Customer reviews from Tuft & Needle
Tuft & Needle - Mint Mattress - King - Gray
Average customer rating
4.6
(8,661 Reviews)
Rating breakdown 8,661 reviews
5 Stars
6,198
4 Stars
1,517
3 Stars
565
2 Stars
290
1 Star
91
91%of customers recommend this product.
(
3,020 out of
3,315)
Customer Reviews for Tuft & Needle - Mint Mattress - King - Gray
Posted by: Anonymous
from Christina TN
Gender:Female
Verified Purchase:Yes
I've always had a traditional mattress/box spring, so this is my first memory foam mattress. I have arthritis in my joints, and had surgery on my L4 and L5 Disc.. these disc contain the nerves for my left leg. When sleeping on my traditional mattress, I still experienced nerve pain so I had to sleep on my side. Now sleeping on the Mint Mattress the nerve pain is almost none existent, even after a day of landscaping my yard. If you have any nerve pain or arthritis, give this mattress a try, you will be pleasantly surprised how well you sleep!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Anonymous
Verified Purchase:Yes
We are in our 60’s and this is the most comfortable mattress we’ve had. Loved it immediately. Firm but gentle on your pressure points. I am a side sleeper and my hips no longer hurt from laying on one side too long. Would have given it a 5 star rating, but it does not have handles on the side, which makes it very difficult to move a king mattress. Otherwise, we are extremely happy with this mattress.
Written by a customer while visiting Tuft & Needle
Posted by: Anonymous
Verified Purchase:Yes
We already have a king mint and loved it. The new one we bought for another room has an odor that is not going away. I have it now open to the air hoping it will go away.
Written by a customer while visiting Tuft & Needle
Posted by: Anonymous
Verified Purchase:Yes
Very comfortable for two average sized folks.
Generous queen dimensions.
Took 4-5 days in a well-aired room for odor to dissipate before we slept on it.
Generous queen dimensions.
Took 4-5 days in a well-aired room for odor to dissipate before we slept on it.
Written by a customer while visiting Tuft & Needle
Posted by: Anonymous
from Santa Monica, CA
Gender:Female
Verified Purchase:Yes
The Mint is definitely an upgrade from the Original and the edge support is much better but unfortunately this mattress is much too soft and does not offer enough support. My husband and I are both side sleepers but we both had neck, shoulder and back pain after sleeping on the Mint for several weeks. We exchanged it for the Original and the support of the Original is much more suited to our bodies. If you like a super soft mattress, then the Mint is great for you!
No, I would not recommend this to a friend.
Written by a customer while visiting Tuft & Needle
Posted by: Anonymous
from Arizona
Gender:Male
Verified Purchase:Yes
Slept on the Mint for approx 7 weeks, still waiting for it to conform to our bodies so we don't wake up with lower back pain. Expected a better night's sleep by now.
No, I would not recommend this to a friend.
Written by a customer while visiting Tuft & Needle
Posted by: Connie Pachek
from Marysville Washington
Gender:Female
Verified Purchase:Yes
My husband is not happy with this mattress. He said when he sits on the bed to put his pants or socks on the mattress sags or sinks down and he almost slides off onto the floor. Please advise me what I need to do to return the mattress for a refund. Thank you.
Written by a customer while visiting Tuft & Needle
Customer Rating
5
Great product, awesome customer service!
on November 15, 2020
Posted by: Fizzysmile
from Maine
Gender:Female
Purchasing a mattress during a pandemic was tricky. Our mattress was about 10 years old and while I still found it comfy, my husbands back pain was getting progressively worse each morning. Visiting a store and trying out mattresses was off the table due to state restrictions during a stay at home order. I knew a friend that had gotten a “mattress in a box” and I asked her what brand and if she recommended it. She told me about Tuft & Needle and that she loved her mattress.
I did a little research, read reviews and scoured the return policy for any loopholes. Once satisfied, I ordered my Queen Mint mattress. (Not twin.)
I can’t remember if I ordered on a Saturday or Sunday, but it was here on Wednesday. We followed the unpacking instructions and watched with some shock and awe at the “inflating” mattress. It was ready to sleep on within about 1-2 hours. It was firmer than we were used to but we wanted to give it a fair shake.
My husband reported less pain the very first morning. Within a few weeks, no more pain in the morning at all. While I also found it comfortable, it was still a little too firm for me. Here is where customer service came in. I wrote them, explaining that it was very comfortable but I was finding it a little too firm. Not only did they respond quickly, they responded in a very friendly manner, made several suggestions, and reminded me that we were still in the return period if we wanted to return it. I opted for one of their suggestions, the mattress topper and it was shipped immediately. I can say that it added just the right amount of cushion for me and my husband continues to find it works great for him.
I cannot state how impressed I am with the product and the level of service. I would highly recommend this product.
I did a little research, read reviews and scoured the return policy for any loopholes. Once satisfied, I ordered my Queen Mint mattress. (Not twin.)
I can’t remember if I ordered on a Saturday or Sunday, but it was here on Wednesday. We followed the unpacking instructions and watched with some shock and awe at the “inflating” mattress. It was ready to sleep on within about 1-2 hours. It was firmer than we were used to but we wanted to give it a fair shake.
My husband reported less pain the very first morning. Within a few weeks, no more pain in the morning at all. While I also found it comfortable, it was still a little too firm for me. Here is where customer service came in. I wrote them, explaining that it was very comfortable but I was finding it a little too firm. Not only did they respond quickly, they responded in a very friendly manner, made several suggestions, and reminded me that we were still in the return period if we wanted to return it. I opted for one of their suggestions, the mattress topper and it was shipped immediately. I can say that it added just the right amount of cushion for me and my husband continues to find it works great for him.
I cannot state how impressed I am with the product and the level of service. I would highly recommend this product.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle