Customer reviews from Tuft & Needle
Tuft & Needle - Mint Mattress - King - Gray
Average customer rating
4.6
(8,711 Reviews)
Rating breakdown 8,711 reviews
5 Stars
6,238
4 Stars
1,525
3 Stars
566
2 Stars
290
1 Star
92
91%of customers recommend this product.
(
3,020 out of
3,316)
Customer Reviews for Tuft & Needle - Mint Mattress - King - Gray
Posted by: Hardasabrick
from Sierra Vista, AZ
Gender:Male
Verified Purchase:Yes
I hate it. If I had a way to donate it without renting a truck, I would. It's hard as a brick, no give, and definitely NOT as soft as the one in the store. So you got me, Tuft. Never again.
No, I would not recommend this to a friend.
Written by a customer while visiting Tuft & Needle
Posted by: DanD
from Missouri
Gender:Male
Verified Purchase:Yes
Very nice. Was worried since we did not try it out before ordering, but my expectations were met and exceeded. Comfy and seems to be holding up very well after first months use.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: J Young
from Augusta, GA
Gender:Male
Verified Purchase:Yes
We really enjoy sleeping on this mattress. We have 3 of them in our house.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Erica J
Verified Purchase:Yes
The mattress itself smells bad.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, May 3, 2023
Hi Erica! Thank you for your insight, we're sorry to hear the mattress smells a bit off. Since we make our mattresses with freshly poured foam, it can take a couple of days for the mattress to acclimate to its new home, and any smell to dissipate. Of course, we don't want you to feel stuck with something you don't love, so feel free to reach out to 877-842-2586 or support@tuftandneedle.com if you haven't already, and we can review your options together! Thanks again for sharing your experience, let us know if we can assist moving forward!
Written by a customer while visiting Tuft & Needle
Posted by: Carol67132
from Wa
Gender:Female
Verified Purchase:Yes
Is soft and back still hurts when I get up
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, June 1, 2023
Hi Carol! Thank you for your candid feedback, we're sorry to hear the mattress is a bit too soft for comfort. Since we make our mattresses with freshly poured foam, it can take a couple of weeks for the mattress to acclimate to its new home, and you to it. With that said, we don't want you to feel stuck with something you don't love, so feel free to reach out to 877-842-2586 or support@tuftandneedle.com if you haven't already, and the team can guide you from there! Thanks again for sharing your experience, let us know if we can assist moving forward!
Written by a customer while visiting Tuft & Needle
Posted by: Emily06
from Winchester, VA
Gender:Female
Verified Purchase:Yes
Firmer than expected, but extremely comfortable and very easy to order/set up.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: RaRe
Gender:Male
Verified Purchase:Yes
This is not a good bed for us, causing a lot of back pain, cannot take it anymore.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, March 16, 2020
Hi there. Thank you for taking time to share feedback. We're sorry the mattress is not a good fit for you. If you haven't already, feel free to reach out to support@tn.com or 877-842-2586 for help moving forward.
Written by a customer while visiting Tuft & Needle
Posted by: DJ & Sarah
from Roanoke, VA
Gender:Female
Verified Purchase:Yes
Love, love, love, LOVE!! We have never slept better!!!!! Perfect form/soft ratio for my husband and I!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle