Customer reviews from Tuft & Needle
Tuft & Needle - Mint Mattress - King - Gray
Average customer rating
4.6
(8,759 Reviews)
Rating breakdown 8,759 reviews
5 Stars
6,279
4 Stars
1,532
3 Stars
566
2 Stars
290
1 Star
92
91%of customers recommend this product.
(
3,020 out of
3,316)
Customer Reviews for Tuft & Needle - Mint Mattress - King - Gray
Posted by: EJ82
Verified Purchase:Yes
I'm 6ft 1 in, 200 lbs.
Can't sleep on my side with this bed - my shoulders go beyond numb and I experience pain.
Sometimes I feel like my back gets the support I need and sometimes I don't get it. Weird. I've slept on much softer beds that give more support.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience , January 5, 2022
Hi there. Thanks for sharing candid feedback about your experience so far. We're sorry to hear the mattress is too firm for you and will pass your comments along to our Product Team. If you would like to troubleshoot or need help with a return per the 100-Night Sleep Trial, please reach out to our Customer Experience team at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: Chiefchem
Verified Purchase:Yes
Everything came on time. We both love the mattress - soft enough for her and firm enough for me.
Written by a customer while visiting Tuft & Needle
Posted by: Janet H
from NC
Gender:Female
Verified Purchase:Yes
This was my second Mint Mattress purchase. Love it so much more than the traditional ones I have owned.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Hasan nori
from Farmers branch, Texas
Gender:Male
Verified Purchase:Yes
Really bad mattress get my back starting to hurt and get my body temps high
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, May 2, 2023
Hi Hasan! Thank you for your feedback regarding our Mint Mattress, we're so sorry to hear the mattress is causing you discomfort. Adding a topper can be a quick and effective solution to help you sleep your best! We don't want you to feel stuck with something you don't love, so feel free to reach out to 877-842-2586 or support@tuftandneedle.com if you haven't already, and the team can guide you from there! Thank you again for your insight, let us know if we can assist moving forward!
Written by a customer while visiting Tuft & Needle
Posted by: Melody M
from Idaho
Gender:Female
Verified Purchase:Yes
Wonderful!!! This is our 3rd purchase of T&T mattress. The last one we bought for our Son and Daughter-in- law. They also love it.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Dave Brown
from Denver
Gender:Male
Verified Purchase:Yes
Very comfortable, it’s got good support, good cushioning. I sleep on the edge of a bed and like to let an arm and leg hang over the side. No problem with this mattress, no sag or crumple.
Written by a customer while visiting Tuft & Needle
Posted by: RP/FG
Verified Purchase:Yes
Comfortable, but really stuffy
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, July 31, 2023
Hi there! We're sorry to hear your T&N Mint Mattress, although comfortable, sleeps too hot, and thank you for your candid feedback. We back our products with a 100-Night Sleep Trial so you don't have to feel stuck with something you don't love or wake up in discomfort. Please feel free to reach out to 877-842-2586 or support@tuftandneedle.com if you haven't already, and the team can guide you from there! Thanks again for sharing your experience, let us know if we can assist moving forward!
Written by a customer while visiting Tuft & Needle
Customer Rating
3
on August 20, 2023
Posted by: Tt t
The mattress comfortability is good. Love that you can’t tell when someone is getting in or out of bed. The thing I’m most upset about is it comes with a removable mattress cover which I mistakenly assumed was water proof. It’s not. So with two dogs and three little kids… the removable cover is just another thing I have to take off to wash, only to have to also wash and spot clean the mattress, as well as buy a waterproof mattress cover to put over the removable mattress cover.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, September 5, 2023
Hi there! Thank you for sharing your feedback, and we're sorry for any confusion with our removable and washable cover for your T&N Mint Mattress. You're correct; it is not waterproof and we always recommend purchasing a mattress protector to extend the longevity of your mattress. That said, the removable mattress cover makes it easier to clean your mattress in the event spills or accidents do happen! Again, we apologize for any confusion this may have caused, but feel free to reach out to 877-842-2586 or support@tuftandneedle.com with any other questions you may have!
Written by a customer while visiting Tuft & Needle