Customer reviews from blackstoneproducts.com
Blackstone - On the Go 22-in. Outdoor Omnivore Griddle with Hood and Flex-fold Legs - Black
Average customer rating
4.5
(619 Reviews)
Rating breakdown 619 reviews
5 Stars
424
4 Stars
117
3 Stars
46
2 Stars
15
1 Star
17
62%of customers recommend this product.
(
10 out of
16)
Customer Reviews for Blackstone - On the Go 22-in. Outdoor Omnivore Griddle with Hood and Flex-fold Legs - Black
Customer Rating
5
Confused with reviews.
on January 3, 2025
Posted by: TommieK
from Baltimore MD
Gender:Male
I am reading the reviews and I am confused...I bought this product and have had it for over a year, and think it is Awesome!! I hate to belittle anyone who left a bad review, but I think it may be user error.
- I found the assembly to be easy and it went together very well. The durable design is well engineered. If people are not reading the directions when putting it togeher, I could see some issues, which may be the case.
- It is incredibly durable, especially comparing it to other grills. We use it for camping and love the fold up legs, as it fits right in the bed of my truck. Even moving it around the campsite and in and out of the truck, I have had no issues with it breaking.
- Out of the box it is designed to use a small propane cylinder. Since this model is designed for RV camping, it also comes with a convenient hose attachment this hooks right in to our RV quick coupler gas lines. There is a hose attachment that can be purchased to have it work with a 20LB gas cylinder.
- Like any grill, it should be properly covered or stored. Otherwise the elements will get to it like any metal left outside. For a year I used a cheap grill cover, but this year for Christmas, I got
- The cast iron grill needs to be taken care. It needs to be seasoned initially and then seasoned on a regular basis. It also should be cleaned after each use. Cast iron will rust if not treated or left exposed to the elements. That is the nature of cast iron, not the grill itself.
- Overall I think it is a great product, and with proper care and use, will last for years. In fact this Christmas, my wife and inlays got me several accesories and a brand new Blackstone Pizza Oven! Put it together and fired up some awesome homemade pies for New Years.
- I found the assembly to be easy and it went together very well. The durable design is well engineered. If people are not reading the directions when putting it togeher, I could see some issues, which may be the case.
- It is incredibly durable, especially comparing it to other grills. We use it for camping and love the fold up legs, as it fits right in the bed of my truck. Even moving it around the campsite and in and out of the truck, I have had no issues with it breaking.
- Out of the box it is designed to use a small propane cylinder. Since this model is designed for RV camping, it also comes with a convenient hose attachment this hooks right in to our RV quick coupler gas lines. There is a hose attachment that can be purchased to have it work with a 20LB gas cylinder.
- Like any grill, it should be properly covered or stored. Otherwise the elements will get to it like any metal left outside. For a year I used a cheap grill cover, but this year for Christmas, I got
- The cast iron grill needs to be taken care. It needs to be seasoned initially and then seasoned on a regular basis. It also should be cleaned after each use. Cast iron will rust if not treated or left exposed to the elements. That is the nature of cast iron, not the grill itself.
- Overall I think it is a great product, and with proper care and use, will last for years. In fact this Christmas, my wife and inlays got me several accesories and a brand new Blackstone Pizza Oven! Put it together and fired up some awesome homemade pies for New Years.
I would recommend this to a friend!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
1
22” On the go Blackstone grill
on May 19, 2025
Posted by: Mary P
from Wisconsin
Gender:Female
I bought the 22” grill on the go 7 months ago. And the pin broke for locking it in place. I have not seen a replacement. It was poorly designed. Like the grill part though.
No, I would not recommend this to a friend.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
4
Totally new to grilling but this made it easy
on March 24, 2025
Posted by: Slim Shelly
from Troy,MO
Gender:Female
I’m a widow and have never grilled before but love smash burgers. I bought one as a bday gift to myself. It was easy to assemble. Only problem was it wouldn’t light for some reason. My son in law figured out it was a pin inside in the wrong position. After that it fired up. My 17yr old son and I are figuring it out as we go, we are excited about all the new things we will be able to make. So far the burgers were awesome!
I would recommend this to a friend!
Written by a customer while visiting blackstoneproducts.com
Posted by: Chris
Verified Purchase:Yes
Replaced a different brand of flat grill with the blackstone. The blackstone heats up better and more consistent. We love the portability of it It’s great for camping, tailgating, or just at the house
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
Great grill for camping or the backyard!
on January 14, 2025
Posted by: Bill k
from Phoenix, AZ
Gender:Male
We chose this grill for our camping trips. We love the fact that it folds up and is easy for transporting and storage. We nought yhe custom fit cover for it to protect it from scratches when folded up/transporting
We have discovered this is a great grill for the backyard too. Love that it folds up and can be used anywhere.
I have had zero problems folding and unfolding it. It's easy to cook on and clean up. Very pleased with this model.
I would recommend this to a friend!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
1
Can’t get parts
on December 5, 2024
Posted by: RLA
from Ohio
Gender:Male
OTG 22" Griddle with Flexfold Legs
Used twice and roller on flexfold legs broke free of rail. This takes need legs since roller bolt is welded on flexfold leg. Been waiting 5 months. They will not replace grill so I have something to use. They refused to replace and why I am waiting on these backorder legs. But, they can sell new ones and I’m still waiting on replacement flexfold legs! Terrible service and response to consumer!!!
Used twice and roller on flexfold legs broke free of rail. This takes need legs since roller bolt is welded on flexfold leg. Been waiting 5 months. They will not replace grill so I have something to use. They refused to replace and why I am waiting on these backorder legs. But, they can sell new ones and I’m still waiting on replacement flexfold legs! Terrible service and response to consumer!!!
No, I would not recommend this to a friend.
Response from blackstoneproducts.comBy Customer Support, February 5, 2025
Thank you for the feedback!
We truly appreciate your patience in regard to this matter. We completely understand your frustration. Our warranty policy covers parts and not full units. It looks like you should have received your full parts order.
If you have any other questions or concerns, please don't hesitate to reach back out!
We truly appreciate your patience in regard to this matter. We completely understand your frustration. Our warranty policy covers parts and not full units. It looks like you should have received your full parts order.
If you have any other questions or concerns, please don't hesitate to reach back out!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
Wonderful products
on July 13, 2024
Posted by: Jiminy Billy Bob
from Boston, Ma
Gender:Male
Suzanne, you can’t leave an iron cook top out on a patio, exposed to the elements and expect the iron not to rust. If you take care of your product, your Blackstone will take care of you.
I would recommend this to a friend!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
1
Terrible craftsmanship
on September 24, 2024
Posted by: nd
from detroit, mi
DO NOT BUY THE FLEX FOLD MODEL! Assembly made challenging by mis aligned and holes. Was able to attach enough screws to hold it together. First time folding it up after seasoning process, the right side shelf used to lift and fold the unit snapped right off. Thinnest gauge metal at the most critical joint. Disappointing design and cheapness of material.
No, I would not recommend this to a friend.
Response from blackstoneproducts.comBy Customer Support, December 20, 2024
Thank you for leaving a review! We appreciate your feedback. We are always looking for ways to improve our product and our processes. We're sorry to hear your units side handle broke off, but we're happy to see that one of our support agents was able to get you taken care of. My you need future assistance please reach out to support@blackstoneproducts.com.
Written by a customer while visiting blackstoneproducts.com