Customer reviews from Tuft & Needle
Tuft & Needle - Mint Mattress - King - Gray
Average customer rating
4.6
(8,760 Reviews)
Rating breakdown 8,760 reviews
5 Stars
6,279
4 Stars
1,533
3 Stars
566
2 Stars
290
1 Star
92
91%of customers recommend this product.
(
3,020 out of
3,316)
Customer Reviews for Tuft & Needle - Mint Mattress - King - Gray
Posted by: Mark L.
from Utah
Gender:Male
Verified Purchase:Yes
We are about two months into our mattress experience now. The mattress definitely showed up very firm, but it has softened up a little bit over time. We definitely prefer a firm mattress, so this is a good fit for us.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: JulieB
from Western Kansas
Gender:Female
Verified Purchase:Yes
We have had our Mint mattress for a couple weeks now, and we love it!!! It is soft on top… at first it seems like it’s going to be too soft, but after a couple nights you know it’s perfect!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Lepczyk
from Las Vegas NV
Gender:Female
Verified Purchase:Yes
Fits to large, top runs over edges.
No, I would not recommend this to a friend.
Written by a customer while visiting Tuft & Needle
Posted by: Miss Kim
Gender:Female
Verified Purchase:Yes
We bought this for a wedding gift. The newleyweds LOVE their new mattress saying it's the best sleep they've had in a long time!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Need for Zzz
from Tucson Arizona
Gender:Male
Verified Purchase:Yes
Nice bed, but it's on the firm side and that's making it difficult to get a good night's sleep.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, January 30, 2022
Hi there. Thanks for sharing candid feedback about your experience so far. We're sorry to hear the mattress is too firm for you and will pass your comments along to our Product Team. If you would like to troubleshoot or need help with a return per the 100-Night Sleep Trial, please reach out to our Customer Experience team at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: SL Horton
from Roanoke VA
Gender:Female
Verified Purchase:Yes
We are very pleased with our purchase of the mint mattress. It’s the perfect blend of firm, support, soft and comfort. It’s the best sleep we have had in a very long time.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: acccc
Verified Purchase:Yes
I find it to be uneven feeling and gets like sorta hot at night. it hasnt been good for my back pain but everyone is different
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, January 30, 2022
Hi there! We’re sorry to hear you’re mattress hasn't been a good fit for you. Quality is very important to our company and we'd love to hear from you directly, so we can explore potential solutions. Please reach out to us at support@tn.com or 877-842-2586 at your earliest convenience and we'd be happy to help.
Written by a customer while visiting Tuft & Needle
Posted by: Suzer
from Asheville, NC
Gender:Female
Verified Purchase:Yes
Let's start with the negatives...
*This mattress is a lot smaller than expected. It looks too small on our bed frame compared to our old traditional mattresses. There is a good 6" space between the end of this mattress and the foot board. It's annoying because our cats use this space to access the space under our bed
*The mattress is very hot. It doesn't seem to disperse heat any better than cheap memory foam mattresses. Don't believe Tuft & Needle's claims. This is probably the most disappointing thing about the mattress.
*We've had the mattress for one month and it's already getting indentions from where we sleep. This doesn't bode well for its durability.
Now for the positives...
*It's very comfortable. It's firm enough for my bad back but soft enough that I can sleep for hours on my side without my IT-band being on fire. I have herniated discs and pinched nerves, so the comfort factor is a huge plus.
*Shipping was fast and convenient. We ordered the week of Christmas and got it before New Year's. Getting a boxed memory foam mattress into the bedroom and set up is a lot easier than a traditional mattress.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, January 28, 2022
Hi there. Thanks for your review. Our product team designed our Adaptive Foam to sleep as cool as possible, so we’re sorry to hear this hasn’t been your experience. It’s worth mentioning that certain accessories, such as high-thread-count sheets or some mattress protectors, can play a role in heat retention. As for the sizing issue, it might be a potential warranty issue. We want to remind you that all T&N mattresses sold through authorized retailers come with a 10-year limited warranty. Please reach out to support@tn.com or 877-842-2586, if you would like to pursue a warranty claim or otherwise troubleshoot.
Written by a customer while visiting Tuft & Needle