Customer reviews from Tuft & Needle
Tuft & Needle - Mint Mattress - King - Gray
Average customer rating
4.6
(8,673 Reviews)
Rating breakdown 8,673 reviews
5 Stars
6,207
4 Stars
1,519
3 Stars
565
2 Stars
290
1 Star
92
91%of customers recommend this product.
(
3,020 out of
3,316)
Customer Reviews for Tuft & Needle - Mint Mattress - King - Gray
Customer Rating
1
Great Company, but be warned of the mattress
on October 27, 2021
Posted by: Hannah1234
from Kansas City, MO
Gender:Female
I bought a T&N Queen Mint mattress after reading multiple reviews online. Every review I read seemed obsessed with the Customer Service team and slept great on their mattress. This is my warning to you, don't base your purchase off of online reviews. Go into the store and lay on the bed! The Mint was way too firm for my body. I woke up every day for over a month with a terrible back pain. For the first few weeks, I thought that I just needed to break the mattress in, but it never got better. Around day 70 of my sleep trial, I contacted Customer Service to start the return/refund process. Everything about this has been a headache.
If you are looking to buy, please try this mattress in store and understand what kind of support your body needs when sleeping. The Mint mattress wasn't for me. The silver lining to this story is that the Customer Support team is as amazing as the hype. They were very polite, didn't pressure me into keeping the mattress, and were understanding when I wanted to return. My 1-star rating reflects the sleep quality I experienced and does not reflect the overall experience of the product.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, October 29, 2021
Hi there. We appreciate you taking the time to share feedback with us and will pass your comments along to our Product and Quality Assurance teams. We're sorry to hear the mattress did not work out but are happy to hear our Customer Experience Team was able to help you out with your return. Please don't hesitate to reach back out to support@tuftandneedle.com or by phone at 877-842-2586 if there's anything else we can help out with.
Written by a customer while visiting Tuft & Needle
Posted by: Gina Lee
from Murfreesboro, TN
Gender:Female
Verified Purchase:Yes
This mattress is everything I have been looking for!!! I wake up every day feeling like a million dollars... life is short, sleep like a princess!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Cody21
from Central City, KY
Gender:Male
Verified Purchase:Yes
Is it nice? Yes. Is it worth the money? Not even close. I’d say it’s worth about 3/5 what I paid for it.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience , November 16, 2021
Hi there! Thank you for your candid feedback. We’re sorry to hear you’re disappointed with your purchase. Quality is very important to our company and we'd love to hear from you directly, so we can explore potential solutions. Please reach out to us at support@tn.com or 877-842-2586 at your earliest convenience.
Written by a customer while visiting Tuft & Needle
Posted by: EJ82
Verified Purchase:Yes
I'm 6ft 1 in, 200 lbs.
Can't sleep on my side with this bed - my shoulders go beyond numb and I experience pain.
Sometimes I feel like my back gets the support I need and sometimes I don't get it. Weird. I've slept on much softer beds that give more support.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience , January 5, 2022
Hi there. Thanks for sharing candid feedback about your experience so far. We're sorry to hear the mattress is too firm for you and will pass your comments along to our Product Team. If you would like to troubleshoot or need help with a return per the 100-Night Sleep Trial, please reach out to our Customer Experience team at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: Chiefchem
Verified Purchase:Yes
Everything came on time. We both love the mattress - soft enough for her and firm enough for me.
Written by a customer while visiting Tuft & Needle
Posted by: Janet H
from NC
Gender:Female
Verified Purchase:Yes
This was my second Mint Mattress purchase. Love it so much more than the traditional ones I have owned.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Hasan nori
from Farmers branch, Texas
Gender:Male
Verified Purchase:Yes
Really bad mattress get my back starting to hurt and get my body temps high
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, May 2, 2023
Hi Hasan! Thank you for your feedback regarding our Mint Mattress, we're so sorry to hear the mattress is causing you discomfort. Adding a topper can be a quick and effective solution to help you sleep your best! We don't want you to feel stuck with something you don't love, so feel free to reach out to 877-842-2586 or support@tuftandneedle.com if you haven't already, and the team can guide you from there! Thank you again for your insight, let us know if we can assist moving forward!
Written by a customer while visiting Tuft & Needle
Posted by: Carol67132
from Wa
Gender:Female
Verified Purchase:Yes
Is soft and back still hurts when I get up
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, June 1, 2023
Hi Carol! Thank you for your candid feedback, we're sorry to hear the mattress is a bit too soft for comfort. Since we make our mattresses with freshly poured foam, it can take a couple of weeks for the mattress to acclimate to its new home, and you to it. With that said, we don't want you to feel stuck with something you don't love, so feel free to reach out to 877-842-2586 or support@tuftandneedle.com if you haven't already, and the team can guide you from there! Thanks again for sharing your experience, let us know if we can assist moving forward!
Written by a customer while visiting Tuft & Needle