After a few weeks, our impression is the mattress is too firm despite the way it’s described, marketed and reviewed. We added the memory foam topper and it’s still too firm. My wife is more unhappy than I am. We may want to return it.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, January 22, 2021
Hi there. Thank you for taking time to share candid feedback about your experience. We're sorry to hear the mattress has felt too firm for you, even with the addition of the topper. We will pass your comments along to our Product Team. If you need help with a return or anything else, please reach out to our Customer Experience team at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle