Customer reviews from Tuft & Needle
Tuft & Needle - Mint Mattress - King - Gray
Average customer rating
4.6
(8,694 Reviews)
Rating breakdown 8,694 reviews
5 Stars
6,225
4 Stars
1,521
3 Stars
566
2 Stars
290
1 Star
92
91%of customers recommend this product.
(
3,020 out of
3,316)
Customer Reviews for Tuft & Needle - Mint Mattress - King - Gray
Customer Rating
3
Great support at first, but softens over time
on December 16, 2020
Posted by: Bret O
Verified Purchase:Yes
Extremely comfortable at first. But after a couple months, the mattress softened up a lot and now I'm back to tossing and turning a lot at night because I can't get comfortable.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, January 27, 2021
Hi there. Thank you for taking time to leave a review. We're sorry to hear the mattress has not been comfortable for you in recent months and will pass your comments along to our Product and Quality Assurance team. If you would like to troubleshoot, explore a warranty claim, or need help with a return, please reach out to support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: MKinAZ
from Tucson, AZ
Gender:Female
Verified Purchase:Yes
My new Mint is everything I'd hoped it would be! It feels soft and cushy but provides the perfect amount of support too. Some people have mentioned off gassing; I only detected a very slight "foam" smell the day it arrived. I let it air out until bedtime, then I put the bedding on and slept great!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Ileta
Gender:Female
Verified Purchase:Yes
I thought the Mint twin mattress would be softer. It isn't "firm" just too firm for me. Had to get a topper. Also it does NOT work with an adjustable frame! It folds at the butt but the foot end just goes straight up and does not fold at the back of the knee.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Jessika Cas
from The bronx
Gender:Female
Verified Purchase:Yes
My back has never hurt so much and my arms are numb
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, May 25, 2021
Hi there, we appreciate you taking the time to write a review to share your experience with us. Our goal has always been to help others wake up better, so we’re sorry to hear you’ve been struggling to get comfortable. We definitely want to know more about your situation to see if we can help. Please reach out to us directly at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: M Miller
Verified Purchase:Yes
Fantastic mattress, replaced a mattress that was a standard one and had the stench of my ex husband on it. This one is like sleeping on a freedom cloud laced with pure joy!
Written by a customer while visiting Tuft & Needle
Posted by: Anonymous
from Rochester, NY
Gender:Male
Verified Purchase:Yes
I sat on this purchase for a pretty long time, about 6 months or so. I've read good things about Tuft & Needle and I have one of their pillows that I love, but its such a large purchase for a bed (especially without being able to try it out first). This is also the first memory foam mattress coming from a spring mattress. I can now say having had it for about 2 months that this was a worthwhile purchase. The bed is incredibly comfortable and I love the way you gradually sink into it. I have definitely been getting better sleep with this new mattress. Highly recommend!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
5
Excellent support and comfortable at the same time
on June 6, 2022
Posted by: Kathy Cross
from Wisconsin
Gender:Female
Verified Purchase:Yes
Best Bed I have ever had
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Amy W.
from Arizona
Gender:Female
Verified Purchase:Yes
This is like sleeping on a cloud but with enough structure to not kill your back. I toss and turn and it doesn’t bother my husband anymore. It’s heaven.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle