I found the mattress itself very comfortable to fall asleep on, unfortunately I woke up with a sore back and was unable to shake it. The customer service is really what earned the 5 stars. They were very understanding and helpful trying to find somewhere to donate the mattress
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
We liked the fin or softness of the mattress and unfortunately it was too hot for our bodies so it had to go back. The customer service for the return was excellent.
I would recommend this to a friend!
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, March 11, 2021
Hi there. We appreciate you taking the time to share feedback with us and will pass your comments along to our Product and Quality Assurance teams. We're proud to hear our Customer Experience team was able to get you all taken care of with your return. Please reach out to us at support@tn.com or 877-842-2586 if you need any further assistance.
Written by a customer while visiting Tuft & Needle
Super comfortable and provides a relaxing night sleep. Went from a pedic mattress where you sunk into it and were unable to easily roll over to this wonderful mattress.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle