
Thank you for leaving a review! We're sorry about the confusion with the warranty. We offer a free 1-year warranty starting at the date of purchase, but you can buy an additional year if you choose.
If you have any additional questions or any concerns, please email us!
support@blackstoneproducts.com
If you have any additional questions or any concerns, please email us!
support@blackstoneproducts.com
Written by a customer while visiting blackstoneproducts.com
Customer Rating
4
Great! But not super great hardware.
on December 19, 2024
Posted by: Zachary D
It was missing 2 of a specific type of screw. But thankfully the other kind had the same thread size. Looks a little funky but hey it’s functioning. And one of the screws on the handle with the tray didn’t want to catch the thread. So I used a drill to force it in. Ended up stripping the screw head pretty bad. But it is in there. Other than those 2 minor issues. It’s pretty great.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
4
Seems Good
on December 21, 2024
Posted by: Casey B
Just opened it up. I'm a little worried about the screws in the back holding up (seems like the metal was bent incorrectly / didn't fit quite right when we got it so it was really hard to get those screws in). If those hold up, then so far so good!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
3
QC fail
on December 22, 2024
Posted by: Terry C
Unable to attach rear handle (step 8) due to holes out of place by 1/2 inch.
Response from blackstoneproducts.comBy Customer Support, February 10, 2025
Thank you for leaving us a review! We are sorry to hear about that mispunched handle. One of our support agents has reached out to you via email so we can get this resolved for you.
We look forward to your reply!
We look forward to your reply!
Written by a customer while visiting blackstoneproducts.com